wolstech

What domain needs to be removed?

Is the domain from eu.org or .br by chance? If so, those aren't supported as aliases. You have to make these your main domain in order to use them.

We take crypto too. For free use though, the free signups reset at midnight UTC and fill in less than 10 seconds each day (you basically have to mash F5 on the server select page right at midnight and hope you see the button, then get through the wizard before someone else). Most have to try for several days or more to get a free Tommy account. I would say the majority of Tommy accounts go to donors.

You need to change your domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org

Let's fix WP before you start...just don't use Wordpress. It's the number one cause of unintentional suspensions here at heliohost. It's complete garbage internally, and is notorious for causing both high load suspensions as well as accidental bans (gets hacked, the hacker usually then sets up phishing on your domain and sends spam from your account).

Unblocked. It was failed SFTP logins. Make sure you use only your cpanel username and password for that, additional FTP accounts from cPanel, email addresses, etc. won't work for SFTP.

Still not hosted here: phabricademoda.com.br Host: phabricademoda.com.br Class: IN Ttl: 3600 Type: NS Target: ns2.locaweb.com.br Host: phabricademoda.com.br Class: IN Ttl: 3600 Type: NS Target: ns1.locaweb.com.br Host: phabricademoda.com.br Class: IN Ttl: 3600 Type: NS Target: ns3.locaweb.com.br The .br domains are a known compatibility issue with our service though. Make sure you've set the .br domain as your HelioHost account's main domain before setting the name servers, or they won't save. This is because .br has a non-standard requirement that the host be set up first, while everyone else expects the domain to be set up first.

It's marked as "suspicious"...what do you plan to use this for?

Ricky usually lasts a few minutes each day. Johnny always lasts longest because he accepts substantially more accounts than the other two, at the expense of his performance.

It has to be something specific to your computer, your internet connection, your region, or in one case I've seen, the language of the operating system (Windows can be weird...using a non-English language can cause certain software that otherwise works to malfunction). Unfortunately, there's nothing more we can do on our end since it works perfectly for every other person who has tried.

That link works fine for me. Either your computer or your ISP is the issue. I see this: https://imgur.com/a/iP9KpCa

Cloudflare registrar is a known compatibility issue because of that limitation. You need to change the IP address in your A records to 65.19.143.6. Please keep in mind that some features (mostly email related stuff) might not work correctly without using our name servers. Since you’re unable to use our name servers, you will have to transfer your domain if you need these features to work. Also, as a reminder, Heliohost may not be able to provide support for issues with accounts using name servers other than ours.

Done. Yes, CF is cloudflare. You need to use our DNS during setup to get everything working. Once that happens, remove the site from your cloudflare account entirely, then set it up on cloudflare again (it needs to copy the updated records from us). Please keep in mind though that CF isn't really necessary on Tommy since the server is much faster.

Moving... Please keep in mind that once moved, your site will not work until you remove CF and set your name servers to ns1.heliohost.org and ns2.heliohost.org.

I see numerous emails from your account to Gmail which are showing as having been accepted by gmail on our end. Gmail is discarding your mail.

That website isn't hosted here so we can't assist with it.

My bet is that the email is being marked as spam. What email provider are you sending the mail to? Some like Microsoft and GMX will often refuse mail from us because we frequently get users who host abuse such as phishing.

Are the messages just not arriving? What email provider are you sending mail to? Also, do the scripts use mail() to send mail, or something else (e.g. SMTP)?

Fixed.

This one's a Krydos question...

Ricky does this sometimes. It's caused by Apache glitching during its restart. When it happens, every account on the server has an inactive page until it gets restarted a second time (either manually by an admin or by waiting ~2 hours).

The account wasn't actually inactive, but rather Apache needed to be restarted. Ricky sometimes glitches during its Apache restart, and when it does, every single account on the server shows an inactive page until Apache restarts a second time. Meanwhile, the accounts can still be logged into and report as active if you renew them...it's just impossible to actually see the website when this happens.

Johnny is not meant for running actual websites, it's meant for testing, letting users see what cpanel and the features of our other servers are like (Tommy is similar to Johnny feature-wise, but much faster and with proper capacity limits and a few extras like nodejs and AutoSSL). Johnny is also the dumping ground for things like users that can't figure out their high load issue, additional registrations we don't want to turn down, etc. The numbers we accept for new accounts change day to day and aren't published, but to give an idea: Yesterday, Johnny accepted 60 accounts (56 really, since 4 of them were promptly banned for phishing). Tommy and Ricky accepted less than 10 accounts combined. TL;DR: We don't actually expect people to run a real website on Johnny, and anybody trying to do so is going to have a bad time as you've experienced.

We avoid updating cPanel on any of our servers because it has a bad habit of breaking all of our custom integration. As a result, cPanel is only updated when a server gets rebuilt (which usually occurs either preventatively every few years, or due to a failure that requires it be rebuilt such as a bad hard disk).

It is. That file will be in the folder where his app is installed, and will expect the cwd to be that folder as well in most cases.