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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. What port is it trying to connect to?
  2. I took a look at your /home/mabass/public_html/flask-live/.htaccess file and you had this RewriteRule ^(.*)$ flask.wsgi/%{REQUEST_URI} [QSA,PT,L] I changed it to this RewriteRule ^(.*)$ flask.wsgi/$1 [QSA,PT,L] and now it works 100% of the time for me.
  3. Take a look at your A records for audax-abc.de https://dnschecker.org/#A/audax-abc.de Half of the world's DNS servers are using the wrong ipv4 of 217.160.0.41 instead of Tommy's IP 65.19.143.6. Some of the NS records are showing up wrong too https://dnschecker.org/#NS/audax-abc.de It can sometimes take up to 48 hours for the DNS to fully propagate through the whole internet so if you changed the DNS records of this domain recently within the last 48 hours it might just be a matter of waiting patiently for it to start working.
  4. I didn't realize pythonanywhere used wsgi too. I was assuming the python flask process was serving the http requests. Does python anywhere use proxy in the httpd.conf or use .htaccess rewrites? It might be that we need to set this up in httpd.conf instead of .htaccess. Something to try anyways if you want.
  5. It might be the .htaccess rewrite that is messing with the routes then. I'm not sure. I'm not too familiar with flask. I figured out enough about it to write the basic example, and I know proxying flask through a dedicated web server like Apache is the recommended way to set up a production environment rather than running flask as the web server. Apache definitely does a much better job of handling ssl, etc.
  6. If you look at the source of https://mabass.tk/flask.wsgi/adx_abctrainer/ you can see this on line 30 <form action="" method="post" novalidate class="form-inline"> when the action="" that means it will just post the data to the same page that you entered the data on. This might be fine depending on your code. If that same page's code examines the post data before outputting anything to the browser and then changes the headers to redirect to the second page it might work, but then the second page won't get the posted data. I guessing what you're intending to do is put the url to the second page such as action="/adx_abctrainer/heliohost"? I'm actually not sure why the pythonanywhere page works, because it has the same action="". Our servers are functioning the way html post forms are supposed to work.
  7. Keep an eye on the button called Account Load in cpanel if you're going to run wordpress or classicpress. They are well known for their high load issues. Johnny accounts are pretty lenient as far as load goes, but if you move to a production server like Tommy eventually you can get suspended for high load if the bar gets to 100.
  8. Unfortunately we don't own heliohost.it. I'm guessing we couldn't even buy it if we wanted to because HelioHost is located in the US and a lot of country specific tlds like that require you to prove your company is located in Italy to even purchase the domain. I have changed your domain to bilbo.heliohost.us and it should start working within an hour or so.
  9. We've seen quite a few reports of new heliohost.us subdomains having false positives. It's probably because this domain is so new. Like I said we've submitted a request to google to review all of these false positives, and they should have it cleared up before much longer. In the past when we've requested a review of a false positive from google it has taken 3 or 4 days so that might be what to expect here as well. It's always a good idea to set up a google search console account for your domains though so you have control over your own domain and can submit requests for review yourself as well.
  10. The best option is to create an account with google search console, verify ownership of your domain, and then request a review. https://search.google.com/search-console/about We have also submitted to google for a review, but if you have a search console account and request a review too it might speed up the process.
  11. Yeah, I understand. Sorry about the suspension. This happens sometimes. Do you mind PMing a copy of an ID card or something similar for each of you so we can whitelist your accounts as belonging to different people so this doesn't happen again? The information provided will be deleted immediately after being verified and will never be shared publicly.
  12. Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.
  13. I can put your $7.50 towards a VPS. They start at $4.00 per month, or you can get a 10% discount if you signup for 6 months right now. On a VPS there are no load limits and your high wordpress load won't cause downtime for thousands of other accounts. I'll even transfer your site to the VPS and help teach you how to use it if you need.
  14. For reference, here is the review he left on trustpilot: and here is my reply:
  15. Unarchived.
  16. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.
  17. Yeah, your load looks great, Jenova! On memory you're #82 for today, #45 yesterday, and #137 the day before. On cpu you're #62 today, #32 yesterday, and #125 the day before. The bigger the number the better. So, basically no load at all even though you're running wordpress.
  18. To compare prices a little: HostGator charges $19.99 per month for 2 GB memory, 2 CPUs, and 120 GB hard drive. https://www.hostgator.com/vps-hosting HelioHost charges $4.28 per month for 2 GB memory, 2 CPUs, and 125 GB hard drive with our current sale.
  19. I know it's not what you're asking, but I've always used google charts to do what you're trying to do https://developers.google.com/chart They have the advantage over static images of being able to hover your mouse over it and see extra data like exact values at different times or whatever your data is. Google charts is how I did the memory/cpu bar graph in cpanel, and HelioHost has some admin charts for monitoring the servers too that have been working great for years. They're really quick and easy to set up. I just use php and loop through the data from the database and output the javascript onto the page. I can provide some example code if that's something you're interested in.
  20. We got some feedback from another user who tried that plugin. Apparently it hasn't been maintained in a while and only works with wordpress 4.9 or older. The other user said wordpress was on version 5.5 or so now. If you find another static site converter that does the same thing that works on recent versions of wordpress let us know.
  21. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-05-02. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  22. You can support our service improvement and get a VPS if you sign up for 6 months of service. To help get donations to our fundraiser we're offering a 10% discount when you pay through gofundme for your VPS for 6 months. We're also offering an extra 1 GB of memory with any purchase so you can get 2 GB memory, 2 CPUs, and 50 GB hard drive for only $21.60 for 6 months. That ends up being only $3.60 per month. That deal is only good until we reach the goal of the fundraiser so it's a great time to sign up.
  23. I opened port 2717 to those IPs as well.
  24. The pandaa account has been deleted. I found a donation from your email address from 2018 for $5 so I increased your storage to 2000 MB. Let me know if there was another donation somewhere that I missed. Also with our current fundraiser we've raised the maximum storage space to 5000 MB so if you donate $15 more you can have max space. Thanks for merging and deleting the extra accounts.
  25. What other IP(s) need to be allowed?
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