Krydos

I've never heard of anyone having the progress bar get stuck before. Do you mind telling me what browser you're using so I can try to reproduce the bug?

The rebuild has been started an you will get an email in a bit when it is done. Please be aware that we only offer 1 free rebuild per month. Previously we allowed people to have as many free rebuilds as they wanted, but one user ruined it for everyone by requesting about 50 rebuilds in less than a month so we had to make a limit.

Does your extra SFTP account work now?

Yeah, it looks like your additional SFTP account got messed up. Please go to https://heliohost.org/password/ and submit the password again. Reply to this thread once the password is submitted and I can fix your SFTP account. Sorry for the inconvenience.

Since this action will permanently destroy data with no chance of recovery we'll need to verify your email address prior to performing the requested rebuild. This is to prevent someone from pretending to be you to delete your data. The email address that you sent this from does not match the PayPal email address that created this VPS. If you'd also like to have this email address added to your VPS account so you can request support from either email please mention that in your support request as well.

If you donate crypto we need 3 pieces of information: The currency used. The amount donated in equivalent USD, or the exact amount of the currency donated. The time donated. Wolstech only listed 2 of the 3, so I wanted to emphasize that knowing the currency used makes it a lot easier to track it down. Also if there is a cryptocurrency that we don't have listed already it might be possible to add a new wallet. Since we're located in the US federal regulations makes it fairly difficult for us to convert privacy coins to USD though so we prefer not to use those.

Your VPS has been deleted. Thanks for using our VPS service.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Yep. Just signup again like normal using the same PayPal account. Each VPS has to have a unique username so you can login to the dashboard with rayd (Tommy), rayzou (VPS69), raywhatever (VPSXX), but if you try to login to the dashboard with the email address, since it's the same for all accounts, it will login to Tommy. Let us know if you have any other questions.

Remote access enabled.

The rebuild has been started, and you should receive an email in a bit when it is done.

Remote access enabled.

See https://helionet.org/index/topic/56720-hh504359-request-to-wipe-and-swap-the-os/?do=findComment&comment=250542

Your VPS71 has been wiped and Debian 12 has been installed instead. Let us know if you need help with anything else.

Your VPS27 has been rebuilt. Let us know if you need help with anything else.

It looks like you originally went with Ubuntu 22. What OS would you like to swap to?

The secondary email address has been added to your VPS account. You can now request support from either email.

Sorry for the delay. You should have received an email a bit ago with the new IPv4 on your VPS. I also tested logging into your VPS dashboard from https://heliohost.org/login/ and it worked with both the username deeplucy or your email address now that the VPS has been created correctly. Are you able to login now? Let us know if you're still having any issues.

Done.

Yeah, it seems like a few people's SSL got broken even though Plesk says that it's secured, and doesn't expire for months. Just click reissue and generate a new SSL certificate and then wait for up to 2 hours for it to start working. If your site still says it's not secure after reissuing the SSL and waiting 2 hours let us know and we can take a closer look.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002

See I'm going to lock this topic since there is no point having two threads about the exact same thing from the same user when there's nothing we can do about it anyways.

Login > Continue to Plesk > Mail > Click the little i in a circle to the right of the email address.

Added.

A password reset email has been sent to you.