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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Causing high server load. 141.51 GB memory Your application was using too much memory, a cumulative 141.51GB over the past 24 hours, which is about 99MB continuously. To avoid being suspended, try to stay below ~100GB per 24 hours, or ~70MB continuously. At the moment there is no way to see the numbers yourself, but you can post and we can check it for you. Eventually it'll be available for you to monitor yourself in the dashboard. Unsuspended.
  2. Please take another look at this. You're still causing high load. If you do not fix this in the next few hours you'll be suspended again.
  3. Domain added. It may take up to 2 hours to work. Please ensure you set up DNS for the domain if you have not already.
  4. Account xinc has been unsuspended and a link to change your password has been emailed to you.
  5. I'd imagine it's possible, but I know there's limitations on what commands the scheduler can see for security. Krydos can answer this in much better detail than I ever could.
  6. Requests can take up to 48 hours to be completed. Please do not bump posts that are less than a day old.
  7. You're suspended for creating more than one account. Since one of the accounts has already been unsuspended, this account cannot be unsuspended. If there are multiple people sharing a computer or network, please provide proof (typically by PMing a scan of a government ID for each person such as a drivers license to an admin) that there are two individuals and we can allow for one account per person.
  8. You're suspended for having 4 accounts. The account xdwolf has been unsuspended.
  9. Please check your email for a link to reset your password.
  10. That account does not exist. What is your hosting account's username?
  11. Several installation archives have been deleted to reduce disk space usage and your subscription has been reactivated. Please free up additional space when you have a moment. If you need additional disk space, it can be purchased for a $5/1000MB one-time payment, with a maximum of 6000MB for a single user. If you wish to do this, please send the money to us then let us know the transaction ID and we can add the space to your account for you
  12. I have no idea how to fix this unfortunately. Maybe Krydos does. Escalating. This happens if you manually delete the contents of the ~/git folder, and recreating the folder manually also doesn't fix it as you end up with "not a git repository" instead. Plesk just immediately errors out when you click git for the domain...
  13. VPS and related issues are something that Krydos supports. Escalating...
  14. Added. It may take up to 2 hours to work. Please make sure DNS is set up for the domain. You can use NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or an A and AAAA record pointed to the IPs shown in Plesk.
  15. It was suspended for inactivity. I've renewed it for you, but in the future you can renew it yourself at https://heliohost.org/renew/
  16. Causing high server load. 107.33 GB memory in 24 hours. Indeed high load. Please fix it quickly. Unsuspended.
  17. An OS can only have one control panel installed at a time as they'd conflict with each other. In order to switch control panels, you would need to reinstall the OS and start over with the new control panel.
  18. That account is suspended for violating the terms of service. Users are only allowed one account, but you have 3. Which one do you want to keep? If you decide to keep xinc we can send a password reset for it once it is unsuspended.
  19. Please check your email for a link to reset your password.
  20. Added. They can take up to 2 hours to work.
  21. Just delete everything inside of the httpdocs folder (do not delete the httpdocs folder itself though). If you used the Wordpress toolkit, there may be an option to remove it from there as well.
  22. I've unsuspended you and added deny from all to the bottom of your .htaccess file to prevent the site from running and causing load. Please fix or remove the WP installation then remove the deny from all line from .htaccess (assuming you haven't just removed the entire installation). If you get suspended for WP load again, you might not be unsuspended again, or we may delete the WP installation prior to it being unsuspended.
  23. No it won't, as a matter of fact you're actually more likely to get suspended for load over there because the server is overloaded as it is and your load actually has a larger impact on your server. At this point, if you're unable to fix your WP installation, the solution is likely going to be deleting Wordpress. Eventually you'll be able to pay us for the load instead of getting suspended for it (Morty plan), but we don't offer that yet since that server has not been built...
  24. A replacement invite has been sent.
  25. Your website is way too heavy, which isn't uncommon for Wordpress. Please either reduce its memory and CPU usage, or get rid of WP and replace it with something else. High Wordpress load. 105.25 GB memory and 20194 CPU in 24 hours. How do you plan to fix this so it doesn't happen again?
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