wolstech

I not sure what else could be wrong...maybe an admin will know. Moved to customer service.

Stevie's database server was down around the time of your post. Try again. Also, to eliminate the user issues, try using your cpanel username and password (you can change to another user for security once you get it to work). Localhost is correct, so don't change that. Database name should be in the form 'nui177_dbname'.

That's something you'd need to ask the developer of whatever software you're running. In many cases you just need to visit it without the port number, but you might need to adjust a Config file somewhere on certain programs.

Configure your app to be available on port 80 (or if ssl, 443). Port 12862 is not supported. I see a forbidden page at phoenix17.heliohost.org

Your site shares an IP with hundreds of other sites. That shared IP can be seen in cpanel on the left side when you log in.

Just create another account. You don't need to delete the suspended account to create a new one.

Because we don't have any extra servers to put it on...not to mention complexity and the fact that many people don't have any problems or have mitigated them already.

The problem isn't the server, it's the data. We could probably fix this quickly by just dropping everything that used innodb, but then users will complain they lost their data. Also, when it initially crashed, i don't think we were using a cpanel distribution of MySQL. Cpanel was upgraded at some point after the crash. Db4free was the one I was going to recommend too.

Set the .eu.org domain as your main domain with this script: http://heliohost.org/home/support/scripts/domain After that, you can use an A record pointed to the server's shared IP (its shown in cpanel on the left side). Changes may take 24-48 hours to take effect.

This has been a known issue since February. There is no fix expected in the near future as far as I know. Your only choices are to use myisam tables and tolerate the downtime, switch to Johnny, which has working innodb but the downtime is even worse, or find a separate MySQL host and use that instead of our database server, which will be stable and up, but noticeably slower. http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ has info about modifying .sql files and using myisam tables. Mediawiki is also known to one of the more troublesome programs to run on our service (especially upgrades).

It's 2 executions per day, not 2 actual jobs. If you have only one job, the most it can run is once every 12 hours. Use a service like setcronjob.com if you need to run it more frequently.

Deleting the file should be sufficient. You'll know it isn't fixed if you get suspended again.

The $12 is per year, and the SSL certificate is not included. You need to buy a cert separately, or cpanel can generate a self-signed one, although a self-signed one will give security errors in browsers (visitors will need to hit a continue button to dismiss the warning). How well/if self-signed certs will work for a Facebook tool, I don't know. Also, You can upgrade your existing account if you wish, so your Stevie account can be converted into Stevie SSL. There's no reason to move to Johnny unless you need some of his features, especially since his uptime is poor.

Your account was suspended for the following reason: Malware. 1 file(s). /home1/claudioh/public_html/wp-content/themes/hynz71.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Good to hear it worked out for you

When I need to do something like that (returning value X of an array that comes from a function/method): $aTemp = $this->results(); return $aTemp[0]; I do this because it saves the entire results() output in case you want to put code between the definition of $aTemp and return.

Basically never. Others have asked for it, but it's likely that it won't happens for a while. When it finally does happen, it'll be updated on Johnny. I've been here 3 years, and as far as i can remember, php has never been updated in any meaningful way.

Use parseFloat instead of parseInt.

I just checked in the backend anyway...it was somehow showing as suspended even though it still works OK. Oddly, I couldn't see the reason for this one either (normally it tells me why), so I just unsuspended it. Krydos goes by the database instead of whether the actual site works. Try again now.

Not sure why...I see this: http://imgur.com/LCfxysu It's quite clearly not suspended.

Try importing your database normally first. If it works, just use it as-is. If it fails, go here: http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ Under "Error -2013 (Lost connection during query...) / Database error installing software / Error editing tables in PHPMyAdmin", try the solution for restoring backups. You'll need to unpack the gzip archive and edit the plain-text file. You can gzip it later if you wish.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

I was suggesting that you find help at another website that's not related to heliohost or helionet. We do not have anybody here who knows ASP.NET, so you won't get any responses. If you can get help elsewhere with the code, it should run here just fine.

Not likely. He only maintains the servers and fixes problems. He does not troubleshoot software that our users develop. The issues you're having are almost certainly related to bad code on your part, since the few others who use ASP.NET would be complaining as well if the server had broken. If you really need ASP.NET, I'd recommend finding one of the many web programming boards out there and asking for help there. Mention you're trying to develop ASP.NET code that needs to run on Linux under Mono so they know you're not using IIS (Microsoft's web server, which is the standard server for ASP.NET). Also mention it needs to be for .NET 3.5, since our version of Mono won't support .NET 4.0/4.5 code.

I mentioned this over in the web section...very few people here know ASP.NET, so don't expect much help with it. If you're trying to build a stable site, I'd recommend using PHP instead, as the errors tend to be more helpful and easier to figure out with PHP. It's also a lot easier to learn, and there's no compatibility layer like with ASP.NET (Mono in our case). PHP is platform agnostic and version semi-agnostic. ASP.NET is made for Windows with zero effort made for supporting other platforms (Mono is a third-party effort that's far from perfect) and often won't work between versions.