wolstech

DNS propagation for that domain hasn't completed yet: https://dnschecker.org/#NS/64guitaracademy.com I see a mix of us and GoDaddy on this report. Until everything has updated, the site is not going to work properly. DNS propagation often takes several hours, and in extreme cases can take up to 2 days.

Yeah, we haven't used the .77 IP in quite a while now. Using the server hostname (tommy.heliohost.org) will guarantee that you get the right IP for tommy.

That likely doesn't help as they probably both go through the same internet provider. Try on a cell phone with the wifi turned OFF if you have one. It will probably work.

Try another browser. Also try a different internet connection (like a cell phone on its data plan) as sometimes ISPs cache things on their end. If it works on a cell phone but not on your normal internet, your ISP is likely to blame (usual fix there is to just wait for their cache to expire).

That domain is already your main domain. The www subdomain exists by default and does not need to be requested.

If you turn this back on, note that it takes two hours to take effect. You might also need to re-issue your SSL certificate to cover the webmail domain. Webmail was removed from all existing accounts to resolve the 503 errors as described above, and new accounts no longer include webmail by default. You have to turn it on if you want to use it. This change also improved performance and the speed of Apache restart on Tommy.

Subdomain added.

Account yriver has been unsuspended. It may take a few minutes to start working again.

Please check your PMs for information regarding your Lily account.

DKIM, SPF, and DMARC have been set up for the domain nottanmayyy.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This would be up to Krydos. We typically limit script runtimes to prevent users from using more than their fair share of resources and causing high load, so it's quite possible (if not likely) the answer will be no, in which case the solution will be to rewrite your code. You could either make it more efficient, or you could do the work in multiple smaller batches that finish in less than 60 seconds. Your account shows 0 load over the last 24 hours though, so I don't have any data to look at...

Krydos can take a look at where this load is coming from (I'm not sure how he does it). I don't see any processes running for user hhfn on Morty when I run ps -u hhfn or look in htop, but load doesn't appear out of nowhere... That said, different usage patterns are to be expected since your software is now running in a different environment, with different software versions, on different hardware.

We have a few users like this who use Stripe because Paypal isn't available to them. Krydos can assist you with setting up this payment.

Another password reset email has been sent to you through the automated system, but then it looks like you've managed to send 2 on your own as well. The system shows 3 emails sent in our logs for your account. If you're unable to receive those emails for some reason, please let me know and I can manually send you a password reset instead.

Should be fixed now. For some reason your subscription was locked from syncing (which basically tells it to ignore the plans assigned to it and just use whatever settings it already has). I unlocked and resynced it with the 3000MB plan, and it has 3000MB now like it should.

There's something wrong with the service plans on the server, we think something broke when we make changes to fix the 503 errors that users were seeing... i'll take another look when I get to a computer later this morning.

Usually, the three strikes policy applies to the same suspension reason. Your previous two suspensions were for load, but this one’s for multiple accounts. Which account do you want to keep?

Should be fixed. The subscription was set to the 3000 MB plan but for some reason the quota on your account was still 1000MB. I manually changed it to 3000MB in Plesk and removed the suspension on the subscription.

The initial invite is still going to go to the email on the PayPal account though. You only can change the email address after you have signed up. If you can’t receive email at that address, you would need to provide us the transaction number of the PayPal purchase and we can cancel the invite sent to the PayPal address and send it to your email address instead.

I see the $19 payment you made in our logs, which is $24 of credit. Thank you for your payment. Your account is now moving to Morty...you'll receive an email when it starts and a second one when it finishes. Please read both emails thoroughly as they contain information you may need such as IP information. The move can take several hours to complete.

Host name is incorrect...2steps.gr.helioho:3306 should be tommy.heliohost.org:3306 assuming the database is on your Tommy account. Also, be sure you enabled remote access in Plesk (it's under the settings for the database user, at the bottom)

Since you mention you need this for school and you're one of the many students from your university using our service, the account meglopez2604 which is linked to your school email has been unsuspended.

Our support email does not accept pictures or attachments so we can't see it. Please upload the picture somewhere and send us a link instead.

What errors are you seeing? Error 503 was a known problem on this server recently (should be resolved now), and 502 for a few minutes every 2 hours is normal (Apache restart).

Setting the values that way would cause the domain to not be hosted here. What are you trying to do? Are you trying to use your account only for email?