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  1. Hello. When I tried to log in to my account (created a few weeks ago) today, I realised that my account had been suspended. As far as I know, I haven't broken any of the user rules, and there's nothing to indicate why I've been suspended... However, a misunderstanding may have resulted from the fact that my friend created his account on the same day as me (my friend's account has also been banned) at the same time on the same computer, and we are two different people. I don't remember receiving any notification that our accounts were considered to be double accounts, so the ban just happened without any warning, without any notification received from the panel, without any emails received... Could this problem be solved? Have a nice day and thanks to anyone who can help me.
  2. hi, i would like to have my account deleted. Thank you! Thom
  3. Hey, My account says it's inactive but I logged in a few weeks ago. I've also had problems with my ISP earlier this month so I experienced some outages that prevented me from going online. Anyway I could get the account renewed? I think there's been a mistake made and I hate to lose my account.
  4. Hi! I would like to wipe my data and start over, and change the domain to sechipeanut.me. My username is franznic, and my data is located at Johnny. Thanks and have a great day!
  5. I need to move my server account, previously it was on tommy server, but after upgrading to plesk my account was moved to johnny server
  6. Username: fasouza, Server: Tommy Since I've completed my KeyHelp setup on my VPS and migrated my domains to it, I'd like to ask for a reset/wipe of my Tommy's account. I think it will be helpful since it will remove all my domains from the server (I'm planning on having only a HelioHost's subdomain on my account) and thus hopefully help everyone's uptime.
  7. Dear Sir or Madam, My account with mail dovletkaraev@ya.ru had archived because of activity, username habarly or bilimli, I can't remeber Can you unarchive it?
  8. HelioHost username: alxb421(email alxb421@gmail.com) I was in the Tommy server The main domain was pearos.tk Thanks in advance
  9. Hi. My account was suspended again. https://prnt.sc/10lddg4
  10. Hi. My account was suspended. idk for why suspended. Can you unsuspend my account? Username > einsch78 Server > Johnny (Unfortunately) (I want Tommy server. My family won't let me register at night) Can you switch me Tommy server? My family won't let me register at night Thanks.
  11. Hello there. I get an invalid login error when logging into my hosting account. But when you log in directly to cPanel, it does. But when I go to heliohost.org/login I get an invalid login error. Is there a solution to this? And also closes my site cPanel. I'm getting a server error. Or I'm getting too late responding error. It would be great if you solve this and also solve the "Internet connection lost" error. Have a nice day!
  12. Hi guys, My account (survisi1) is currently on Ricky. Can I ask you to move it to Tommy? Thanks. The PayPal transaction ID for my donation is 3UG82583LE228991R Transaction made on February 1st.
  13. Hello there. I want to create a different server. But I cannot create it. I think the Tommy server will be great. Please have someone in charge switch my account to Tommy's server. Regards, EinSchweizerYT
  14. Hi, My account got suspended about 45 minutes ago. I'm not sure why, because I had reasonable free space and there wasn't inordinate load. Could you give me some more info on what happened? By the way, I also have a VPS, so I'm not sure if there's a connection there. If it's a load problem I could move stuff over to the VPS I guess (I haven't had time to move things over yet, so doing it slowly). Thanks, Hippo
  15. Guest

    Delete my account

    Hi, I've moved my account to Johnny with a different username. Kindly delete this forum account as it will stay inactive. Best regards, username: roya1
  16. Hi Team, I am not able to find my account on heliohost. I am using Tommy server previously and not system is showing account not found. Please check. Thanks
  17. Hi, I forgot to login in my account after 1 month of inactivity. I would like to have my account reactivated. Thank you.
  18. Hi, Before I had 3 accounts, which were suspended, I asked for the reactivation of 1 and it was reactivated, but now I need to delete all the suspended accounts, since I need to have those emails free, to register and verify if Johnny's server is available, and if so, delete my account and continue registration The User Names are: Current account that is active: santy (fsantyrodriguez07@gmail.com) Suspended accounts that I want to delete: lowm (santiago@lowmodding.rf.gd) megac (santiago@megacloud.cf) pruebas (accounts@lowmodding.rf.gd)
  19. Hi, there. I'd like to request my account recovery. The username is 'munny' and I've been informed that it was archived. Is that possible?
  20. Hi , there . Please remove my account from Heliohost.For consideration, I have decided to use Google Cloud to host my website and therefore request to delete this Cpanel account . I will no longer be with Heliohost .Please ask the admin to delete this account, thank you from the bottom of my heart. My Heliohost User Name ( Cpanel name) : s60985545 Thank you so much . A User
  21. Hello I have made an donation for Tommy server but didn’t receive an invitation Donation info: Date: 14 June 2020 Transaction ID: 28J14720DV967705D Purpose: HelioHost Tommy Donation to: Helio Networks Donation amount: 5.00 USD Thanks Regards
  22. My account is archiven for innactivity, My account is: joluall I think my account was on jhonny server
  23. a. username - gypsyb b. the server - johnny.heliohost c. main domain - gypsybud.com
  24. Hello, my account: jacobale has been archived. Can you unarchive it? email: jacobalexandermilesstewart@gmail.com thanks
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