Krydos

You're on Ricky now. Thanks for the donation. I haven't thought about that Server Move Requests link on the forums in a long time. Thanks for pointing it out.

Invite sent.

You can delete your own account at http://www.heliohost.org/classic/support/scripts/delete The other option is I can send you an email verifying that you want to delete your account, you can reply to that, and I can delete it for you. The verification is in case someone requested deletion of an account that didn't belong to them.

The only way to reset an account is to delete it and recreate it. Once it's deleted let us know and we can send you a new Ricky invite so you don't have to wait until midnight UTC to recreate it.

Closing due to inactivity.

Unarchived.

Your account is already active, and your website is working. For anyone who searches and finds this op likely realized he could renew his own account at https://www.heliohost.org/renew/

Your account is already active, and your website is working. For anyone who searches and finds this op likely realized he could renew his own account at https://www.heliohost.org/renew/

Unarchived.

Deleted.

Your account is fully active, and your domain is working. If you're still seeing the inactive message please clear your browser cache.

Unarchived.

The disk usage tool shows you the size of the directory and all of the contents of the directory. The file manager shows you just the size of the file. Directories are files that take up only about 4 KB on their own if they are empty. If they have anything inside them the file manager will still show them as 4 KB, but the disk usage tool will show the size of the directory plus everything inside it. You're using about 845 MB out of your 1000 MB limit right now.

Are you using the username 'canytam' in all lowercase? If you use uppercase or type your email address into that box it would give that error.

Your account is fully active, and your website is working. If you want to delete it you'll need to queue it for deletion again.

When you queue your account for deletion it is suspended for inactivity first, and then if you renew your account before it gets deleted it cancels the deletion. If you queue it for deletion and then wait patiently it will delete itself. Depending on the load it can take anywhere from a few minutes to a few hours.

Create a new account then.

Did you try to delete it?

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

You can only have one .heliohost.us subdomain at a time on your own as your main domain.

We don't take backups for you. You are provided with all the tools you need to take your own backups.

Unarchived.

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Your site works for me https://www.xtraparfumo.com/

I think the confusion is it's not duo.heliohost.us, it's duo.maena.heliohost.us.