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colette

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  1. Deleting privileged user and recreating, it works fine. It was very fast: thanks for root administrator!
  2. Hello, My site is down: I get the error 'Database connection error (2): Could not connect to MySQL.' Trying to repare db in cPanel, I get 'Error from MySQL query: DBD::mysql::db do failed: Unknown database 'colette_joom25'Failed to use colette_joom25' I change my cPanel password and with phpMyAdmin I don't see any db! I have no backup (I know, it's stupid). Please fix it as soon as you can. Thank you. Sorry for my English. Server Stevie Username: colette Db: colette_joom25
  3. I had a problem connecting to the MySQL database (error 2). When changing user's password, I got: Although the system’s database map includes a MySQL user named “xxxx_xxxxxx”, the MySQL server reported that no user with this name exists. Contact your system administrator. I add a new privileged user and change configuration file. It works. Thanks!
  4. Thank you for your quick work. I do a backup (I know, I'm stupid). Again, thank you very much.
  5. HelioHost username: colette HelioHost server: johnny HelioHost main domain: atelierdecolette.heliohost.org I recieved a suspended notice monday, 07 October. I went to account renewal page and gave username. It seems OK but I can't access my cpanel and my site is not displaying for 2 days now. On account renewal page, i see now "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." Please help! Thanks
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