wolstech

We've never herd of that payment service, and the receipt number shown is invalid for some reason (probably because it's issued by that other service). Since it does go through Paypal though, I was able to find the payment based on your name. The actual transaction number is 0L591825RY1760358. Krydos should be able to apply it using that.

1. No. You might want to pick a nonstandard port number, but no need to change it regularly. Our servers have had public-facing SSH open for 16 years and no issues. If you do this, make sure you open that port in the VPS's firewall before you change it. I've seen others change it and lock themselves out by getting blocked by their own firewall. 2. Renaming the folder would work but could break Hestia if it expects the files to be there. If you're using Apache, another option is an .htaccess file to restrict the folder to certain IPs. 3. If it's possible to back it up while running, possibly, though there's data integrity issues that can result from this when you live capture things like in-use database files. If you need a full image taken while offline, no.

We no longer have cPanel since our licenses were revoked. We're moving to Plesk instead, but there is no expected time when that will be available. Please see the news section for details. In the meantime, you can administer your site via SFTP. You can also download a backup of your account's contents via https://heliohost.org/backup/

Krydos can fix it. Please post the donation’s transaction number and the username of the account it should be credited towards.

You can do it in the php code or with htaccess. I can't post examples at the moment though since I'm on an iPhone. That said, considering there's no way to install ssl certificates here at the moment (except for having Krydos install them manually), most people using our hosting are doing the exact opposite right now and removing these redirects.

Krydos has to fix this...moving.

The general support email usually has a ~24-48 hour turnaround time for VPS support, sometimes longer. Sending multiple emails will not speed up response time, and may actually cause it to take longer since the queue is worked oldest first. Unless something has changed, the best way to receive support for a VPS is to reply to your welcome email (the one you received with your credentials when your VPS was created). Replying to your welcome email sends the message directly to the VPS admin responsible for your account. Using general support may take longer since them seeing your message in the support email depends on them checking it. I do see on Friday that Krydos responded to you here, but I don't know how quickly he'll see today's message. Also, the general support mailbox is often worked by forum moderators and admins such as myself who cannot provide support for VPS issues. Finally, as a reminder, all support staff at HelioHost is volunteer (none of us are paid for our work), and it is also a holiday week in the USA where we are based. As such support is likely to take longer than normal due to our volunteers spending time with their family.

That domain doesn't resolve due to having no name servers (was it cancelled?) and there is also no account in our system with that domain. Please note that due to the cpanel license issue, we are unable to add new domains at this time.

cPanel is no longer available because our licenses were cancelled. In the meantime, you can manage your account via FTP: https://wiki.helionet.org/management/uploading-files#ftp-sftp We are moving everyone over to Plesk as a replacement for cPanel, but we're still building the new server, so migration has not yet started. When it does, you'll be able to monitor your account's migration status here: https://www.heliohost.org/eta/?u=garytong

Suspended.

Krydos can fix these. Please note that the third one is too old to be counted though. We are only counting donations made on or after July 14 2020.

It's tx # is 5A494394NJ928001P. Looks like it doesn't qualify anyway due to age, but then...K also since said conflicting things regarding this recently in another topic (though I suspect he just typo'd the date): That date makes it two years, not one. Was it supposed to be 2020-07-14? Licenses died in 2021 ?

Krydos said in another topic: K can confirm, but if their 2017 topic dates are anything to go by, those are going to be too old to be counted.

Changed.

Removed email.

The solution we've been recommending for this is to just upload phpmyadmin into your account via FTP then manage the databases using that. You won't be able to create new ones, but you can edit the content of existing ones.

Renewed. http://capnjohn.heliohost.org/ Freenom did cancel your .gq domain though, which is a known issue with them. They do this so they can demand payment for your previously-free domain. You'll have to take that up with them.

That account does not exist.

All time I believe. The fees paid for a VPS also count if you have/had one. They do all need to be under the same account/email though in order for the system to recognize them as the same person. If they are not, you would need to send us the transaction IDs they were under so we can combine them.

Yes. cPanel accounts will eventually be moved to Plesk. You're #1003 in line at the moment. I won't post the estimated times for free users since they aren't really accurate at this point (I know there's one where the tool we have says he'll move in late 2028 (!!!)). Donating will move you up in line with more money moving you sooner, currently $335 will put you next in line. Free users go last behind all donors and VPS customers. I won't post a link to the page yet because it's not quite done, but soon you'll be able to check this yourself.

Krydos or Yash will need to reinstall the OS if you want to completely reset the VPS. You can't do that yourself. Moving to escalated support so one of them will see it.

All of the old cPanel accounts support SFTP that can access all files in your account. No configuration needed. Use the SFTP config found here for your server: https://wiki.helionet.org/management/uploading-files#ftp-sftp

Flying solo as far as I'm aware. We asked about a backup importer to simplify this whole process and they basically said "no, and we're not making one". I'm not sure if he asked, but imagine the response would be similar for fixing the woefully incomplete live site import script as well ("If it doesn't work, it's on you...provided as-is for convenience only"). Having played with a few demos of Plesk, I honestly am not impressed with it. cPanel is lightyears ahead feature-wise and also a lot easier to set up and maintain, which I guess is also why cP thought demanding money would work. There really is no comparable product.

There's no estimate on this at the moment. Even I'm getting zero information on what's happening. This process is extremely involved, but I feel it could be more transparent than it is. There was a build log in the mod forum for a while that I could see (these usually reflect the ongoing build process pretty well as K works through things), but other than an odd post here and there, very little has been posted to it over the past few months. I know K is around because he turns up on here from time to time, but I'm not sure where he stands on the work at the moment. I'm assuming he's still stuck on the script issue (last I heard there were issues with the migration script Plesk provided being effectively useless). The migration script sounded promising on the surface, but once we realized the script did not work as advertised and would not be an easy fix, "abandon the migration idea, get the server and custom integrations working, and invite everyone again" would've likely been my course of action if it were my decision.

I was under the impression the opposite was true, especially since it's my understanding this is supposed to be automated. It'd be difficult to achieve full automation if the user has to set up software and buy a license, which could then disappear if usage decreases and the account goes back to the shared server. What I don't know is if there's any UI at all for an account that has VPS'd out of Morty. If the account moves itself to a VPS, will a Plesk extension appear that allows for controlling the VPS it moved to? Will the system just send an email to the user saying they've been moved to a VPS and here's credentials for it? I think a lot of this is unanswered for the moment...