wolstech

You can delete your account here: https://www.heliohost.org/classic/support/scripts/delete Alternately, you can simply abandon your account and it will be suspended after 30 days of inactivity. Also, we're always looking to improve our offerings. Would you mind sharing what you were looking for and why our service did not fit your needs?

It was indeed for multiple accounts. The account java1to3 has been unsuspended.

This support request is being escalated to our root admin.

You probably won't find one honestly. I couldn't when I searched...FileMaker is paid commercial software that also requires Windows Server (both are expensive), so any company offering such hosting is likely to charge you for the service. Just the FileMaker Server software is $1k, Windows Server is another $750...

Do you mean FileMaker? If so, no we don't. They are a proprietary format that requires Windows hosting.

I'm not sure why this won't unsuspend...it's showing as Active on my end and manually suspending and unsuspending it did not help... Escalating.

What link are you using to log in (Cpanel Links ending in .html will not count for inactivity tracking.)

The account niandu does not exist. Are you sure that's the username?

Ok. Please keep us updated. Also, I would not recommend Johnny for vbulletin. Johnny is extremely slow compared to Ricky or tommy and your software may not work correctly. Johnny is also down quite a bit...

Marking solved since the account in question has been deleted.

We have a lot of blocked IPs from Nigeria due to attempted brute-forces. We need to know which one exactly in order to unblock it. Also, what server are you on?

@bdistler: That was actually my question...most of the vB installs we see here are pirated (which violates our TOS and usually results in suspension for copyright infringement), though this one I wonder about...the copyright info isn't missing like on most cracked ones though, so it's possible it's legit. @acrocomu: Can you provide a proof of license for the software?

What domain are you trying to validate? The location of your folder should be fine for dipsyo.heliohost.org (Johnny is very slow, so it's possible that he is actually just timing out...) For digitalmarketinghelp.live, your software kept redirecting me, which means you will need to rename your .htaccess file to disable it, verify the domain, and rename it back afterwards. If it redirects me, it will redirect ZeroSSL and keep it from accessing the challenge file. If you want, you can also move to Tommy or Ricky instead and SSL will be automatically provided for you. No messing with pesky challenge files, no renewing every 90 days. The server does all of it for you and it just works (provided you don't block the domain validation with .htaccess...)

What is your account's username? Also, what is your public IP address so we can check if you're blocked?

If you're seeing ~0.2 (0.04 x5), then the speeds are normal for Ricky. Tommy is a little faster than Ricky but not by much. Tommy's average is 0.15, and minimum time was 0.07. Below are the numbers from two benchmarks that were run this morning (Ricky and Tommy servers). The numbers shown are about normal for their respective servers, Each server is hosting over a thousand accounts, so the speeds aren't quite as fast as a commercial host that has more hardware and puts only a few hundred on a server. If you need faster performance, you could try moving to Tommy, but ultimately you may need to find a paid hosting company if you really need the speeds you used to have. Ricky Benchmark: Average number of seconds to run all queries: 0.271 seconds Minimum number of seconds to run all queries: 0.182 seconds Maximum number of seconds to run all queries: 0.375 seconds Number of clients running queries: 50 Tommy Benchmark: Average number of seconds to run all queries: 0.150 seconds Minimum number of seconds to run all queries: 0.073 seconds Maximum number of seconds to run all queries: 0.291 seconds Number of clients running queries: 50

This support request is being escalated to our root admin.

Glad to see its working for you Let us know if you need anything else.

You're blocked for too many failed IMAP logins. You probably have a phone or something trying to check your old account's email... Unblocked.

I imported using PMA as well as workbench earlier...I wonder if it was a network issue honestly (the internet here is slow on occasion). The file from earlier is software.sql in the home folder (it's only a few queries, but a large amount of data). I've also uploaded rpc_ueip_aggregates.sql, which has 17000+ rows, but is much smaller, if you want to try it (I did not test this one myself).

Tommy's response time is a bit slower than Ricky (0.6s vs. 0.2s), but sites shouldn't be unusable. WordPress is also infamous for terrible performance (and security) though, and we recommend not using WordPress due to security issues anyway. I would try out some other software first. If that doesn't help, I can have Krydos look into the response times further.

That error doesn't tell us anything other than that ZeroSSL couldn't find the challenge file in the .well-known folder on your account. What is your account's username?

Escalating.

We can't understand what you're trying to accomplish, so we can't really help you. We do not support or offer VPS services. If you need something like DDoS protection, CloudFlare is the only one we officially support (please use the plugin in cPanel). Since you also mention IPs and DNS, I will provide the following information in case it's what you're looking for: The IP addresses of our servers are below. Please be aware that the above IPs cannot be used to directly access a website (you need to use DNS, and the domain has to be associated with an account in order for our server to return a website). Tommy: 65.19.143.6 Johnny: 64.62.211.131 Ricky: 64.62.211.134 If you want to change your DNS records to point a domain/subdomain to an external server, this can be accomplished in cPanel under the Advanced DNS Zone Editor.

I've posted this over in the escalations forum so the root admins will take a look at it for you: http://www.helionet.org/index/topic/28437-ricky-mysql/ You can follow that topic for more information. Also, if you wish, you can log onto our forum and post additional information in that topic too.

Krydos, When you get a chance can you look at the performance of Ricky's MySQL? There's an email user asking about it being really slow...I thought it had to do with the 6000 connections from yesterday, but she says it's still slow: http://www.helionet.org/index/topic/28421-hh-13010-slow-database/ I was sort of able to replicate the issue (a 6MB test import took me 3-4 minutes...I've done these in <1 before...). Load was 6.30 at the time, so doesn't appear to be that.