wolstech

There are a lot of things that can cause a 500 error. The most common are broken software and invalid .htaccess files. I'd start by renaming the index.php file in the folder for that domain to index.old. If you see a directory listing, your code is broken. Check for an error_log file in that folder if this is the case. It'll tell you the errors your code produced so you can fix it. If renaming/removing the index file doesn't help, rename the .htaccess file and see what happens after that. If you still have a 500 error with both files renamed, let me know and I'll escalate it for you.

It's because the software you're using is misconfigured or broken. You need to see if there's a way to change the page title in your software, and if not, I'd ask the program developer. The software is producing a tag that specifies that up in the head section, so that's why the browser shows that: <title>base+meta_title_index</title>

The only reasons the system would have skipped the databases is because they were either InnoDB (which Stevie had a history of losing regularly) or were unreadable due to disk errors (a lot of stuff was skipped due to disk damage...we have many users who lost the files too). There are no further attempts planned to recover data from Stevie. The disk is simply too damaged to read anymore. I'll escalate this to Krydos, but unless he happened to do something I'm unaware of (maybe save raw myi/idb files?) I doubt there's much we can do.

The creation failed for the following reason: Basically, your main domain was just a period. Accounts must have a valid main domain. Not sure if you didn't specify one or there's a bug (do note that CAPITAL letters have been known to disappear, so if you typed it in CAPS, that was your issue). Escalating for a new invite.

Krydos will send you an invite to the email address on your Paypal/Skrill account within 24 hours. Be sure to watch for it since some email services put it in spam. Use the link in that email to create your account. Please be aware that you should not use your forum username as your hosting username unless you let us know first (we have to rename your forum account if you want to do this). If you don't receive it, let us know and it can be resent.

All Stevie accounts and domains were removed a month ago. Just sign up again. The only restriction is that you cannot use your forum username as your hosting username (unless I rename your forum account for you). Registration for Tommy opens daily at midnight UTC and fills quickly. You can also donate to get an invite that works when the server is already full for the day.

That account does not exist. There is a similarly named account just called inwata, but it was on Stevie which is no longer in service due to hard disk failure. Assuming that's yours, you can attempt to retrieve a backup of its contents from https://heliohost.org/backup/ Either way, you'll need to sign up again to continue hosting your site here.

The invite from a donation can take up to 24 hours since they are sent manually by the root administrator. It will be sent to your Paypal/Skrill email address. Some providers will put the invite in spam, so please be sure to check your spam too. Tommy does support configuring catchall (cPanel refers to it as the "default address"). Once you get your account set up, add your domains then go here to configure the catchall behavior: https://tommy.heliohost.org:2083/frontend/paper_lantern/mail/def.html By default, it forwards to your system mail account, though it can also be configured to forward the mail to a different account, pass it into a program, or reject it.

Yes you will need to sign up again. Tommy registrations open at midnight UTC and fill quickly. Alternately, you can donate and receive an invite that works even the server is full for the day (invite takes up to 24 hours to come after donation and will be sent to your Paypal email address). As for backups, we backed up all the accounts we could, but unfortunately your account's content was too corrupt to do anything with due to disk damage. I just checked and your backup is an empty file. You will need to start over if you don't have any backups.

Stevie suffered hard disk failure 3 months ago and is no longer in service. Your account's contents can be downloaded from http://www.heliohost.org/backup/ Please sign up on Tommy if you wish to continue hosting with us. Registration opens at midnight UTC and fills quickly. Alternately, you can donate to receive an invite that works even when registration is already full for the day.

We do not unfortunately. We backed up as many active accounts as we could, but yours was one of the many that failed due to damage from the disk failure (I just checked yours, it's empty).

The last login date that matters is in a different system and is showing as having logged in today. Not sure why there'd be no log entries for that week and a half, but who knows. cPanel is a really weird program...

We've already removed all Stevie accounts from our system. You can sign up again on Tommy when the registrations open at midnight UTC. If you don't want to wait, you can donate to get an invite that works even when registration is full. Please note that you will need to use whatever backup you already have to rebuild your site. We do not have a usable backup of your Stevie account (it was one of the many that were unrecoverable due to damage).

That's weird. I can make mine show a wrong IP by using the website, but I've never noticed it otherwise. Krydos may have something else running that triggers it...

Your account is inactive. Use https://heliohost.org/renew/ to reactivate it.

That IP is the Cody server. It's nothing to be concerned about, just means you signed in through our website versus directly through https://tommy.heliohost.org:2083. It happens because our website signs into your account on your behalf in order for the "HelioHost tools" page to work. If you want the reported IP to be accurate, do not sign in through our website.

Mail will still be sent from HelioHost. The MX records control where mail is received (they're used by someone else's mail server when their server looks up where to deliver the mail). So yes, you will still have a 50/day limit. The software you are using has to be designed to support an external SMTP server if you want to send using a different server. if the software uses the php mail() function, it will send using our server.

The easiest way to create a database and a related user is https://tommy.heliohost.org:2083/frontend/paper_lantern/sql/wizard1.html. If you don't know what permissions to give, select the option for ALL when it asks. The host should be localhost, the database name will be in the format cPUser_dbName, where cPUser is your cPanel username. The database user will be the same format cpUser_dbUser. Password is whatever you set when you create it.

We usually recommend the following instructions to use SFTP (reliable and the most secure): Open Filezilla Click File >> Site Manager Click New Site Type "Tommy SFTP" and press enter In Host field type "tommy.heliohost.org" In Port field type "1342" In Protocol dropdown select "SFTP - SSH File Transfer Protocol" In Logon Type dropdown select "Normal" In User field type your cPanel username In Password field type your cPanel password Click Connect Approve the remote server key, and check the box to not ask you about this server again. FTPS (FTP over explicit FTP) doesn't work reliably for all users. Plain FTP will work on port 21, but is insecure. FTP over implicit TLS is not supported.

It should actually be https://tommy.heliohost.org:2083/frontend/paper_lantern/mail/mx.html Pick the domain (we don't support @), enter Host (destination server) and priority, then add new record. Delete the default record (the one showing your domain and priority 0).

All Stevie accounts were removed from the system a month ago, around the time we determined Stevie was beyond repair and began offering backups. You're free to sign up on Tommy when registrations open at midnight UTC. If you don't have your backup yet, you can try downloading it from http://www.heliohost.org/backup/ (a missing file or 45 byte download indicates no backup is available).

You also posted on the forums. Please refer to your topic here: http://www.helionet.org/index/topic/27510-donation-issue/

The minimum required is typically $1. I'll escalate this, but I won't be surprised if Krydos didn't send the email because we never actually received anything from the donation. We can't receive donations this small (PayPal takes all of it in fees).

Please see http://www.helionet.org/index/topic/26915-hard-drive-failed/ Stevie is no longer in service. Backups are available for some Stevie accounts, but your account was unfortunately one of the many that were unrecoverable due to disk damage, so no backup is available. You will need to sign up on Tommy, then use whatever backups you may have to recreate your site. Your domain and username have already been freed up and can be reused. Tommy registrations open at midnight UTC every day and fill within minutes. If you prefer not to wait, you can donate. Those who donate will receive an invite at their Paypal/Skrill email address within 24 hours, that can be used even when the server is full for the day.

A backup is listed in our system for the account seslak on Stevie, but is an empty 45 byte archive (failed backup). Unfortunately, it was too corrupt to back up due to the damage. You will need to use whatever backups you may have from before the crash.