Krydos

Is there any particular reason you want the wrong DKIM value set? Plesk determines the DKIM value for you, and if you set it to the wrong value you listed above your emails sent through Plesk will be marked as spam since DKIM will fail. If you're sending emails through something other than Plesk you need to let me know the DKIM identifier. Plesk uses "default" so it will have to be something other than that if you want to be able to send emails through Plesk and some other service.

Oh my bad, I didn't notice that you had let your account get archived. When an account gets archived the SPF, DKIM, and DMARC get deleted, so when you renew your account you have to request them be set up again. Try sending another test email.

SPF, DKIM, and DMARC have been set up on your optbeacon.com domain. I recommend sending an email to https://www.mail-tester.com/ to make sure everything is configured correctly. If the score is less than 10/10 please post a link to the full report so we can fix any other issues that there may be.

Remote access enabled.

It should be fixed now. Try sending an email to https://www.mail-tester.com/ to make sure everything is good. Please note that each time server your account is on is targeted by a DDoS we may need to move your account to an alternate IP to mitigate the downtime for everyone's websites. This may temporarily break the email. After 1 week without a DDoS attack we will move everything back to the original IPs.

Going to mark this as solved since you don't need admin assistance to add non-wildcard SSL. If you still need help let us know.

Fixed.

Since this looks like a SSL verification, are you aware that Plesk can provide free SSL certificates and then automatically update them when they get close to expiring? I don't mind adding the DNS record for you if you really need it though.

Generally what happens is the old Hestia process locks up and won't exit. You can force it to exit by using the kill command. Then you can do apt update and apt upgrade to update the software for the whole server.

Sure.

Remote access enabled.

Fixed.

Here is a 1 month subscription link https://heliohost.org/vps/pay/?code=52OaFVZEfQW5kmQA If you'd rather switch to a 6 month plan and save 10% let us know and we can give you a link for that instead.

Here is the payment link for another 6 months https://heliohost.org/vps/pay/?code=nsy13vgkn8jpMQIF We don't have a 12 month plan or a pay as you go option currently. We may add them in the future. There are a few Indians who are unable to set up subscriptions because of their country's crazy laws, and a few other people have expressed interest in just paying month to month manually rather than using an automatic subscription. We'll make a news post when that functionality is added.

It looks like you didn't log in to your account for 3 months and it was archived. Then when you requested the account to be renewed there was a problem restoring it to an active state. Since you created a new account anyways I just cleaned up the broken remnants of your old account because you're only allowed to have 1 active account anyways. Let us know if you need additional assistance.

Your VPS has been canceled and you won't get charged again. Thank you for using our VPS service.

We are installing the new server in our cabinet. There may be downtime on some servers and some VPS over the next few hours as we rearrange the other servers to make room for the new one.

Bandwidth is unlimited, but we do monitor memory and CPU usage. Generally the more bandwidth you use the more memory and CPU you use as well. Well designed websites can have 100 GB of bandwidth and not get suspended, but poorly designed websites, such as Wordpress, can get suspended for 100 MB of bandwidth since Wordpress is so bloated and resource hungry.

Unsuspended. Please stop trying to cram 20 GB of database into a 5 GB account. I'm actually a little disappointed in Plesk for not stopping you before you even started importing the data.

The email came from support@heliohost.org 2 days ago.

You posted it in your screenshot. 5000 MB.

Yeah, we can help you transfer your database to a VPS if you want. They start at $4 per month, and would handle a 20 GB database just fine. Like Wolstech already said our largest Tommy or Johnny account can hold 6 GB so you're never going to fit a 20 GB database into that. You crashed PostgreSQL and caused several hours of downtime for thousands of other users so I fixed it, and then emailed you to let you know about it. You ignored my email, and proceeded to crash MySQL and Plesk for several more hours for thousands of users instead of talking to us. If someone accidentally causes downtime I tend to give them a second chance and let them know what they did wrong, but since you ignored us and made things 10 times worse you definitely deserve a suspension.

The one account per person limit is listed in our terms of service that you agreed to twice while creating your accounts. For future reference you can find the terms of service at https://wiki.helionet.org/hosting/terms as well in case you didn't read it thoroughly the first 2 times.

We stopped using cPanel about 2 years ago because they hijacked our servers with no warning whatsoever and tried to extort us for $17k per year. Added. If they use an external DNS, such as Cloudflare, they can copy/paste the Plesk SSL verification text to get wildcard SSL.

Fixed.