wolstech

Change your cpanel password here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html When you change it, make sure there's is a check in the "allow MySQL password change" box. After that, log out then in again, and see if it works.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Are you able to access your website when this happens? If not, the firewall is blocking you. This usually won't clear on its own and an admin needs to unblock you. If so (even if it's an internal server error), it's possible an overeager mail client is causing you to hit the process limit. IMAP runs a process in your account when you check mail. We cap the number of processes you can have open at one time. When you exceed the cap, the process can't start and the mail check fails (same goes for other services too...websites show an internal server error because PHP can't run, etc.). The processes close themselves after a while and it starts working again. Try checking your mail less frequently.

We generally do not provide support in languages other than English, so it is unlikely you will get a response from others. I think you're asking about how to change Rosario into Spanish...you'd need to ask the developer, as we don't support that software.

Your ISP probably cached the page then. If you can, try another network connection like a cell phone data plan. If it works, its your ISP or PC. If not, we can try a few things or escalate this.

Please clear your cache, that site is working. Be aware though that your domain is blocked by 3 different antivirus programs and by Google Chrome's built-in protections. I didn't find/get malware surfing your site, but Avast, Sophos and Symantec Endpoint (Norton uses the same definitions, so that'd probably count too) all threw up warnings and blocked vejkt48.com as a malware domain. Google Chrome gives a scary red warning page when they visit. I'd go buy another domain.

I don't know for sure, but I'd bet this is not supported for security reasons. I'll move it to customer service, hopefully an admin will see it. If it doesn't see any replies by tomorrow, I'll escalate it for you.

This support request is being escalated to our root admin.

CryptPHP has been an issue for us multiple times. Krydos needs to suspend the account with the malware and get us unblocked again...

This happens all the time. Did you create the database through phpmyadmin? If so, they will do that. They also can do that if they contain innodb tables and you try to drop them. There is no fix. If you want them removed, an admin can drop them for you.

When Wordpress malware popups up, it's usually best to reinstall Wordpress to be safe (or at the very least be sure everything is updated). That file got put there somehow, and unless you fix the vulnerability that got used to infect you originally, the attacker can just reupload it. Wordpress is notorious for its security holes. Third party plugins and "free" themes from dubious websites are infamous for containing malware/backdoors. I'd recommend removing any dubious themes/plugins and making sure Wordpress itself and any reputable plugins/themes you use are up to date.

You need to install a certificate in cpanel. You can use a self signed one that you generate in cpanel, or one obtained from a certificate authority like startssl. Do note that if you use a self signed one, your visitor's browsers will display a security warning saying theres a problem with the certificate when they open your site.

You won't be able to reuse the username or domains, it'll say they're taken if you try them. Not sure on the email.

This support request is being escalated to our root admin.

That is odd. Looking at it, theres like 10 accounts created in the past 3 days that we suspended for this (most are obvious phishing attempts like " infocheckupdate.heliohost.org "). I guess it's possible we suspended yours by mistake while doing these (phishing suspensions are all manual). I'll escalate it, but krydos usually just says what we say when it comes to phishing...it can't be unsuspended. If you want, you're welcome to create a new account instead. Just let us know if you do so we can close this topic.

This support request is being escalated to our root admin.

The Postgres frontend has been broken for over a year. Use a PC program like pgadmin iii to manage your databases.

Yash guessed correctly I think. That's likely the firewall. Moved to customer service so an admin will see it.

To add to yashrs's reply, it was suspended for this reason:

This is due to Stevie's MySQL issue. See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

You don't. You'll need to find different software that works with whatever ioncube version we have, or find a different host that has a newer version. As for how you supposedly updated the loader...it's impossible. You don't have access to those files, so whatever files you did replace were not the right ones.

It doesn't matter how many email addresses/usernames/IP addresses you use, or how many websites you run. One person can only have one account. Multiple websites can be run on a single account with add-on domains. If they don't fit on a single account, you need to find another host for some of them. Which account do you want to keep? We'll let you back up the others one at a time.

This support request is being escalated to our root admin.

Same thing as last time...even if the main page is gone, can people access the subpages perhaps? Anything in the cgi-bin folder (proxies in there are a great way to get suspended for high load)? Also, if you would like me to, I can escalate this and Krydos will tell you the files causing your load. You've been unsuspended. Please try to keep the load down as people don't always get a third chance.

The uptime on Johnny is terrible, and normal... For Wordpress, I'd recommend you delete your Johnny account and try to sign up for Stevie. The registration opens every day at midnight pacific time (should be like 7 or 8am for you based on your profile location). You can see the history and current status of registrations and the servers on the monitor page: http://heliohost.grd.net.pl/monitor/