wolstech

So you can connect to the database remotely from your PC, but Fly.io cannot connect to our server remotely? It's possible the firewall is blocking it on our side. What IP does the fly.io connection come from, what host name are you using for the database server, and what port?

We don't have any control over how long the links last unfortunately, it's limited to 24 hours by design and is not adjustable. A link to reset your password has been sent to you.

You logged in today, so likely you know your existing password... You can change it yourself in Plesk (click your username and pick edit profile).

Sent. Please check your email.

You won't receive a link for the second account automatically because you can't have two accounts under the same email address. What email address do you want the second account to be under?

Please check your email for a link to reset your password.

Fast CGI is just a technology for how PHP talks to Apache, it's not a file itself (though it does have a configuration). Odds are what you're referring to is extending the timeout so the script can finish. We intentionally restricted the runtime of the scripts to I believe 60 seconds to keep the server stable. We generally recommend a VPS for Moodle (which is really the sort of platform it's made to run on). If your software cannot run on Johnny, it often won't run on Tommy either (Tommy has tighter limits and is actually slower at the moment), and the third option Morty (which may or may not run it) isn't available yet.

No. You need to delete the Johnny account first.

Registration opens for free each day at midnight UTC. You can grab an account on Johnny at no cost here right at that time (you basically have to refresh the page repeatedly and if the button is there click it immediately to grab a spot): https://heliohost.org/signup/ Keep in mind that slots are limited and fill quickly each day. Yesterday we filled up in less than 3 seconds due to demand. Alternately, if you don't mind donating $1, you can get an account instantly on Tommy: https://heliohost.org/tommy/ Johnny is a bit faster at the moment due to overcrowding on Tommy, but that is slowly being resolved.

Many users don't even know load suspensions are a thing until they get hit with them, hence the reminder. As for your issue, I took a look and the errors I'm seeing look like this, which means that PHP didn't return a response (could be for any reason, but just timing out is likely considering the software in question): [Sun Dec 24 19:17:38.822355 2023] [fcgid:warn] [pid 29571:tid 140670773749504] (104)Connection reset by peer: [client 102.128.131.192:35290] mod_fcgid: error reading data from FastCGI server, referer: https://barashada.net.helioho.st/my/courses.php [Sun Dec 24 19:17:38.835511 2023] [core:error] [pid 29571:tid 140670773749504] [client 102.128.131.192:35290] End of script output before headers: view.php, referer: https://barashada.net.helioho.st/my/courses.php It looks like Moodle, which is known to be problematic on our service due to the amount of resources it needs. Moodle is meant more as an enterprise application that's supposed to be run on a dedicated server. It is extremely heavy, and this is a common issue with it when it's used on shared hosting. This is one of a few programs that we know of that struggles to run properly here due to its design. Others include things such as Wordpress (especially when extensions such as Wordfence or Elementor are installed), Media Wiki, Magento, and various non-PHP apps like Ghost CMS and nodejs-proxy.

This was already unsuspended on discord. It was for multiple accounts and was kept. Marking solved.

Marking solved since the account in question was deleted by Krydos and as such cannot be backed up.

Please check your email for a link to reset your password. Also, please keep in mind that HelioHost support only speaks English. While we will attempt to use Google translate to read messages in other languages, we cannot guarantee the accuracy of (or ability to understand) any request that is not written in English.

You're suspended for two reasons: High Wordpress load and having more than one account. To start with, which account do you want to keep?

Where are you seeing this error? Both domains on your account are working properly for me. Also, be aware that whatever you're running is causing a ton of load. Please watch your load graphs to avoid getting suspended. https://heliohost.org/dashboard/load

That's going to be a code issue with the theme. It's trying to look for the language file in the root of the server instead of the theme folder...most likely whoever wrote the theme didn't code it to resolve paths correctly. Open_basedir restrictions are a security feature designed to prevent your scripts from accessing files that aren't in home folder or /tmp. If a program is trying to do that, it's either broken or not supported.

Please check your email for a link to reset your password.

This will typically just get you suspended for multiple accounts, especially if you share a computer and network, though it's been done in the past after verifying there is indeed more than one person. I'll let Krydos handle this since users with multiple accounts has been a big issue lately.

It was on March 1. Escalating to Krydos since I don't know how the system disables this. I checked the domains and subscription in Plesk and it says mail is enabled already. I'm probably missing something...

That will do. Domains added. It may take up to 2 hours for everything to finish setting up. Also, are you aware your mail service is disabled on your Plesk account (looks like you accidentally exceeded the mail limit of 50/day back in March and it was disabled)? It looks like you have external MX for your email addresses, but if you want anything on your site to be able to send mail (e.g. PHP scripts) you do need mail service. Would you like me to escalate this to have the email service restored?

If you would like this domain added, please set the name servers to ns1.heliohost.org and ns2.heliohost.org (or if you want to use external DNS, set the A record to 65.19.141.67 so the site shows the Plesk default page for Johnny), then let us know when it's done and we'll set it up. (We usually would just set domains up, but a 6 character .com domain is a bit of a rarity on here and many don't realize they have to actually own it, hence the request that the DNS go first).

Domain changed. It can take up to 2 hours to start working. Please ensure DNS is configured for the domain (either by pointing the name servers to ns1.heliohost.org and ns2.heliohost.org, or by using A and AAAA records pointed to the domains shown in Plesk).

Below is the abuse report for your account. It looks like your hal-9000 domain was sending unwanted newsletters to users. Comcast doesn't list an exact recipient in their reports which is annoying (replaced with a random identifier). Please make sure that users are not receiving unwanted email, and if you're able to identify which user, unsubscribe and block them from receiving future email from you. Please let us know when you're ready to correct the problem and we'll unsuspend you. We have received a complaint about your account. Please investigate and fix within 24 hours. Hurricane Electric Abuse Department support@he.net From fbl@bounce.mailstream.senderscore.net Wed Dec 20 04:18:52 2023 Return-Path: <fbl@bounce.mailstream.senderscore.net> X-Original-To: report@abuse.he.net Delivered-To: report@abuse.he.net Received: from mail.he.net (mail.he.net [216.218.186.2]) by abuse.he.net (Postfix) with ESMTPS id 7AA8B1EA04D8 for <report@abuse.he.net>; Wed, 20 Dec 2023 04:18:52 -0800 (PST) Authentication-Results: abuse.he.net; dkim=pass reason="1024-bit key; insecure key" header.d=senderscore.net header.i=@senderscore.net header.b=bVW8GhBx; dkim-adsp=none (insecure policy); dkim-atps=neutral Authentication-Results: mail.he.net; dkim=pass (no signature error) header.i=@senderscore.net header.s=081107 header.b=bVW8GhBx; spf=pass (mail.he.net: domain of bounce.mailstream.senderscore.net designates 54.84.12.226 as permitted sender) smtp.mailfrom=fbl@bounce.mailstream.senderscore.net smtp.helo=mrd.us-east-1a.returnpath.net X-SPF-Results: pass Received-SPF: pass (mail.he.net: domain of bounce.mailstream.senderscore.net designates 54.84.12.226 as permitted sender) client-ip=54.84.12.226; envelope-from=fbl@bounce.mailstream.senderscore.net; helo=mrd.us-east-1a.returnpath.net; X-DKIM-Results: pass Received: from mrd.us-east-1a.returnpath.net (mrd.us-east-1a.returnpath.net [54.84.12.226]) by he.net with ESMTPS (TLS_AES_256_GCM_SHA384:TLSv1.3:Kx=any:Au=any:Enc=AESGCM(256):Mac=AEAD) for <abuse@he.net>; Wed, 20 Dec 2023 04:18:50 -0800 Received: (Haraka outbound); Wed, 20 Dec 2023 12:18:49 +0000 Received: from localhost ([10.252.144.201]) by mrd.us-east-1a.returnpath.net (Haraka/2.8.28) with ESMTP id 14248E20-6B29-4624-9572-EDB6F967CC57.1 envelope-from <fbl@bounce.mailstream.senderscore.net>; Wed, 20 Dec 2023 12:18:49 +0000 From: Comcast FBL Service <feedbackloop@comcastfbl.senderscore.net> Date: Wed, 20 Dec 2023 12:18:49 +0000 Mime-Version: 1.0 X-Rp-Fbl: type=arf; subscriptionID=122002 Content-Type: multipart/report; report-type=feedback-report; boundary=a200f3bf19bbb9ed8d92cea4192c2bcb88ba8dac12bf4cbc147198493ea6 Message-Id: <01HJ3JM397PFY522M65ZGT0SVA.fbl@bounce.mailstream.senderscore.net> To: abuse@he.net Subject: Comcast Abuse Report DKIM-Signature: v=1;a=rsa-sha256;bh=apHf/SoIlRmyV8eotcbsxrFV32QDx8r+hRvA3n9dp9U=;c=relaxed/simple;d=senderscore.net;h=from:to:subject;s=081107;b=bVW8GhBxMtF2skX8M0OSz8BKYQ7SeSKjzV7Xw6+NI1nNjRhNvBPoC3DbboQLjvx7yrDJuOPKqcPrCsKC5v15RLlOpt3EnqOSGnYBdv3HD93cUYk9QG+3wq/vGJ9y/LB7uXOkdoinPYgsbRcWE67p6XGWzHx7sK4fGKdkX6lPGPY= --a200f3bf19bbb9ed8d92cea4192c2bcb88ba8dac12bf4cbc147198493ea6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable This is a Comcast Abuse Report for an email message received from domain ha= l-9000.tk, IP 65.19.141.67, on Tue, 19 Dec 2023 10:10:39 +0000. --a200f3bf19bbb9ed8d92cea4192c2bcb88ba8dac12bf4cbc147198493ea6 Content-Disposition: inline Content-Transfer-Encoding: 8bit Content-Type: message/feedback-report User-Agent: ReturnPathFBL/2.0 Original-Rcpt-To: c191985841ded6060027ee1ef91fe7c6@comcast.net Original-Mail-From: newsletter@hal-9000.tk Reported-Domain: hal-9000.tk Source-Ip: 65.19.141.67 Subscription-Link: https://fbl.returnpath.net/manage/subscriptions/122002 Feedback-Type: abuse Version: 1 Arrival-Date: Tue, 19 Dec 2023 10:10:39 +0000 Source: Comcast Abuse-Type: complaint --a200f3bf19bbb9ed8d92cea4192c2bcb88ba8dac12bf4cbc147198493ea6 Content-Disposition: inline Content-Transfer-Encoding: 8bit Content-Type: message/rfc822 Return-Path: <newsletter@hal-9000.tk> Delivered-To: c191985841ded6060027ee1ef91fe7c6@comcast.net Received: from dovdir2-ch2g-06o.email.comcast.net ([96.102.179.235]) by dovback2-ch2g-25o.email.comcast.net with LMTP id iLetK81rgWWhXgAAxqoUZw:T9:P1:P1 (envelope-from <newsletter@hal-9000.tk>) for <c191985841ded6060027ee1ef91fe7c6@comcast.net>; Tue, 19 Dec 2023 10:10:47 +0000 Received: from dovpxy-ch2f-15o.email.comcast.net ([96.102.179.235]) by dovdir2-ch2g-06o.email.comcast.net with LMTP id iLetK81rgWWhXgAAxqoUZw:T9:P1 (envelope-from <newsletter@hal-9000.tk>) for <c191985841ded6060027ee1ef91fe7c6@comcast.net>; Tue, 19 Dec 2023 10:10:47 +0000 Received: from reszmta-h1p-037926.sys.comcast.net ([96.102.179.235]) by dovpxy-ch2f-15o.email.comcast.net with LMTP id iLetK81rgWWhXgAAxqoUZw:T9 (envelope-from <newsletter@hal-9000.tk>) for <c191985841ded6060027ee1ef91fe7c6@comcast.net>; Tue, 19 Dec 2023 10:10:47 +0000 Received: from resimta-h1p-037528.sys.comcast.net ([96.102.167.139]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 256/256 bits) (Client did not present a certificate) by reszmta-h1p-037926.sys.comcast.net with ESMTP id FVrlrCJ3iCHTQFX3nrd9ul; Tue, 19 Dec 2023 10:10:47 +0000 Received: from johnny.heliohost.org ([65.19.141.67]) by resimta-h1p-037528.sys.comcast.net with ESMTP id FX3krM1XvatPNFX3krXDTE; Tue, 19 Dec 2023 10:10:47 +0000 X-CAA-SPAM: N00001 X-Authority-Analysis: v=2.4 cv=PMwcRNmC c=1 sm=1 tr=0 ts=65816c27 cx=a_idp_d:c_cmc p=9bdJaPz3kujs5dLViJgA:9 p=QhnmdGnfZl10ibMM-eB4:22 a=QxEgMx/s3b230QKQu9V1uw==:117 a=QxEgMx/s3b230QKQu9V1uw==:17 a=3QWPXzxsOR8DcZkNrz9pi63rMqM=:19 a=MKtGQD3n3ToA:10 a=1oJP67jkp3AA:10 a=e2cXIFwxEfEA:10 a=X37bmuW6n2cA:10 a=g8TUdU_LZmEA:10 a=QEXdDO2ut3YA:10 a=L5Uy4uHoAAAA:8 a=nNGv1gPLlxNgwOCQ5-AA:9 a=rvjiaD0uUw6XLI54:21 a=frz4AuCg-hUA:10 a=_W_S_7VecoQA:10 a=-FEs8UIgK8oA:10 a=PqOpwdPtiKRo8CGGAXVp:22 a=poXaRoVlC6wW9_mwW8W4:22 a=eeDtFMHqlkPJeBvn9BwJ:22 a=qkPlba_q3THV7MKlnLSP:22 a=OJ7ooW50CXPrvETB7eZL:22 a=8iqKRNYe-yLjZuHCO3rH:22 a=dQMIp4OobOvaa-AorDid:22 a=p-dnK0njbqwfn1k4-x12:22 a=qxG4R2aHmpcNjmqRPJKJ:22 a=NWVoK91CQySWRX1oVYDe:22 X-Xfinity-Message-Heuristics: IPv6:N;TLS=1;SPF=0;DMARC= Received: by johnny.heliohost.org (Postfix, from userid 11516) id 80413405E525; Tue, 19 Dec 2023 10:10:42 +0000 (UTC) To: c191985841ded6060027ee1ef91fe7c6@comcast.net Subject: Bienvenida Date: Tue, 19 Dec 2023 10:10:39 +0000 From: Hal-9000 <newsletter@hal-9000.tk> Message-ID: <b2zVduPc0DRnAgo2WXOR1BjxqnV47UShGFXMPy9U@hal-9000.tk> X-Mailer: PHPMailer 6.8.1 (https://github.com/PHPMailer/PHPMailer) X-Auto-Response-Suppress: OOF, AutoReply MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="b1=_b2zVduPc0DRnAgo2WXOR1BjxqnV47UShGFXMPy9U" Content-Transfer-Encoding: 8bit X-PPP-Message-ID: <170298064075.32169.1002196793936246215@johnny.heliohost.org> X-PPP-Vhost: webvicente.tk --b1=_b2zVduPc0DRnAgo2WXOR1BjxqnV47UShGFXMPy9U Content-Transfer-Encoding: base64 Content-Type: text/plain; charset="utf-8" VHUgc3VzY3JpcGNpw7NuIGhhIHNpZG8gY29uZmlybWFkYS4NCg== --b1=_b2zVduPc0DRnAgo2WXOR1BjxqnV47UShGFXMPy9U Content-Transfer-Encoding: base64 Content-Type: text/html; charset="utf-8" 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 giPg0KICAgICAgICAgICAgICAgICAgICBIYWwtOTAwMA0KICAgICAgICAgICAgICAgIDwvdGQ+DQogICAgICAgICAgICA8L3RyPg0KICAgICAgICA8L3RhYmxlPg0KDQogICAgICAgIDwhLS0gTWFpbiB0YWJsZSAxMDAlIHdpZGUgd2l0aCBiYWNrZ3JvdW5kIGNvbG9yICNlZWUgLS0+ICAgIA0KICAgICAgICA8dGFibGUgc3R5bGU9ImJhY2tncm91bmQtY29sb3I6ICNlZWU7IHdpZHRoOiAxMDAlOyI+DQogICAgICAgICAgICA8dHI+DQogICAgICAgICAgICAgICAgPHRkIGFsaWduPSJjZW50ZXIiIHN0eWxlPSJwYWRkaW5nOiAxNXB4OyI+DQoNCiAgICAgICAgICAgICAgICAgICAgPCEtLSBDb250ZW50IHRhYmxlIHdpdGggYmFja2dkb3VuZCBjb2xvciAjZmZmLCB3aWR0aCA1MDBweCAtLT4NCiAgICAgICAgICAgICAgICAgICAgPHRhYmxlIHN0eWxlPSJiYWNrZ3JvdW5kLWNvbG9yOiAjZmZmOyBtYXgtd2lkdGg6IDYwMHB4OyB3aWR0aDogMTAwJTsgYm9yZGVyOiAxcHggc29saWQgI2RkZDsiPg0KICAgICAgICAgICAgICAgICAgICAgICAgPHRyPg0KICAgICAgICAgICAgICAgICAgICAgICAgICAgIDx0ZCBzdHlsZT0icGFkZGluZzogMTVweDsgY29sb3I6ICMzMzM7IGZvbnQtc2l6ZTogMTZweDsgZm9udC1mYW1pbHk6IHNhbnMtc2VyaWYiPg0KICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICA8IS0tIFRoZSAibWVzc2FnZSIgdGFnIGJlbG93IGlzIHJlcGxhY2VkIHdpdGggb25lIG9mIGNvbmZpcm1hdGlvbiw 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 ICAgICAgICAgICAgICAgICAgDQogICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICA8L3NtYWxsPg0KICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgICA8L3A+DQogICAgICAgICAgICAgICAgICAgICAgICAgICAgICAgIA0KDQogICAgICAgICAgICAgICAgICAgICAgICAgICAgPC90ZD4NCiAgICAgICAgICAgICAgICAgICAgICAgIDwvdHI+DQogICAgICAgICAgICAgICAgICAgIDwvdGFibGU+DQoNCiAgICAgICAgICAgICAgICA8L3RkPg0KICAgICAgICAgICAgPC90cj4NCiAgICAgICAgPC90YWJsZT4NCg0KICAgIDwvYm9keT4NCjwvaHRtbD4NCg0K --b1=_b2zVduPc0DRnAgo2WXOR1BjxqnV47UShGFXMPy9U-- --a200f3bf19bbb9ed8d92cea4192c2bcb88ba8dac12bf4cbc147198493ea6--

The account note2tee has been unsuspended, the account unrealistic has been deleted, and the domain cms.helioho.st has been added to note2tee. It can take up to 2 hours for the moved domain to start working.

You're suspended for having two accounts. You're only allowed to have one. Which one do you want to keep?