Krydos

Try renaming /home/georgene/public_html/.htaccess

Unarchived. Your username is danielz1 now.

My advice is to delete wordpress and see if that fixes it. If you insist on keeping wordpress maybe this will help https://wordpress.org/support/topic/error-500-for-nonexistent-files-instead-of-404/

Here is what your load looks like for the last week You can find the graph yourself at https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php Please check it frequently. If you get to 100 you have a high chance of being suspended.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

Ignore the email I just sent you about not being able to match up your donation with an account. You used a different email address for your donation than you used for your hosting account, but now that you posted on the forums I figured it out. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-04-29. Let us know if there is anything else we can help you with. Thank you so much for your donation!

Would you rather just use php 7.3? It's already installed on that version. As long as your code supports it it should be faster and more secure and better. https://krydos2.heliohost.org/73/phpinfo.php

Loki is now piece of shit (previously they were a prisoner of war - piece of shit hybrid)?

Deleted.

Changed.

The VPS has been created and I sent you an email with instructions on how to connect.

I've never seen an account with a domain involving the word "faucet" not get suspended for high load. Just sayin'.

@Flazepe, there is no automated system, or plans to delete archived accounts. The only thing that would cause archived accounts to be deleted is if we ran out of storage space. I was curious so I ran the numbers. The average archived account takes up 29 KB, and we currently have about 3.8 TB of space available for archived accounts. So we have room for about 128.7 million archived accounts. The number of accounts we create each day varies wildly depending on how overloaded the servers are, but let's say we create on average 100 accounts per day. That means we wouldn't need to start deleting archived accounts for 3526 years. TL;DR: We don't delete archived accounts unless someone requests it. @Psoltani, I deleted your hosting account. Would you like your forum account deleted as well?

I took a look at the error logs and it looks like your error is pretty simple. App 102512 output: Our app is running on port 3000 App 102512 output: /home/trenderx/node/node_modules/mysql/lib/protocol/Parser.js:437 App 102512 output: throw err; // Rethrow non-MySQL errors App 102512 output: ^ App 102512 output: Error: ER_DBACCESS_DENIED_ERROR: Access denied for user 'trenderx_notes'@'localhost' to database 'trenderx_nuxnotes' App 102512 output: at Handshake.Sequence._packetToError (/home/trenderx/node/node_modules/mysql/lib/protocol/sequences/Sequence.js:47:14) App 102512 output: at Handshake.ErrorPacket (/home/trenderx/node/node_modules/mysql/lib/protocol/sequences/Handshake.js:123:18) App 102512 output: at Protocol._parsePacket (/home/trenderx/node/node_modules/mysql/lib/protocol/Protocol.js:291:23) App 102512 output: at Parser._parsePacket (/home/trenderx/node/node_modules/mysql/lib/protocol/Parser.js:433:10) App 102512 output: at Parser.write (/home/trenderx/node/node_modules/mysql/lib/protocol/Parser.js:43:10) App 102512 output: at Protocol.write (/home/trenderx/node/node_modules/mysql/lib/protocol/Protocol.js:38:16) App 102512 output: at Socket.<anonymous> (/home/trenderx/node/node_modules/mysql/lib/Connection.js:88:28) App 102512 output: at Socket.<anonymous> (/home/trenderx/node/node_modules/mysql/lib/Connection.js:526:10) App 102512 output: at Socket.emit (events.js:198:13) App 102512 output: at addChunk (_stream_readable.js:288:12) App 102512 output: -------------------- App 102512 output: at Protocol._enqueue (/home/trenderx/node/node_modules/mysql/lib/protocol/Protocol.js:144:48) App 102512 output: at Protocol.handshake (/home/trenderx/node/node_modules/mysql/lib/protocol/Protocol.js:51:23) App 102512 output: at Connection.connect (/home/trenderx/node/node_modules/mysql/lib/Connection.js:116:18) App 102512 output: at Object.<anonymous> (/home/trenderx/node/app/models/db.js:13:12) App 102512 output: at Module._compile (internal/modules/cjs/loader.js:778:30) App 102512 output: at Object.Module._extensions..js (internal/modules/cjs/loader.js:789:10) App 102512 output: at Module.load (internal/modules/cjs/loader.js:653:32) App 102512 output: at tryModuleLoad (internal/modules/cjs/loader.js:593:12) App 102512 output: at Function.Module._load (internal/modules/cjs/loader.js:585:3) App 102512 output: at Module.require (internal/modules/cjs/loader.js:692:17) Your mysql database user is getting access denied error.

The reason I bring up the basic example is because the best way to troubleshoot something not working is to start with a working example and then add things to it one at a time, and test it between each change to make sure it's still working. If adding 1 line causes it to stop working then you can figure out what is wrong with that 1 line. If you change 500 things at once then it's very hard to narrow down what broke it exactly.

I get my numbers from cPanel, and cPanel gets their numbers from the command line tool named top, and top gets its number from the OS directly. Feel free to submit a bug report to cPanel or top or CentOS if you think their tools aren't working correctly. Even though we've told you this has nothing to do with bandwidth multiple times you still keep bringing up bandwidth for some reason. I could write a php script with less than 10 lines of code that uses 1 GB of memory for the maximum execution time of 60 seconds, and then only send 5 bytes of bandwidth. I would top the charts on memory usage easily, but hardly have any bandwidth. For the last time bandwidth is not why you're being suspended. Memory usage is.

I have increased your storage to 4000 MB, and you don't need to log in to cpanel to keep your account active until 2021-02-28. Let us know if there is anything else we can help you with. Thank you so much for your donation!

Remote access enabled.

Try localhost now. I compared the Johnny config to the Tommy config, and somehow I forgot to add the ipv6 localhost to Tommy when I set him up. It's odd that no one has noticed it before now.

Unarchived.

Whenever anyone tries and fails to use sqlite I always suggest switching to mysql. It's a lot easier since you don't have to worry about file permissions. There you go https://krydos1.heliohost.org/cgi-bin/modules27.py

It looks like you were suspended for high memory usage due to the translacate node app.

Unarchived.

The reason you couldn't create a new topic is because you were trying in the escalated forum. The way it works is you can post in customer service, and then if it's something that the moderators and regular admin can't do themselves they can escalate it to the root admins or to me. That way if I'm really busy I can just ignore the customer service threads, and only take care of the escalated requests that no one else can do. Anyways, in order to enable remote access you have to specify a database user that you want to have access to the fabiogfg_db database.

Remote access enabled.