wolstech

I'm seeing the same error on my domain. Stevie.heliohost.org appears to be logging in to cpanel correctly again though, so I will bet its just a matter of time now before everything fixes itself.

That's what i found odd as well. It's possible that they stole my domain on me. If i go to their site, it says its registered already when i try to add it but it disappeared from my domain list. If they did in fact do that, im looking at a VERY large problem, as that domain is used by hundreds of PCs with software I wrote on it, and there's no way to change the domain remotely because the updater also used that domain as its source for updates. Many of those PCs I no longer have access to physically to update it. It doesn't help that i won't have a PC for 8 days starting tomorrow (vacation) and will be stuck on my iPad.

Not working for me. I'm getting Johnny's login page, and it now does seem to accept a johnny login. I can get into Stevie via raxsoft.tk:2082 though, and everything appears normal in the cpanel. Zone file looks good in the editor, domains are still showing up, etc. Also, i just flushed my DNS cache, and now even my subdomains that were working are broken. My monitoring service is emailing me hourly about raxsoft.tk not resolving, and people are emailing me left and right saying that various things are down. An NSLOOKUP for my minecraft server's subdomain gives: Nothing changed on my end. The first emails started coming around 10am this morning.

This issue has re-surfaced: http://www.helionet.org/index/topic/19188-cant-login-cpanel/ ...and appears to be more severe. stevie.heliohost.org is pointing to 65.19.143.2 instead of it's normal IP, and the cPanel login at stevie.heliohost.org:2082 doesn't seem to accept any username or password (my Stevie and Johnny accounts were rejected). Also, DNS seems to be broken. For instance, the domain raxsoft.tk won't resolve at all, but its subdomains are hit or miss. si3.raxsoft.tk works, as does raxdev.raxsoft.tk. Minecraft.raxsoft.tk does not, nor does vpn.extranet.raxsoft.tk (both of which should resolve to a non-HH IP address)

See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

They've deleted a few of my domains for the same reason. One was a survey, the other used for mail only (the website content was a plain html page explaining its use and providing a login link.) It's bogus, but they have essentially zero customer support for free users. What's funny is the irony in their actions...the parking page they replaced deleted domains with often serves malware in the form of fake flash player updates.

This support request is being escalated to our root admin.

If reliability and uptime can be sacrificed, move to Johnny. He has 5.3.23.

Does it work if you use your cpanel username and password instead? I've had issues with users I create not working remotely. Also, the name of a user you create will take the form cpusername_sqlusername.

Sounds like you're blocked by the firewall. Happens sometimes, especially if you used FTP heavily. An admin can check and unblock you if needed. Moved to customer service.

Autoit is famous for FPs...I use it myself, and have to take steps to avoid flagging of my programs. Some best practices: don't use FileInstall() or UPX, don't pack binaries inside your files (e.g. packing them in file resources as RCDATA), and build apps using 3.3.8.0 or older if you can (I and many others been having major issues with newer versions falsing)

What is your username?

Did some digging...the issue appears to be related to someone on Johnny who managed to register stevie.heliohost.org as their main domain. Admins: Check the topic on this problem in the mods board for the account name.

Looks like a DNS issue... Stevie.heliohost.org resolves to Johnny's IP address. For what it's worth, that login form does work if you enter Johnny credentials in it (http://imgur.com/ZLWEhXJ)

An admin will need to do it then if it's supported. Also, is your server just vanilla?

I just checked into this again...do you already have an account with us?

Did you try to create a CNAME for play.mecraft.fr, pointed to Minecraft05.omgserv.com? If you know the IP of the game server, you might also want to try an A record pointed to the IP (I currently use an A for mine). After changes, wait several hours, then try to connect to the game server using play.mecraft.fr:10252.

All accounts are queued for a period of time after they're created until the configuration completes. Once it's created you can log in as you've discovered, but you won't be able to see your website until the setup finishes. On Stevie, this is usually 24-48 hours, and on Johnny, 3-5 days.

Moved to customer service. I'm not sure we support SRV...if we do, an admin will have to create it for you. I can't see how such a record would be required to use a minecraft server anyway, though. You probably can use a CNAME to give the server a subdomain under your domain.

I remember seeing a topic about gmx a while back...IIRC they block our mail as spam and are a known issue. I'd suggest you don't use them or you won't be able to do things like reset your password. As for the quota...yeah, the 3am signup sucks. I'm US East Coast as well and had to do that back in 2011 when I made my account.

Yashrs pretty much answered it. Try immediately after midnight pacific time and it'll likely work. Stevie usually hits quota for the day within a few hours.

I'll assume you're on Stevie... See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ about half way down.

That account is not suspended. It looks like it's been hacked though...

Also gonna have to say PHP. Easy to learn, can be OO or procedural, not picky about things that others are (looking at you python...), and the errors it generates when you screw up are actually somewhat meaningful in most cases.

At most, apache logs (if we even have them, which I don't know, an admin would) would show the IP of who connected, which could be hundreds or thousands of entries. As for backups, that is the users responsibility. Put simply, you probably can't find out who did it, and no we don't have a backup for you. The best I can recommend is that you rebuild your site using all up to date software. Outdated software is the number one reason people get hacked.