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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    In that case, use Stevie.heliohost.org or Johnny.heliohost.org depending on which server your account is on.
  2. wolstech
    This support request is being escalated to our root admin.
  3. wolstech
    Krydos can likely tell you which file caused the load and might be able to tell you your CPU and RAM usage for the past few days. I'll escalate this.
  4. wolstech
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  5. wolstech
    Your intermittent database errors are almost certainly a result of server damage causing the mysql server to crash. That X showing is because it is down. cPanel restarts it on its own after a few minutes when it crashes, and it will show as up again shortly after.
  6. wolstech
    You can't.
  7. wolstech
    No. That would be 1440 in a day. The limit is 2, so if you only have one job, the most frequently it can be run is every 12 hours. If you really need something to run that frequently, use a service like setcronjob.com to schedule it.
  8. wolstech
    It's not the number of jobs you create, it's the number of times they run. Only 2 runs are allowed per day. How you use them is up to you. You can have 2 jobs run once, one job run twice, etc.
  9. wolstech
    That will get you suspended for too many emails. The limit is 50 emails per day. Also, be sure the cron job only runs once or twice a day. We'll suspend you for too much cron if you have more than 2 cron executions in a day.
  10. wolstech
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  11. wolstech
    I'm assuming deadpoolgaming.tk is your domain. The domain works fine for me without www. Please clear your cache.
  12. wolstech
    NS2 has been down for 7 months, so that's not the issue. The server and account seem fine, although your account's website is not returning anything useful. When visited, I get the following HTML as the content: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Frameset//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-frameset.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> </html> No head or body...my guess is that whatever software you used for your site died on you. Try removing all index files from your public_html folder and put an index.html with some text in there. If you see that when you visit your site, you need to repair/reinstall the software for your website.
  13. wolstech
    We don't block it, so it should work if the server where the database is hosted allows remote connections. You'd need to ask the other host if they allow remote connections though, since many do not.
  14. wolstech
    Your account was suspended for the following reason: Malware. 1 file(s). PHP.Webshell-2 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  15. wolstech
    PhpPgAdmin hasn't worked for months on Stevie. You can use a PC program like Adminer or pgAdmin to manage postgres DBs on Stevie though, so you can still use postgres.
  16. wolstech
    This hasn't worked for months. Use a program on your PC to work with Postgres, or move to Johnny.
  17. wolstech
    The NS records should be sufficient. Our servers usually provide all the other ones you need. If you find it doesn't work, you can always add them later.
  18. wolstech
    We've been planning on that feature for a while. We were approved for the partner program needed for this integration, but Krydos never got around to installing the cPanel extension needed to add the button in the cPanel interface for some reason... Sorry but how do I do this, I have not seen an option to do such.I think you need to use cloudflare as a DNS provider. Set up your domain with heliohost normally. After that, you reconfigure your domain at your registrar to point to cloudflare's name servers. In cloudflare's options, add NS records pointed to NS1.heliohost.org and NS2.heliohost.org. Unfortunately, I cannot give specific instructions on this, as I have never set up Cloudflare myself. Someone else on here may be able to help more.
  19. wolstech
    The heliohost.org subdomains don't support cloudflare. For regular domains, set it up with us normally first (point it to us, then add it as Addon or Parked domain). Once it starts to work (takes 24 hours or so), change the NS to cloudflare and add the Heliohost NS records to cloudflare after your domain has been added in cPanel. If you use A records or CNAMEs, subdomains will not work right.
  20. wolstech
    You don't have an IP of your own. That 64.62.211.131 is the IP of your domain, which is shared. If you want a dedicated IP, you must buy one from us for $12. That page on SSL describes the process for purchasing one. Whether you use it for SSL or for something else is entirely up to you. We just market it as SSL service since that's what most people buy them for.
  21. wolstech
    The only way to do that is to delete your account and recreate it.
  22. wolstech
    The data cannot be recovered. We may be able to release the domain so you can reuse it, but an admin needs to make that decision.
  23. wolstech
    That account cannot be unsuspended nor can the data be recovered (it was suspended for phishing).
  24. wolstech
    That account works fine...its not suspended or inactive. Please clear your cache.
  25. wolstech
    As expected, it was high server load...you've been suspended for this numerous times now. Removing web access to that proxy won't fix it, as your personal use is probably the cause of the load. Please remove the proxy entirely; we normally only give people 2 chances to fix load issues, and this is easily your fourth or fifth. You may not get unsuspended if this happens again. Your account has been unsuspended again.
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