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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. It is because your account can only have one main domain at a time. The ways of adding additional domains all require the nameservers be set first in order to add the domain. I suppose if you really wanted though, you could change the nameservers, add the domains, then change back to whatever you were using and add A records.
  2. Set your domain as your main domain using this script, then add an A record to the server's shared IP address (normally 216.218.192.170 for Stevie, 64.62.211.131 for Johnny). Note though that if you need more than one domain on your account, we require you to use our nameservers.
  3. The system associated your domain with Johnny even though the account is on Stevie. I changed your main domain and then changed it back again, which forces the system to delete its DNS records for that domain, then recreate them. It created them correctly this time around.
  4. What shared IP do you see in cPanel when you log in through the form on the bottom of heliohost.org? This is what I see about your account: http://imgur.com/ewdei6X Something weird is going on with your main domain though.
  5. That IP address is Johnny's shared IP, so it saying Johnny is normal. Your account will be on 216.218.192.170, which is Stevie's shared IP. Your account is on Stevie according to the database, and your DNS is set correctly. There doesn't appear to be anything that'd indicate you're on Johnny.
  6. During a domain change a queued page is normal, but a suspended page definitely isn't. I'm not sure what's going on with this...it's showing as active. An admin or another mod might know more. Moved to customer service.
  7. Set your main domain to your .com.br domain, then set an A record with the shared IP address (which can be found on the left side in cPanel) at your registrar.
  8. I see one called scpbl and one called scpbl1, registered from very similar IP addresses. The scpbl1 account's main domain is scpbl.us (which isn't hosted here based in the error shown).
  9. Php ignores the html, but apache does not. Think of it like this: 1. User requests page 2. Apache finds the file requested 3. Apache feeds that file to php. 4. Php runs all php code in the file and replaces it (in memory, the file isn't actually modified) with whatever that code outputs. 5. Processed file is given back to apache (data now contains all HTML, since the php was run). 6. Apache sends to user.
  10. The java needs to be requested separately in the java forum (beware there is a several month wait). ASP.NET is already working, but the software you're running is broken. Did you try following the directions on that error screen to turn off the friendly error (so you can see more about why the thing crashed). The most common cause for asp.net errors is using software targeted for .net 4. We only support 3.5. Also, you have 2 accounts but are only allowed one. Which one do you want to keep?
  11. Both servers are showing as up for me, and both are also working as of this post. Stevie's MySQL does occasionally crash though, and does show "failed" when it dies. It comes back in a few minutes though. If its still showing as down for you in cpanel, try seeing if it works.
  12. Did you create the script on windows by chance? Our python won't work with scripts containing windows line endings. Someone else on he had this exact issue recently, and the symptom is just a 500 error.
  13. Php uses brackets around block statements, in fact, the entire block can be one line if you prefer, since every line ends with a semicolon. <?php if (1==1) { echo "This is always run"; echo "and this is too!"; } ?> Is a perfectly valid block if statement. Php can care less about line endings, line breaks, white space, or anything else as long as the syntax is correct.
  14. Our servers are Linux. Python likely didn't like the line endings and died processing it, causing apache to kick out a 500 when python didn't return valid data. Of course, it'd work just fine on windows... Python I've found to be very picky about details that don't matter to most others. Its pickiness is why I use php for web development.
  15. Only the code between <?php and ?> tags is processed as php code. Everything else in the file is ignored by php and treated as if it were not in a .php file.
  16. It was unsuspended for malware then resuspended for inactivity. Try it now.
  17. Did you put a .php extension on the file? Files that end in .html won't be processed for PHP code. The script itself is fine.
  18. That subdomain is working fine. I see: http://imgur.com/WFtrBg7 Please clear your cache.
  19. Easiest fix is to move to stevie. We don't have PDO for Postgres on Johnny from what I can see on phpinfo()
  20. The domain isn't pointed to us. I see a parking page for Godaddy. You need to log into godaddy's website and set the domain's name servers to ns1.heliohost.org and ns2.heliohost.org.
  21. Use mysqli_get_result(), not mysqli_stmt_get_result(). We do not use the mysqlnd version of the mysqli API. It's an extra module we don't have in our PHP 5.3.x build, and is only standard on servers running PHP 5.4 or newer. Also, we have no estimate on when we will upgrade PHP (it's been asked numerous times).
  22. Cpanel probably already works. As for your website, just visit it every so often. That queued page will go away when it's ready (you may need to clear your cache to see it though).
  23. You just registered yesterday, so you just need to keep waiting. As that message says, it takes 4-7 days for the account to start working. If it is not working after 7 days, let us know. Also, the recommended way to access cpanel is using the form on the bottom of heliohost.org. Alternately, you can access coanel by going to http://bucqs.com:2082 or http://johnny.heliohost.org:2082 instead. Edit: Byron beat me to it.
  24. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  25. Good catch hussam...it's got the signs of being pirated: no license info showing, link to ips missing, etc. ...suspended for copyright infringement. If its legal, that account owner is welcome to provide proof he bought a license and we can unsuspend it.
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