wolstech

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working.

CF isn't supported for the free subdomains ending in .helioho.st or .heliohost.us (we don't allow external DNS for these subdomains). You can use Cloudflare if you bring your own domain though. If you own a domain you want to use, let us know and we can add it to your account. You can then use the custom domain with Cloudflare. If you do have a custom domain and want to use Cloudflare's proxy mode with it, be aware of the following caveats: The Cloudflare SSL mode "Full (Strict)" is not supported. Using Strict can prevent several Plesk features (notably SSL management and certificate renewal) from working properly. You'll need to set it to the non-strict version "Full" instead, which allows plain HTTP for the .well-known folder. CF's Origin Certificates are not supported. You'll need to use the Plesk issued LE certificate and the non-strict SSL mode above. You may need to clear the proxy cache on CF's end from time to time when developing your site.

Based on the dates associated with the account in our logs, that account looks like it was never migrated to Plesk and as a result was deleted several years ago. No current account exists with the email address or username given.

Domain added. Please be sure to configure DNS. The domain can take up to two hours to start working.

Account xjtu has been unsuspended.

Yep, just ask for a new domain in a new topic. You can ask for multiple at once if you want as well. You can have up to 10 domains on an account. If you need to exceed 10 domains, or you're insistent on having multiple accounts, you're welcome to buy a Morty account. Users are allowed to have as many Morty accounts as they want since they're a paid service.

See https://helionet.org/index/topic/64496-solved-reactivate-the-original-account-associated-with terhorsticloudcom/

First, stop creating posts every few hours. Support requests can take 24-48 hours for a response or longer (especially since it's a holiday weekend here in the USA). We're volunteers and not around all the time...we have real lives and are not paid to run HelioHost. Every time you make another post, you're moved to the back of the line for support./ We always work the oldest requests first since they've been waiting patiently the longest. If you continue to spam the forum, you may be banned from support. Second, you can't have an account for a family member because: You previously violated the multiple account policy. You didn't request and receive written permission in advance as required by the Terns of Service Data for the third account suggests a possible attempt to evade enforcement of the TOS by using a VPN. The account pokemonwawi has been unsuspended again. You can keep this account, and ONLY this account. DO NOT attempt to create any additional accounts, and DO NOT request the unsuspension of any other account. A third violation for multiple accounts may result in a permanent ban. Also, you do realize you can host more than one website on a single account right? If you want more domains, just ask. A single user can have up to 10 domains.

Let's see what Krydos says. Usually we don't downgrade modules, but in this case it sounds like the newer versions are useless due to how we implement Flask...

Your account is suspended because we have reason to believe you are affiliated with (or reside in) the country of Syria. US Federal regulations prohibit HelioHost from offering services to users affiliated with Syria.

Neither account in this group is named “see”. Do you want coqco or xjtu?

Account zz has been unsuspended. It may take a few minutes to work again.

You’re suspended for creating more than one account. Users are only allowed to have one account. Which one do you want to keep?

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Krydos or MoneyBroz needs to do this for you.

Domain added. It may take up to 2 hours to start working.

The other account in this particular pair is no longer eligible for unsuspension because its owner was affiliated with a prohibited country. This one can be kept since it currently has no indications that it's otherwise violating the terms of service. Unsuspended. It may take a few minutes to start working again.

Thanks!

Please see https://helionet.org/index/topic/64496-solved-reactivate-the-original-account-associated-with terhorsticloudcom/

Impressive that FF stays running, but then not surprised with the memory and the fact its FF. Chrome just falls over once I go beyond maybe 30-40 tabs on a 16GB box. The logs on our side make it look like someone beating on the page with an auto-clicker or script tool like cURL. Either way, unsuspended. It might take a few minutes to work.

Account associated with the listed email address has been unsuspended. Please give it a few minutes to work again.

There were 94 attempts after you got the account, which seems a bit excessive. Usually there's far fewer if any. That doesn't count the 207 clicks before the registrations even opened...I don't know of too many browsers that would even handle running that number of tabs without running out of memory and crashing. Any insights on this? Once we receive your response to the above, I'll consider them and decide.

You were suspended because our logs indicate you used a bot to obtain the account. Botting the signup page is not permitted because it is unfair to those who are trying to get an account normally. Can you explain?

Unfortunately upon further review of your account, we now have reason to believe you reside in Cuba. Due to US Federal Regulations, HelioHost is unable to offer its services to users residing in Cuba at this time.

Thanks for the detailed information on this! I had no idea that plesk could be configured to auto-pull via web hook. I might see about having this added to our Wiki as I'm sure others will find this useful. Been an admin for ~13 years and still learning something new every day...