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Posts
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Everything posted by Krydos
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Your account has been unsuspended.
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I have emailed you a link to reset your password. After changing your password are you able to login?
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[Solved] Request to install postgis extension to postgres database
Krydos replied to terrybro66's topic in Escalated Requests
Postgis installed, and remote access enabled. -
Your subscription has been canceled and you won't be billed again. Thank your for using our VPS service.
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[HH#340169] hosting email for domain with services on VPS
Krydos replied to HelioHost's topic in Email Support
pizzanbeer.wtf = vps69 chat.pizzanbeer.wtf = vps69 www.pizzanbeer.wtf = vps69 ftp.pizzanbeer.wtf = vps69 ipv6.pizzanbeer.wtf = vps69 mail.pizzanbeer.wtf = tommy webmail.pizzanbeer.wtf = tommy I have also set up DKIM, SPF, and DMARC for you as well so you can send emails. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. -
[HH#340169] hosting email for domain with services on VPS
Krydos replied to HelioHost's topic in Email Support
Added. Do you want to host the website for the domain pizzanbeer.wtf on the VPS? If so which one? -
[Solved] Add a Django + python3 domain.
Krydos replied to scientistgray's topic in Escalated Requests
The rest of those modules have been installed. You can see the currently installed modules and their versions with this link https://krydos2.heliohost.org/pyinfo/info3.10.py The domain has been added as well. You can follow this guide to install Django on that domain -
[Solved] Add a Django + python3 domain.
Krydos replied to scientistgray's topic in Escalated Requests
Django on Johnny is already 4.1.5 and we're not going to downgrade it because that is pretty much guaranteed to break other people who are using Django's websites. -
[Solved] DISCONNECT ADDON DOMAIN
Krydos replied to mauriciohincapiediaz's topic in Escalated Requests
To give you an idea of the load your site is causing: The highest bandwidth account transferred 106280 MB of data, used 124 GB of memory, and 6162 CPU over the last 30 days. Your account had 611 MB of bandwidth, used 212 GB of memory, and 32474 CPU over just a couple days. This is pretty standard performance for Wordpress. It's not fair for you to hog all the resources on the server and slow everyone else's site down with your extremely bloated software. If you want to continue using Wordpress we recommend getting a VPS which start at $4 per month so your load will be isolated and won't affect anyone else. -
[Solved] DISCONNECT ADDON DOMAIN
Krydos replied to mauriciohincapiediaz's topic in Escalated Requests
The domain has been removed from your account. Depending on your DNS settings the records can continue to be cached for hours or days after you change them. One of the most common TTL for A records is 14400 which means it can remain cached for 4 hours. -
[HH#340169] hosting email for domain with services on VPS
Krydos replied to HelioHost's topic in Email Support
It looks like you have a Tommy account and a VPS so you could do your email through the Tommy account. We will need to add the domain to the Tommy account in order to handle the email, and then you could use SMTP to send the emails from the VPS. -
Delete a HelioHost account I had, but neglected.
Krydos replied to scientistgray's topic in Customer Service
Deleted. -
I found this manual which I think is for your weather station https://p10.secure.hostingprod.com/@site.ambientweatherstore.com/ssl/vws/vwsmanual.PDF Section 8.12 describes how to change the template 8.12 Web Page Templates Your software was shipped with several HTML templates. To view these templates, select Weather Website Builder from the Internet Menu, and select one of the Web Page Templates. You should be able to customize the way the page looks with those instructions.
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Yeah, the files are still going to /home/wa2uet/ but it's alright, I just symlinked /home/admin/web/wa2uetwx.heliohost.us/public_html/ to /home/wa2uet/ so you can continue uploading the files to this new directory. If you take a look at https://wa2uet-weather.com/ now it shows October 16th data.
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[Answered] How old do you have to be to use heliohost?
Krydos replied to doctorCedar's topic in Questions
Let the user's parent or guardian know that they are using our service, and then the parent or guardian can contact us to let us know that they don't want their child using our services. Obviously we'll need some sort of proof otherwise anyone could just get any random account suspended by accusing them of being underage. -
I took a look at your VPS and the files are going to /home/wa2uet/ which is the wrong directory -rw-r--r-- 1 wa2uet wa2uet 2293 Oct 15 22:16 vws917.jpg The correct directory is /home/admin/web/wa2uetwx.heliohost.us/public_html and those files haven't been updated for a couple weeks -rw-r--r-- 1 admin admin 2103 Sep 29 14:53 vws1027.jpg So, try this Protocol: SFTP Port: 22 IP/Host: 65.19.141.202 Path: /home/admin/web/wa2uetwx.heliohost.us/public_html/ Username: admin Password: <whatever it was> If you don't remember the password I can reset it and email it to you.
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The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009
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[Answered] How old do you have to be to use heliohost?
Krydos replied to doctorCedar's topic in Questions
We're based in the US so the main law that affects the answer to this question is the Children's Online Privacy Protection Rule (COPPA) https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa so if you're under 13 and we find out what your age is somehow we would need to get your parent or guardian's permission to collect private information, such as an email address, from you. If you don't live in the US there may be other laws from your country, state, or city that may affect the age requirement as well. -
I recommend using Cloudflare, and just entering the records you need.
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The upgrade worked, and your memory is 2 GB now. I also emailed you letting you know that the upgrade was completed successfully. If you reload the page after the success message is shown to you the second load and onwards shows that error though. Your rebuild has been started and you'll receive an email in a bit when it is finished. Your next free rebuild will be available on 2023-11-14. If you want we can install KeyHelp or Hestia or another control panel for you so you don't mess up the install.
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In order to get a backup you'll need to log in with SFTP and download anything you need. There are quite a few SFTP clients you can use, but Filezilla is probably the most popular one that runs on Windows.
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Your subscription has been canceled and you won't be charged again. Do you have a backup of everything you need from your VPS before it is deleted?
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RoR is back! After we switched from cPanel to Plesk there were a few things that weren't implemented yet, and Ruby on Rails was one of them. We're happy to announce that if you want to run a website with RoR you're now able to again on HelioHost. Check out our guide to getting started. https://wiki.helionet.org/tutorials/ror Let us know if you run into any issues setting up your Ruby on Rails website.
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[Solved] Please unsuspend my account
Krydos replied to leolaotan's topic in Suspended and Queued Accounts
The high load was because of a cronjob running every 2 minutes. I deleted it for them.
