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Everything posted by Krydos
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The disabled domains have been removed. Thanks for helping to keep the server cleaned up.
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Added. Do you need minihoot.helioho.st on your account still, or that can be deleted since your friend created their own account?
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Closing due to inactivity.
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Is your IP address changing? This is the most common reason for getting logged out frequently. The solution is to contact your ISP and ask them for an IP that doesn't change as much, or use a VPN.
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[Solved] gektek info can't send email...please help
Krydos replied to gektek's topic in Escalated Requests
DKIM, SPF, and DMARC has been set up for the domain gektek.info. Try sending a test email to https://www.mail-tester.com/ again and if the score isn't 10/10 post a link to the full report so we can fix any other issues that you may have. I've also noticed that your HelioHost contact email address is on your gektek.info domain. If you lose access to your hosting account you'll need access to that email address to recover your account, but since that email address is hosted on your hosting account that you've lost access too it's basically the same as locking your spare car key inside your car. We recommend using a reliable external email address that you won't lose access to such as gmail.com or yahoo.com. -
Yep! Once you make a donation let us know by replying here since I don't check the fundraiser daily anymore.
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1. Your main domain has been changed to gdscskku.geonhui.com. Since you're using Cloudflare you'll need to create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002 2. The additional domain gdsc.skku.edu has been added to your account. In order to host it with us you'll need to create an A record and AAAA record with the same values listed above in 1. 3. Your email address has been changed. For future reference though, you can change your own email address by logging in, continuing to Plesk, and then click your username in the top right corner, and select Edit Profile.
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[Solved] Postgres TimeZone and Crypting functions
Krydos replied to jolivac256's topic in Escalated Requests
The pgcrypto externsion has been created. For the timezone the proper way to handle it is in your software. For instance if you're using PHP you could use date_default_timezone_set('America/Mexico_City'); Another alternative is you could get a VPS and set the time zone however you want. -
The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002
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The invite was sent to the teo...@gmail.com email address that you listed above. Since it's gmail you might need to check your promotions tab and your spam tab. If it's in spam make sure to click "not spam" so future emails will be delivered to your inbox.
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When I first discovered HelioHost I had to stay up until 2am 3 nights in a row because I was too slow the first 2 nights. Unfortunately there wasn't an option to donate to get an account back then either.
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[Solved] Unable to login with that username and password.
Krydos replied to animecaf's topic in Escalated Requests
I have sent you a password reset link. Please check your email and use the link to create a new password. Let us know if you're still having trouble logging in after you reset your password. -
We no longer offer subdomains of heliohost.org because a lot of internet services, such as Facebook and antivirus products, are incapable of comprehending that each subdomain can belong to a different person and instead of blocking one account such as hackedwordpress.heliohost.org they would just block heliohost.org and all subdomains. This resulted in our main website being blocked when 1 of our 20k users got hacked, and it was a huge mess to clean up. Now we offer free helioho.st and heliohost.us subdomains, and if Facebook or whoever is dumb and blocks the whole domain it only affects users, not our main website.
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Your main domain has been changed to iwanttogotour.com
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You were suspended for using 110.25 GB of memory in 5 hours. We recommend keeping that under 100 GB per 24 hours to avoid being suspended. It looks like you're using Wordpress which is infamous for its high load. Let us know if you have any questions about how to reduce the amount of load you cause.
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The database counts towards your storage space. You can have 999 MB database and 1 MB files, or 1 MB database and 999 MB files, or 500 MB database and 500 MB files, etc. You can also upgrade your storage later if you start to run low.
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[HH#919861] VPN Subscription Cancellation Request
Krydos replied to HelioHost's topic in Email Support
Your subscription has been canceled and you won't be charged again. Thank you for using our VPS service. -
Thanks for pointing that dead link out. It's been removed. You can find the instructions on how to contribute to the wiki at https://github.com/HelioNetworks/heliohost-wiki/blob/master/misc/contributing.md
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None of our other VPS or shared hosting customers have mentioned variable latency depending on the time of day. Our servers are located in Silicon Valley, US and the latency for me from within the US is always 20ms - 60ms even from the East Coast at any time of the day. There must be issues with the trans Pacific lines or something. Thanks for the feedback.
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Remote access enabled.
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Like it says in the email you get when you sign up and on your dashboard next to the news, you can't add new domains on your own yet, but you will be able to eventually. Would you like danielgoad.site added too or only the subdomain go.danielgoad.site?
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[Solved] Request to cancel subscription in next billing day
Krydos replied to hypergroup's topic in Escalated Requests
This cancel request has been verified by email
