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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Your account was suspended for the following reason: Malware. 1 file(s). /home/vedranzu/public_html/qieha.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  2. Seeing you just registered today, I'd give it a day to see if the domain issue resolves itself. The accounts take 24-48 hours to be fully set up. For the database problem, have you tried another database name? Worst case is your account didn't get created properly for some reason. The solution to that would be to delete your account, then sign up again and wait 24 hours before doing anything with it.
  3. My understading is that this is because of how tomcat works...war files have to be configured usjng a method that's global to the whole server, so we can't easily for security reasons. We'd need some type of scripts to allow such, if that's even possible. There's no plan to implement this at the moment. Have you considered developing your program in another language? Johnny supports numerous other languages, and none of those require this.
  4. Try it in a fresh database. You likely created a phantom table when you first tried and failed... Also, remove the 'if not exists' from the create table statement.
  5. Change the Engine=InnoDB to Engine=MyISAM in that sql statement and it'll work. We do not support innodb. Also, see http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/
  6. Please clear your cache.
  7. Not sure what happened here. It says it's active, but is quite clearly suspended when I visit it. It's probably high load since there's obviously a proxy on your front page again. Please remove the proxy script. I'll unsuspend you again just because it doesn't say a reason. Do remember though that if you get suspended for high load, you won't get your account back. Your account has been manually unsuspended.
  8. It was inactive as you expected. I've unsuspended it manually for you.
  9. You were suspended for having 3 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.
  10. I've been wondering the same thing myself...there's a ton of escalated issues and unprocessed Java requests. I've been around when he was away for 2 weeks, but this is the first time I've seen it go this long. I've seen nothing from him other than the typical suspended reply email we get when he suspends someone for an abuse report.
  11. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  12. It's high load yet again...by the looks of it, you're running a Perl-based proxy script on your site. Proxy scripts are the #1 easiest way to get suspended for high load because they use so many resources. We highly recommend that you do not run proxies on our service as a result. Also, this is the second time today. Please make an effort to lower your resource usage as it is impacting everybody else on the server. We generally give people 3 chances. If you get suspended again, we probably won't unsuspend you since you're not making any attempt to fix the problem. Your account has been unsuspended.
  13. cPanel access already supports HTTPS, but we have self-signed certificates: https://stevie.heliohost.org:2083/ As for HTTPS on hosting accounts, we can't directly enable it for a few reasons and using cloudflare on everybody's account isn't really an option. We do support using cloudflare on our accounts though if you set it up manually. We were supposed to be getting cloudflare integration so you could literally just turn it on in cPanel, but it never got installed for some reason.
  14. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  15. Glad to hear it worked for you
  16. Krydos is the only one who can do this as far as I know. I haven't seen him online in quite some time now (around the 13th). We have had people wait 2 weeks or more for him to respond to topics on rare occasion, so this kind of wait is not unheard of.
  17. It takes 24 to 48 hours for the queued page to go away. Just give it time.
  18. This support request is being escalated to our root admin.
  19. This support request is being escalated to our root admin.
  20. The original poster's account exists, so it was created. @ICT6Ha: What is the username, email, and domain you tried to sign up with? Also, do you have another account?
  21. We don't support InnoDB due to data corruption from a crash last year. The SQL scripts in the installer for Drupal and the database backup you want to import will need a find and replace done on the CREATE TABLE statements to change ENGINE=InnoDB to ENGINE=MyISAM See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ for details.
  22. Change your account's main domain with this script to the domain at issue, then update the DNS at your registrar. Once the registrar updates, change your main domain back to what it was originally, then add the add-on domain.
  23. What's the database name? An admin needs to drop it for you.
  24. I don't have the ability to remove domains or files from an account. Seeng you can't log in, do you want me to reset your password so you can log in again? Or would you like me to just delete your account entirely?
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