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Everything posted by wolstech
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[Solved] Lost Subdomains, Can't Edit Zone File
wolstech replied to Ice IT Support's topic in Customer Service
I'm assuming Stevie? Pretty much all of the domain management and DNS editor cpanel features on Stevie are broken. You can add domains and they'll work, but they don't appear in the list and can't be removed again. Been that way for almost 2 months now. Not sure when/if it will be fixed. -
That's a known issue: http://www.helionet....adding-problem/ I'm not sure if the issue is on both Stevie and Johnny, but it seems that way. No fix yet EDIT: Just realized you already found that topic.
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I'm assuming you're on Stevie? If so, it's likely related to the addon/parked domain issues we've been having. I think most/all of us have the same error (I've had it for almost 2 months now).
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The PHPPgAdmin has been broken on Stevie since I've been here (not sure about Johnny, don't have an account on it). I tried uploading my own copy a while back (and just tried again), but for some reason it won't accept any user account I throw at it. I probably have the server wrong or something (I tried localhost and stevie.heliohost.org).
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[Solved] Addon And Parked Domain Adding Problem
wolstech replied to LittleApp's topic in Customer Service
It's a known issue. A lot of people have it, but there's no fix for it yet. We have to wait until the root admin gets around to it. See this topic: http://www.helionet.org/index/topic/11475-addonparked-domain-adding-problem/ -
This is a known issue. We've had this problem for some time now. There's nothing we can do until the root admin figures it out and fixes it. See this topic: http://www.helionet.org/index/topic/11475-addonparked-domain-adding-problem/
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You can't see any of the redirects you've added, so there's no way to remove them again. It's related to the addon/parked domain issues. An admin should be able to clear your redirects for you.
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Working fine now, but there was definitely something wrong on Stevie earlier. I took this screenshot earlier as soon as CP came back up, before the status system updated with new information: http://i.imgur.com/yfZxL.png That many exclaimation points is never a good sign. cpsrvd is the cPanel web server, so cPanel did indeed fail at one point.
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The registration system is broken...others have reported the same problem. If you got the error when registering on Johnny, try creating an account on Stevie when its limit isn't reached.
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Since you no longer have an account here, you can create a new account just by signing up again: http://www.heliohost.org/home/signup
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Not in the cPanel, but in the site yes... You need to log into cPanel occasionally (once every 30 days at least). If you don't, your account expires from inactivity. I've lost an account this way. It sucks to see your site just vaporize (especially when you don't have a backup), but they have to do this to make room for new accounts.
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It's a known issue I believe. I've seen other topics with the same problem. An admin should be able to provide more details on the problem. @Brother Hassan: It won't let him fill out the form if the limit is reached. As of this post, Stevie's limit is reached for today, but Johnny is still open.
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cPanel's DNS and Domain management is broken. It shows no domains as being attached to my account, but my domain is clearly associated since it works. The Simple and Advanced DNS Editors are broken too. Advanced DNS Editor shows an error: "You do not have permission to read the zone for: (this space empty, there's no mention of whose zone can't be read)". I used to be able to see and edit the records.
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I'll assue you mean XAMPP...I use it. I've never had any issues with "installing" it either. Get the 7-zip archive version and there's no install needed. Extract it, put the xampp folder in the root of a drive (e.g. c:\xampp), then open xampp-control.exe and start the components you need. Visit localhost in your browser to access it. If it doesn't work right: * Be sure you put the xampp folder in the root of a drive (e.g. c:\xampp). Don't try running it from the desktop or program files! * Depending on config, you may get access denied errors on Vista/7. Run the control panel as Administrator, and start things from there. If things don't improve, disable UAC. * if you have a Norton security product, turn off its firewall. To get rid of it: Stop everything then delete the folder...
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[Solved] Stevie Cpanel Error (Says "not Licensed")
wolstech replied to plassma's topic in Escalated Requests
I was seeing this earlier as well, but it seems to be fixed now -
This sounds almost like the stuck mail queue issue I had on another host. If it failed to send immediately, PHP's mail would pile up in a temp queue that wasn't normally processed by the mail server and sit there for months. When a maintenance script ran a few times a year, it would attempt to clean out backlogged mail queues. It'd find the mail in the temp queue and send it, causing old mail to randomly start arriving months late. I'm not sure if HH does something similar, but it wouldn't surprise me if a similar script runs after a crash on Stevie and causes it.
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Also seeing this. Good news is that other stuff seems to be working. HTTP and FTP are up, and I can get to PhpMyAdmin if I use a direct URL.
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[Solved] [Solved] Problem With Apache Handlers
wolstech replied to Tom_K's topic in Escalated Requests
There's no reason you can't. If he changed the extension to .php, it should work fine assuming photos exist and there's no coding mistakes. -
New account creation - How long does it take?
wolstech replied to wolstech's topic in Customer Service
It is. The issue went away an hour or so after I made the initial post. I forgot to mention it the other day. EDIT: Just checked the status script again. It looks like its finally moving...I'm now number 60 in line instead of 87 -
New account creation - How long does it take?
wolstech replied to wolstech's topic in Customer Service
Any idea how long it'll take to clear up? I just checked it and it's still showing as number 87, of course with an inaccurate time saying it'll be created later tonight. -
I recently created a new account here at Heliohost after having had one a while back (it expired from inactivity). I registered my new account at 3:01am EDT on Sunday, and was wondering how long it takes for the account to actually be created. The "status" link provided in the email I received shows supposed creation and activation times: ...but the times just keep getting pushed back as they approach. Yesterday, it said it'd be created at 3:52PM, and active by Monday at 3AM. I checked today, and the account was still not there. Now it says the what's shown in the above quote. Is this script just inaccurate and I need to wait longer? The domain should be: rax.heliohost.org. UN is: rax It should be on Stevie. Even though it doesn't seem to pertain to this issue, I did empty the browser cache. Also of importance: I visited the heliohost.org homepage earlier to look at something, and I keep getting this message when I visit any page aside from the homepage, wiki, or forums. This includes the scripts (I had to use my email's link to get the quoted queue status above): Thanks in advance, wolstech
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OK, guess I'll wait it out. Thanks for the fast reply!
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I registered for an account on Oct 22. I understand that there are server issues with registrations, but haven't seen posts quite like my issue. Most seem to be that people's domains are dead and they can't log in. After waiting several days, my sub-domain became active on the 27th. Since then, I have been able to see a directory listing of the root. However, even though the actual site appears functional, I still can't access cPanel to set it up. Is the account not fully set up yet or is there something wrong with it? I would have thought the cPanel account would activate at the same time the site did. Here's my details: Username: wolstech Domain: wolstech.heliohost.org (still showing a directory listing of the root as of 11/2.) Any help would be greatly appreciated!