wolstech

We can't move/upgrade an account while retaining its contents currently (it's planned functionality but no ETA on when it'll be implemented). For the moment, we just delete your Johnny account and reinvite you on Tommy if you donate.

This is caused by either your device or your ISP, usually it's the IP changing too frequently that causes it. Try logging in from another internet connection or through a VPN and see if it stops.

You can log into your account, go to Plesk, then in the top right click your username and "Edit Profile". There's a place to change the password. Note that the "another user is logged in" is normal if you have two sessions open (two browsers, browser and an incognito window, PC and cell phone, etc.)

It looks like something wrong with Wordpress, as all other files are accessible on that domain. Permissions on index.php look correct, and I renamed out the .htaccess to eliminate that. I created https://gigsreview.com/info.php and it works fine, and /wp-admin/ also gives the expected login page. Did you perhaps put some sort of security plugin on WP that might have caused the site to block you?

Please check your email for a link to reset your password.

It's because you let the account get archived. When an account is archived, the password sometimes gets corrupted, and any additional domains have their DNS zones deleted. Unarchiving does not reverse this. I've recreated the missing DNS zone for you and sent you an email to reset your password. The domain now resolves, but it looks like the content might be broken as it just returns a blank page.

No changes or official announcement yet, but there was recently a discussion on the possibility of offering registrations at noon UTC in addition to midnight to resolve this issue for European users.

Changed. It'll take up to 2 hours to take effect.

That means your website is running out of memory. Your solution will be to remove some of the extensions from Wordpress, or better yet, not use Wordpress at all. If you use Wordfence or WooCommerce, they should be the first ones to go as they're frequent causes.

There is a maximum of 10 domains per user. Added. They may take up to 2 hours to work.

This is usually due to either your IP changing too frequently, or your device's security settings. Please try accessing Plesk with another device, through another internet connection, and/or through a VPN.

Yes you can. https://heliohost.org/donate/ Please let us know amount, time, and coin when you donate. Krydos can verify the payment. Please note that if you use Aeon or XMR the validation process and addition of disk space may take a week or longer to be processed. If you use a regular non-privacy coin like BTC or ETH, it can be verified within a few hours in most cases. Also, since you mention being in Nigeria, please remember that HelioHost is based in the USA and as such users must host and operate websites that conform to US laws. Please keep this mind when designing your site. We frequently see users from your country try to host things that, while common in your country, are illegal in the USA (notably phishing, piracy, and high yield investment programs). Hosting of any content that is illegal in the USA will result in a permanent ban without a refund.

Changed. Please make sure to set NS records pointed to ns1.heliohost.org and ns2.heliohost.org or A and AAAA records pointed to the IPs shown in Plesk. It can take up to 2 hours to start working.

Since you're using our name servers, Krydos needs to set SPF and DKIM up for you before anyone is going to accept your email... Escalating.

I'll let Krydos answer this as I'm not sure.

Added. It may take up to 2 hours to work. Please make sure DNS is set up by either using NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk.

Added. It may take up to 2 hours to work. Please make sure DNS is set up by either using NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records pointed to the IPs shown in Plesk.

Account has been deleted and an invite has been sent to you. Please note that it may be in your spam folder.

You can't "upgrade" an account...we currently have to manually delete the account and invite you again on the other server to move severs. If you have a hosting account under that email address, you won't receive the invite because the system does not support automatically moving accounts and the TOS prohibits having more than one account. Would you like your account deleted and the invite sent to you for Tommy? If so, please back your data up and then let us know when you're ready.

Yep, usually in the spam folder on most providers. Note that if you have an account already you will not receive one since you're not allowed to have more than one account. If you can't find it, please post the donation transaction ID or the email address and we can resend it.

I'm not sure if the timezone can be set per database in PG or not... The extension will need to be created by Krydos if it's supported.

I'll let Krydos do this since I'm on mobile at the moment...

If you don't want to stay up late, you can donate instead to get an invite: https://heliohost.org/tommy/ We don't provide free invites for timezone-related inconvenience.

Change the host to tommy2.heliohost.org and the port to 1373.

Your numbers are off by a factor of 1000...it's a 1000MB limit (about 1GB), and you're using 1212MB, just over 1GB. You ran out of disk space. Our accounts aren't meaningfully large enough to run nextcloud with any actual data stored in it. The software itself is nearly half of the account. You can buy additional disk space if you'd like, but the max is 6000MB (just shy of 6GB) for $25. For capacity beyond that you'd need to buy a VPS instead (starts at $4/month for 50GB, though less is actually usable due to space needed for the OS). I'll let Krydos figure out how to bring you below the limit since I can't find anything aside from httpdocs/latest.zip and the nextcloud instance itself to delete, and that won't bring it down enough to matter. Trash is already empty it looks like.