wolstech

@nulineng A password reset email has been sent to you.

@Unknown025 That link is only for VPSes and FTP accounts. There is no link for a lost hosting account password. A root admin has to email the user directly.

Krydos can do this for you. VPS requests usually take 24-48 hours as there are only 2 people who can handle VPS requests.

Krydos would need to deal with this.

Good to hear. It looks like you didn't delete the default index.html file. Note that because of the way that index.html file works, you cannot just edit it and expect it to work. You actually have to delete that index.html that comes with Plesk, not just edit your content into it. It looks like you figured it out while I was looking at it.

Both links open your website for me. I don't see a plesk page when I click either of those. You probably need to clear cache or possibly your ISP has a stale cache that needs to expire...

The domain is working for me and I see the default Plesk page for that domain. You might need to clear your cache or wait for DNS to finish updating everywhere...

Changed. It may take up to 2 hours to take effect. Make sure you have your name servers set to ns1.heliohost.org and ns2.heliohost.org, or that you have A and AAAA records pointed to the IPs shown in Plesk.

Added. I also added the gmpintus.heliohost.org back as an alias for you (if you want this to be your main domain again, let me know). It may take up to 2 hours to start working.

This account needs to be recreated. The document roots are all missing (a bit of a pain to fix, when removing infected websites its best to remove the contents of the docroot but not the folder itself) and it's redirecting for me when I see no reason it should be (though obviously CF could be messed up). It's also an old cPanel migration account, so it had likely had a bunch of quirks from that as well. An invite for a replacement account has been sent to you. Let us know when it's recreated and we can restore your legacy .heliohost.org subdomain and add professorparticular.info back to it.

Added. They'll take up to 2 hours to start working. Please make sure your name servers are pointed to ns1.heliohost.org and ns2.heliohost.org, or that external DNS is pointed to the IPs shown in Plesk.

That account is already active.

Are you a donor or did you have a previous account? If you're a donor, please provide the ID of the donation and it can be resent. If you have a previous account, please provide the username of the old account and the account can be replaced. If you didn't have either, you need to either donate, or try to get a free account at midnight UTC on Johnny. Note that registration fills very quickly each day, sometimes in less than 10 seconds...

We don't really "add a second VPS" so much as you simply sign up a second time. Each VPS is its own thing, and each needs a separate username and its own subscription. The email address can be the same for multiple VPSes and you can also have a shared hosting account under it too. Krydos can confirm, but odds are to get this you simply need to go to https://heliohost.org/vps and sign up a second time

Added. Make sure you set your name servers to ns1.heliohost.org and ns2.heliohost.org, or if you want to use external DNS please create A and AAAA records pointed to the IPs shown in Plesk. The domain may take up to 2 hours to start working.

Krydos has to do this.

Added. Please set name servers to ns1.heliohost.org and ns2.heliohost.org, or create A and AAAA records pointed to the IP addresses shown in Plesk. Your domain may take up to 2 hours to start working.

Krydos can do this for you.

Yes, please post the domain you want added and we can add it to your account for you.

Your account is suspended for selling social media likes. From our terms of service (https://wiki.helionet.org/hosting/terms) :

An invite for a fresh account has been sent to you.

Added. Please make sure the DNS is pointed to ns1.heliohost.org and ns2.heliohost.org, or external DNS is pointed to the IPs shown in Plesk. It may take 2 hours to start working.

The files are in the account as expected. If you log into Plesk, you should be able to click your domain and then select Files to browse them... Note that the domain receipestation.com is disabled because it is not hosted with us. Please correct your DNS settings (either change name servers to ns1.heliohost.org and ns2.heliohost.org, or set up external DNS using the IPs shown in Plesk) and then enable the domain in Plesk in order to host it with us. Changes take 2 hours to take effect once you make them.

What is your hosting account's username?

Tommy is donor only. You'd need to ask us to delete your account, then donate and get an invite to create a Tommy account. Also, Johnny is actually the faster server at the moment (I know, it's a bit silly) because Tommy is overcrowded, so you're probably better off staying where you are actually.