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Posts
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Everything posted by Krydos
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[Solved] Questions about Addon/Parked Domains and Document Root
Krydos replied to sagnik's topic in Escalated Requests
Since you listed way more than 10 domains I just added the first 10 which are sgnetworks.heliohost.us sgnetworks.in.eu.org estatehunt.in.eu.org (not hosted by us) sgsoft.in.eu.org (not hosted by us) sgads.in.eu.org questry.in.eu.org (not hosted by us) ceramic.eu.org (not hosted by us) cdn.sgnetworks.in.eu.org accounts.sgnetworks.in.eu.org myaccount.sgnetworks.in.eu.org Regarding the document roots, you will be able to change those yourself once domain adding/removing is implemented. Also, be aware that if limiting domains to 10 doesn't improve the uptime enough we may lower the limit even further. We are planning on allowing people to have more than 10 domains with a donation, but we haven't finalized the pricing yet. We'll make a news post once that is decided. -
Yes, Tommy is overcrowded, slow, and very full. Johnny has all the same features as Tommy but a lot less accounts so is much faster, and has better uptime. All transfers for the last 6 months have gone to Johnny.
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We sent the last transfer invite on May 11th, and all of our old cPanel accounts have had at least 46 days to transfer their accounts to Plesk. We will be shutting down Ricky, our last cPanel server, in one week on July 2nd. If you've been putting off moving your account over, or haven't received your transfer invite yet, this is your last chance. Let us know if you need help with anything.
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[Solved] Questions about Addon/Parked Domains and Document Root
Krydos replied to sagnik's topic in Escalated Requests
No, because your post is extremely long and confusing and I don't want to waste my time trying to figure it out. If you need subdomains please state the full domain, and it can be added. -
[Solved] Questions about Addon/Parked Domains and Document Root
Krydos replied to sagnik's topic in Escalated Requests
The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009 -
[Solved] Questions about Addon/Parked Domains and Document Root
Krydos replied to sagnik's topic in Escalated Requests
Added. Please limit yourself to 10 domains total. You have 4 right now so you can have up to 6 more. -
Since you still haven't paid for your upgrade, your VPS has been returned to 2 GB memory, 4 CPUs, and 100 GB storage. The resources have been freed up for paying customers. If you're interested in trying to upgrade your VPS again please open a new ticket.
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The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
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Check your email for a link to recreate your account.
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[Inactive] Getting always 504 Gateway issue intermittently
Krydos replied to bhagya4alg's topic in Escalated Requests
Closing due to inactivity. -
PostGIS has been enabled on the database yourvick_test
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[Solved] ENABLING REMOTE ACCESS TO POSTGRES DB
Krydos replied to satoi's topic in Escalated Requests
Remote access enabled. -
Your invite to try out Plesk was sent to you on 2023-02-10. I have resent the invite. Make sure you check your spam box and your promotions tab. If it's in spam please mark it "not spam" so future emails get delivered to your inbox.
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Your SSL certificate is working fine for me https://www.sslshopper.com/ssl-checker.html#hostname=applications-tests.helioho.st Are you still seeing an error?
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[HH#435362] Delete my old account and create a new one
Krydos replied to HelioHost's topic in Email Support
Your SSL certificate is working now. https://www.sslshopper.com/ssl-checker.html#hostname=applications-tests.helioho.st Are you still seeing an error? -
[HH#435362] Delete my old account and create a new one
Krydos replied to HelioHost's topic in Email Support
Your account has been deleted and an invite for a new Tommy account has been sent to you. -
You can read https://helionet.org/index/topic/44324-so-long-and-thanks-for-all-the-fish/ and https://helionet.org/index/topic/44330-new-partnership-with-plesk/ if you're curious.
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We no longer use cPanel because they tried to extort us for $17,000 per year. We use Plesk now.
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Both your man domain and your subdomain are working for me. Are you still enable to see them?
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All servers run on UTC, and you can change the time zone yourself depending on which software you're using.
