Jump to content

wolstech

Chief Risk Officer
 View Profile  See their activity

  • Posts

    19172

  • Joined

  • Last visited

  • Days Won

    759

 Content Type 

Everything posted by wolstech

  1. wolstech
    Not in its current form, no. When we do fix him, all the accounts will be gone. Because of some changes, there's a good chance he'll have a different name too.
  2. wolstech
    You're probably referring to the registration limit then. We only accept a few new accounts per day. Registration opens at midnight UTC each day and fills up quickly. That 12 hours is the time left until the registrations open for our servers. You should check back at midnight UTC and try registering then. You can see when the registrations are open here: http://heliohost.grd.net.pl/monitor/ They were open for about 3 hours yesterday. If you don't want to worry about the registrations filling up or not being open, you can donate (minimum $1): https://heliohost.org/donate/ A donation will get you an invite that will let you register whenever it's convenient for you. Invites are sent to your donation PayPal/Skrill email address and take up to 24 hours to arrive because they're sent manually. There is no posting required to use HelioHost or keep your HelioHost account. Our only requirement to keep a hosting account is that you log into cPanel once every 30 days to show us you're still using your account. We offer heliohost.org subdomains for free with your account (e.g. something.heliohost.org). However, if you want a regular (second-level) domain, that does require 400 forum posts to get 1 year of free domain registration. If you wish, you can get a free domain from other providers instead (Freenom is the most common) and use it with our hosting.
  3. wolstech
    Accounts should start working within a few minutes of registration. Can you tell us what username you registered with so we can check on your account?
  4. wolstech
    That domain doesn't exist. There is also no record of this account/domain having existed on Stevie. Was this account on Johnny by chance? If so, you need to recreate it. While we recently reopened Johnny, its not the same Johnny as before and all of the accounts on that server have been deleted.
  5. wolstech
    There is no account with that username. What was the domain on the account?
  6. wolstech
    Escalating.
  7. wolstech
    You got suspended because it shows you created both mng4 and abhijit4. Abhijit4 has been unsuspended.
  8. wolstech
    Have you tried clearing your cache? Does it appear if you use the editor in another browser?
  9. wolstech
    Glad to see you got it working Feel free to let us know if you need anything else.
  10. wolstech
    FTPS doesn't work properly on Johnny or on tommy. We don't know why. SFTP is supported on both servers though and is more secure anyway. For Johnny, the port number is 1373. Tommy is different. If you look for a recent topic on Tommy FTP, you'll find setup instructions from krydos (I'd copy paste them for you but I'm on mobile). They're identical other than the port number and host name.
  11. wolstech
    You'll receive an invite within 24 hours to register. Krydos sends them manually, so they take some time to come.
  12. wolstech
    It's likely your .htaccess file. Rename the .htaccess file in your public_html folder to something else so it's ignored and try it again (make sure to type in the URL, don't just refresh since that will use the HTTPS already in the address bar)
  13. wolstech
    Domain changed. Be aware that your site is currently redirecting to SSL, but because SSL is not configured on your account it's showing a random website. You will need to remove your SSL redirect or obtain a certificate and configure SSL before your content will be visible.
  14. wolstech
    Unsolved and escalated.
  15. wolstech
    Blazeweb has it. We do not offer SSH access.
  16. wolstech
    We cannot manage the domain for you since we're not a registrar. We can only run your content on your domain once the domain is registered. The registrar needs the transfer code to accept your domain. As I said earlier, we recommend Namecheap for that. Then you need a hosting company, which is what we are. Once Namecheap or another registrar transfers your domain, you specify our nameservers on Namecheap's site, then your domain will work with our service. It sounds like you want a single company that does both domain registration and the hosting. We do not provide such a service.
  17. wolstech
    Yes that company could be giving you trouble intentionally, especially if they sell a competing product. I've seen one other company that did the same thing, the user ended up transferring his domain so he could host with us. We typically recommend Namecheap for domain registrations: https://www.namecheap.com/?aff=102467 They support .de domains, so you should be able to transfer your existing domain to them.
  18. wolstech

    wolstech replied to Dtc's topic in Customer Service

    Last I was told, there is no cPanel plugin for Lets Encrypt, only a WHM plugin. There's a major difference. A WHM plugin is managed by root admins, and is global to everybody on the server. The WHM plugin issues a certificate for every single account and domain on the server. It has a stupidly low limit of I believe 20 certs a week that we'd go over in a single day...we have way too many new accounts per day for it. In addition, SSL adds extra load to our (and LE's, for issuing the certs) servers, and many domains hosted here probably wouldn't use SSL even if we made it standard on all accounts. As of right now, due to the lack of available software and LE's restrictions, there is no way for normal users to properly automate Lets Encrypt on our service. You can however manually generate a certificate for your domain every 90 days and install it. See this guide for that: http://wiki.helionet.org/Installing_an_SSL_Certificate_with_ZeroSSL
  19. wolstech
    The domain wildsidedivers.tk is correct already: http://bybyron.net/php/tools/dns_records.php?domain=wildsidedivers.tk&rec=NS Have you tried adding it? The domain iot-sa.tk is incorrectly configured though. You need to select Custom DNS and enter the nameservers ns1.heliohost.org and ns2.heliohost.org. Your domain's NS records: http://bybyron.net/php/tools/dns_records.php?domain=iot-sa.tk&rec=NS (We do not support using an A record with Tommy's IP address, which is what it appears you've done).
  20. wolstech
    That's partially correct. A domain is just a pointer to a web server. We cannot register the domain (the actual name) for you since we're not a registrar (the company you paid for the domain should be a registrar), but we can provide the web server that the domain gets pointed to. The fact that they're unable to set nameservers for you or give you instructions is very odd since it's a common process and request for registrars (EVERY domain they sell needs this done as part of setup). The domain is showing as ready on our end, so all the registrar needs to do is add the two records that point your domain to our nameservers and it would work with our service. Did they give you a reason why they can't configure it? Also, what company did you purchase the domain from? (Normally I can look this up, but your registrar doesn't seem to provide the required data...).
  21. wolstech
    That's actually not bad...especially for the free price. Here's an example of a PHP mail package that should work with it: https://github.com/PHPMailer/PHPMailer/ They have an example for doing SMTP with it right in the readme.
  22. wolstech
    All Stevie and Johnny domains should have already been released. You should just be able to add them. Is there an error you're getting?
  23. wolstech
    You can't use the pear mail() because we don't support pear. That error is normal. If you really want to use an external mail server, you should download any of the large number of smtp classes available for PHP that implement the protocol via sockets and use that. Is there a reason you can't use our mail service though (you're the only user we have that has done this)?
  24. wolstech
    Last I checked, we didn't support PEAR. I'll escalate this because of your odd mail configuration...as far as I'm aware, you're the only one who's trying to use an external mail server for their domain's email.
  25. wolstech
    Our server prioritizes delivering mail locally when possible. If mail is sent to a domain hosted here, it never leaves our server by design. I'm not sure if you can change this...Krydos or Byron would know.
×
×
  • Create New...