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Everything posted by Krydos
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It looks like you originally went with Ubuntu 22. What OS would you like to swap to?
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The secondary email address has been added to your VPS account. You can now request support from either email.
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Sorry for the delay. You should have received an email a bit ago with the new IPv4 on your VPS. I also tested logging into your VPS dashboard from https://heliohost.org/login/ and it worked with both the username deeplucy or your email address now that the VPS has been created correctly. Are you able to login now? Let us know if you're still having any issues.
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Yeah, it seems like a few people's SSL got broken even though Plesk says that it's secured, and doesn't expire for months. Just click reissue and generate a new SSL certificate and then wait for up to 2 hours for it to start working. If your site still says it's not secure after reissuing the SSL and waiting 2 hours let us know and we can take a closer look.
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[Solved] Can't find add domain button
Krydos replied to nguyenhungg127's topic in Escalated Requests
The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002 -
[Solved] SMTP is not sending the verification mail to Gmail users
Krydos replied to craziks's topic in Escalated Requests
See I'm going to lock this topic since there is no point having two threads about the exact same thing from the same user when there's nothing we can do about it anyways. -
Login > Continue to Plesk > Mail > Click the little i in a circle to the right of the email address.
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Added.
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A password reset email has been sent to you.
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[Solved] SMTP is not sending the verification mail to Gmail users
Krydos replied to craziks's topic in Escalated Requests
Do you use Google Workspace or something? If so you need to get their SPF, DKIM, etc and we'll need to set those records on your DNS. -
Closing due to inactivity.
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That domain has already been added to your account.
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[Solved] SMTP is not sending the verification mail to Gmail users
Krydos replied to craziks's topic in Escalated Requests
SPF, DKIM, and DMARC have been set up for the domain freemock.helioho.st. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If you get less than 10/10 link the full report so we can help you fix any other issues that there might be. -
You've been increased to 2000 MB. Thanks for the donation.
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[Solved] I want to add a domain (user:colrryan)
Krydos replied to colrryan's topic in Escalated Requests
Added. -
[HH#548101] Need support to cancel my subscription
Krydos replied to HelioHost's topic in Email Support
Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service. -
The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
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There you go [root@control ~]# dig +noall +answer -x 65.19.141.205 205.141.19.65.in-addr.arpa. 21600 IN CNAME 205.subnet192.141.19.65.in-addr.arpa. 205.subnet192.141.19.65.in-addr.arpa. 14400 IN PTR mail.postal-service.org. [root@control ~]# dig +noall +answer -x 2001:470:1:1ee::48 8.4.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR mail.postal-service.org.
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No, we're not going to disable IPv6. The entire point of IPv6 is that IPv4 doesn't have enough IP addresses, and the world is phasing out use of IPv4 and replacing it with IPv6. We will disable IPv4 before we disable IPv6.
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This user sent us $1 of bitcoin and we sent them a Tommy invite. Marking solved.
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There you go https://abbasshamshi.com/
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The MX records have been set but they won't have any effect on anything until you set your NS records as Wolstech said already.
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[HH#194009] To Escalated Requests / Please create a subdomain
Krydos replied to HelioHost's topic in Email Support
Fixed. It wasn't working because of the recent DDoS. okno.heliohost.us = public_html irishhaiku.com = irishhaiku.com shamrockhaiku.com = public_html/shamrockhaiku.com On cPanel everything had to be inside public_html, but Plesk doesn't have that requirement and by default the domain name is the directory name. -
[HH#194009] To Escalated Requests / Please create a subdomain
Krydos replied to HelioHost's topic in Email Support
The requested domain has been added to your account.
