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Everything posted by wolstech
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[Solved] Request for additional domain and wsgi control
wolstech replied to ujcis's topic in Escalated Requests
Domain added. It can take up to 2 hours to work. We can't add the WSGI access at the moment because the app doesn't exist yet. The WSGI file must exist before that can be requested. Let us know when the app has been installed and we can set that up for you. -
Are you using tommy.heliohost.org as the host name? For email you should use tommy.heliohost.org to configure remote mail apps. Do not use your domain as doing so will cause it to fail (error will usually be certificate common name incorrect or similar, because our mail server always returns a cert with the server host name on it).
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[Solved] Install Python version and modules
wolstech replied to mabragado's topic in Escalated Requests
Python 3.10 is not supported. Do you need these for 3.9 or 3.12? -
No problem Please let me know if you need any help getting your application running.
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Please check your PMs for information regarding your Lily account.
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That’s basically what the option above is. It fetches the email from our server via imap. Just be sure you do not use mail forwarding in Plesk. That’s how you get our server flagged for spam.
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Account suspension "ioannesallios"
wolstech replied to tomnitsmanas's topic in Suspended and Queued Accounts
You were suspended for having more than one account. Users are only allowed to have one account. Which one would you like to keep? -
Account ducks has been unsuspended and h has been suspended again. It might take a little while for the accounts work properly.
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This domain cannot be added at this time because after reviewing the contents of your account, we have reason to believe your account violates the Terms of Service, specifically this line: We found numerous indications that you might be planning to host an IPTV site that redistributes a service called Globoplay, which would violate the TOS. Can you explain what you're planning to do with this content and why it is hosted here?
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How many do you need? We prefer not to add domains unless/until they are going to be used, as it does impact the performance of the server for them to simply exist.
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Sure. You can have up to 10 domains. What domains do you want?
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This is not supported. Domains ending in .helioho.st and .heliohost.us cannot be hosted at another provider.
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The reason your domain doesn't work on your Tommy account is because the IP addresses in your external DNS are incorrect. The correct ones are shown in Plesk. To fix the issue, you need to correct DNS entries on your external DNS server, ensure the domains are enabled in Plesk, then wait 2 hours. The account michaelpyl is archived. It neither violates the TOS nor has any impact on your Tommy account. As long as you don't restore it, you're fine. If you do want to restore the Johnny account at some point, you'll need to delete your Tommy account first to avoid violating the TOS.
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Krydos can do this for you.
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Can you try the Plesk file upload tool? Upload the entire site as a single zip file through Plesk then extract it. It's almost always faster than FTP, especially for long-distance users and sites with many files (you're showing as in central Europe, so other side of the world from us). If you're using a VPN, perhaps try an exit server in North America if that's an option?
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Account artenahandmade has been reset. Look for an email in the next few minutes with a link to finish creating a new account. If you need the data from your old account, it will be available from https://heliohost.org/backup/ once the reset is complete.
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Revoke suspension of my account.
wolstech replied to bhuktbhogi's topic in Suspended and Queued Accounts
Since you asked again in another post, can you explain why your computer was seen signing into multiple accounts? -
Did you enable remote access in Plesk? You need to enable that first (it's in the properties of the database user). After that, use tommy.heliohost.org as the host name, and the database username and password you created in Plesk for the remote connection.
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Revoke suspension of my account.
wolstech replied to bhuktbhogi's topic in Suspended and Queued Accounts
You're suspended for having more than one account. Users are only allowed to have one account. Since one of the other accounts in the set has already been unsuspended, this account cannot be unsuspended. https://helionet.org/index/topic/63972-hh866404-activation-of-account-helloheliohost/#comment-288096 -
[Solved] Suspended Account
wolstech replied to obinnanjoku2007's topic in Suspended and Queued Accounts
It's banned for phishing because it was serving fake log in pages for services such as Instagram. -
It's working for me. I see snow covered trees and an airplane at your main domain. Please clear your browser cache. If that doesn't help, try another internet connection (like cell phone on data plan). If it works then, your ISP is caching it and you just need to wait until their cache expires.
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The account todorecargas isn't archived, it's active. Do you want us to delete todorecargas and reinvite you using the other email address you provided?
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The last line of that error makes me think it is still looking for it in a relative folder. Also, when I tried to use the site, I got this error in app.py (which looking at the code, I don't see where csv_file is defined, so makes sense): NameError: name 'csv_file' is not defined, referer: http://myogenesis.net/ I don't really know enough about Flask or Python to fix this for you though.
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[HH#866404] Activation of account hello.helioho.st
wolstech replied to HelioHost's topic in Email Support
Account rajendrarajsri has been unsuspended. It may take a little while to start working again. Users are only allowed to have one account (except on Morty), so the other accounts will remain suspended. -
Domain added. You'll need to configure DNS before it will work, and it can take up to 2 hours for the domain to start working.
