wolstech

Gotcha. Yeah, that's a good reason for a dedicated IP. Tommy's shared IP ended up on CBL the other day due to what I believe was WordPress malware.

Escalating to have this installed. Also, while there are other reasons to have one (such as avoiding email issues when the shared IP ends up on spam blacklists...), please note that you don't need this for SSL anymore. Our servers all support SNI now.

Did you enable remote MySQL in cPanel? If so, is the IP address of the remote host still correct (a lot of people have dynamic IPs, so if it changes you'll need to enter the new IP). Moved to customer service.

Could be anything really. I've seen the reason given ("Do not unsuspend. Do not backup") be given for a lot of things. Krydos is the only one who lists a suspension that way, so he's the only one who can say what happened. It's usually something uncommon though, since things like spam/phishing/malware get listed as such. One common reason for it is getting hacked and the hacker abusing the account though, and besides keeping software updated, avoiding dubious addons for stuff like Wordpress, and using good passwords, there's not much you can do to prevent that.

That account cannot be unsuspended. Krydos might know what happened, but the reason listed usually indicates illegal activity of some form. Also, the username is ilovehm. Escalating.

You can delete your account by logging into https://heliohost.org/login/ and selecting Delete Account.

Yeah, Johnny's been the one with spam reports...has always been common for him sadly since he allows more accounts per day and more resources per user before they busted for load...he's just easier for spam and phishing to set up shop on. I've definitely suspended several Tommy accounts for phishing though, and I suspect a few were likely sending mail even if we never got reports. I remember looking at a few of them in more detail before I suspended them...they had a mass-mail script in the root alongside a phishing site in its own folder...

This happened to someone else today as well. The accounts seem to be half-unsuspending for some reason. I manually suspended and unsuspended you again and it didn't help Escalating.

You will need to sign up again. Is there a specific error it is giving you when you try to re-register? What username did you use to try to register? Also, please be aware that registrations are limited. Registration opens every day at midnight UTC every night. Tommy fills very quickly, whereas Johnny usually stays open for a long time. If you don't want to wait, you can donate $1 USD or more via PayPal or Skrill and get an invite for Tommy that works any time its convenient for you.

It's been sending a lot of spam lately, so I'm not surprised. We had several spambots set up shop on our servers in the past week (my mailbox has been full of abuse reports lately...). Escalating.

Please wait for this to be looked at. You're not allowed to have two accounts, so trying to sign up again will get you suspended for multiple accounts in addition to whatever this issue is.

It shows as active in the system despite being clearly suspended when visited...I tried manually suspending/unsuspending but it didn't help. Escalating.

Not sure why. We have many others who use it without issue...

Are you able to use cpanel on the PC even though the site itself doesn't work?

@alein: He removed Cloudflare, so yes his site works now.

You need to change your domains nameservers to ns1.heliohost.org and ns2.heliohost.org. All Stevie accounts have already been cleaned up.

This support request is being escalated to our root admin.

@Krydos: Tommy is the same way. I was using it heavily Friday and was waiting a minute or more at times for it to open, or for simple actions like deleting rows to process. Is it possible to check that one too?

Seeing the servers have been rebuilt since then, its probably not even on Johnny anymore. I'm not sure if it can be installed or not. Escalating.

This support request is being escalated to our root admin.

You have 24 hours from now to remove all nulled/cracked software, videos, and other copyrighted content from your account. If you have not removed the content after 24 hours has passed, your account will be permanently suspended.

I don't see an account called coleman9. There is an account called "colecon9" though with an msn email address. Is this it? @Krydos: The body of this message is base64 for some reason...

I completely missed the fact that the link you posted earlier is for Tommy...use this one: https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.php

You're suspended for copyright infringement. Nulled (pirated) scripts and the like are not permitted here.

Your main domain was invalid (had no TLD or anything), so your account was going to work right. That's now fixed: http://academicmanager.heliohost.org/ That link is correct for requesting Java. As of now, you do not have it on your account. Are you not able to sign into cPanel?