wolstech

See https://helionet.org/index/topic/64187-cant-login-after-a-incident-read-description/#findComment-288858

The www subdomain www.coyota.net should work automatically once the name server changes propagate. It is not standard practice to put www before a subdomain (things like www.web.coyota.net should not be used), so that's not supported. It's technically possible to make it work, but doing this will actually hurt your domain's search rankings due to duplicate results, also use up additional domain slots on your account for the aliases (users are limited to 10 domains, you're using 4 now, you'll be using 6 if we added www aliases to the subs), and impact server performance for everyone on Johnny.

We haven't offered cPanel since July 2021. Python runs on our Plesk servers, there's just no user interface for it. I would suggest taking a look at our Wiki tutorial on Python here: https://wiki.helionet.org/Python_Tutorial

If you set the domain to use our name servers at your registrar, we handle all other DNS configuration for you. The WWW subdomain is built in and requires no configuration at all. At the registrar where you bought the domain, you need to set your domain to use custom name servers, and enter ns1.heliohost.org and ns2.heliohost.org as the name servers to use. Be sure our name servers are the only servers specified (you should delete any default ones they provide). Then you wait 24-48 hours for everything to update. Testing on my side shows that a service called spaceship.net is returning for some locations instead of heliohost: https://www.whatsmydns.net/#NS/coyota.net (a domain that is configured correctly and has propagated properly will show ns1.heliohost.org and ns2.heliohost.org for all locations).

I'm not sure what the correct settings are for thunderbird honestly (I don't use it). My guess though is that the authentication method or security option is incorrect (if StartTLS is an option, try that). If you click the advanced config option, is there a checkbox for SPA (Secure Password Authentication)? The host and port are correct. You can also use the email address via the built-in webmail client: https://webmail.tenkyuu.dev/ (use the email address and its password to sign in, not your plesk credentials).

The www automatically exists on a domain and shows the same content as the root domain. There is no need to add anything, it should just work (assuming you're using our DNS). If you use external DNS, you just need to create a CNAME record called www and point it to your domain. As for being unable to log in, try resetting your password: https://heliohost.org/reset/

You're welcome If you want to confirm the SPF and DKIM are working, you can try https://www.mail-tester.com/ Note that if you do this, you should send a real email to it (not just "Test"). If you send "Test" or similar, it'll give inaccurate results (it will likely show a PYZOR check failure and a spamassassin detection).

Our support email does not accept pictures or attachments. Can you please include the information as text, or upload the picture somewhere and send us a link instead?

If you edit the target value of those DNS records to be johnny.heliohost.org instead of your domain, the autoconfig feature should work (no guarantees though, I'm not sure anyone has ever actually tried this before...) You also need to create a few other records: An MX record with a target of johnny.heliohost.org so you can receive mail. A TXT record for SPF. Create a TXT record with a blank name (or you may need to enter your domain as the name), and put this as the value: "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" A TXT record for DKIM. Create a TXT record called default._domainkey.tenkyuu.dev and put the below value in it: "v=DKIM1; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEA+SDLc/Hl5PNixlC3Z1QqVI5F0WQUTC0wA2GHBtcHm+cqyRxqCWP7OmmV5Z7Vn3nos10c8TB7chpdkPiTVeO53mrpK6ZC9fjhlfFajdLReXJvRhqR+MBCwUEw1IimwFUz35YIRwqJ2bHaqvtjhuH4oOZ45qq79GB9gsc5OGC/A74pvZBOzMt1zYo3BvwUNo2LTgcyMDTunY+ZU15PBFyE34tj8iniPctiznyx+MboWzR4FCG/igoSwuksUm591bW8PblllmtUzdIQi7ORn9P+JO+bCW29gJlJ77wxupzvelwUMbi/iNWrCnyVbJVNxHxGQTu4jzvMg74BfIGZ1YErmQIDAQAB;"

You should set up the client manually, do not use autoconfig. When entering the connection info, enter johnny.heliohost.org (not your domain!) as the server address. If you enter your domain as the server in a mail client, it will not work. If you want the auto config to work, change the domain name in the target of those SRV records to johnny.heliohost.org as well. Also, did you create an MX record? You need to create an MX record pointed to Johnny.heliohost.org so you can actually receive mail. If you plan to send it, you also need to create TXT records for SPF and DKIM.

Strict mode is a known issue. The recommended settings are Full (but not strict). Plaske is unable to issue certificates when strict mode is enabled because Lets Encrypt requires a plain HTTP connection to verify the domain. This is especially problematic when the current certificate is already expired, or is missing, as Cloudflare will block all traffic to the site if the certificate is invalid, including plain HTTP. Some features such as "keep domain secured" will not function properly with strict mode enabled.

Please clear your cache. The domain is working for me.

DKIM, SPF, and DMARC have been set up for the domain e.killallchickens.org. We recommend sending a real email (not just the word "test") to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This is a quirk of old migrated forum accounts. When a person signs in and checks them for the first time after the upgrade, they instantly get all of the badges they would've earned according to their registration date. That's how you learned all of those "one minute ago".

Domains added. Please make sure you configure DNS. The domains can take up to two hours to work.

It was archived, not suspended. I've renewed your account for you, it may take up to 2 hours to work again. In the future, you can renew it yourself using https://heliohost.org/renew/

MariaDB cannot be updated without rebuilding the server. That said, Morty has a much newer version than Johnny and Tommy because he was built later. You'll need to either move to Morty or purchase a VPS for this. We eventually plan to rebuild Johnny and Tommy with the newer version, but no ETA on this happening. Account xcrow has been reset as requested. An email should be sent shortly with instructions for completing the reset process. If you need the content of your old account, a backup is available at https://heliohost.org/backup/

I've manually extended your last login date for 30 days for you. In the future, you can simply log into https://heliohost.org/login/ when you receive this email to extend the date yourself. If you don't need to do anything, you can simply log right back out and your account will be good for another 30 days.

Thanks for letting us know. Your coworkers also responded saying the same thing. These accounts have been excluded from multiple account detections.

Thanks for letting us know. Your coworkers also responded saying the same thing. These accounts have been excluded from multiple account detections.

I looked at the logs for you and the issue is that the .htaccess that's included with Firefly contains an Options directive that is not compatible with our servers. Specifically, the "All" statement is prohibited. I just commented that line out and it works now...

Our support email does not accept pictures or attachments. Can you please upload the picture somewhere and send a link to it (or you can post the picture on the forums instead) so we can see the error message?

Krydos can enable this for you

This has been added as a contact address for your VPS. We can't remove the Paypal email entirely though because it is used to link the payments to the account. A rebuild has been started on the VPS as well. You should receive an email when it finishes.

Krydos has to perform your rebuild for you. That said, to answer your other questions: VPSes are always registered under the Paypal email address since it's the only email address we receive when you purchase. There have been discussions around allowing users to provide an email during signup instead of using their Paypal address, but there is no ETA on that functionality's availability. We can change the email for you if you'd like, but there is no self-serve way for a VPS customer to do this. (On the Plesk shared hosting accounts, users can change the email themselves through the Plesk Profile options). Note that changing the email on your hosting account does not affect your forum account (they are separate systems). The reason you could not move/upgrade your Tommy Plesk hosting account into a VPS is because they're entirely different products. Plesk accounts can only switch to other Plesk plans. To switch to a VPS, you just buy a VPS then delete the Plesk account from the dashboard if you no longer want it.