wolstech

This account has something wrong with it. It's showing as active on my end, but is clearly suspended when visited. Escalating.

No to both. You need to use either https://heliohost.org/ or https://tommy.heliohost.org:2083/ to log in. FTP, mail, webdisk, and any other links to cPanel pages (especially those ending in .html) do not count for activity.

Please fix it quickly. If you get suspended again, I'll escalate so Krydos can identify the file causing the problem for you

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Googling what that was makes me believe we don't support solr (it appears to be an entire system of its own)... This is a question for Krydos.

You're suspended for having 2 accounts. You're only allowed one. The account praveenk has been unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

I've added a 2 to your forum account name so acrocomu will work for a new account. Let me know once it's created and I'll rename it back.

You can delete your account here: https://www.heliohost.org/classic/support/scripts/delete Alternately, you can simply abandon your account and it will be suspended after 30 days of inactivity. Also, we're always looking to improve our offerings. Would you mind sharing what you were looking for and why our service did not fit your needs?

It was indeed for multiple accounts. The account java1to3 has been unsuspended.

This support request is being escalated to our root admin.

You probably won't find one honestly. I couldn't when I searched...FileMaker is paid commercial software that also requires Windows Server (both are expensive), so any company offering such hosting is likely to charge you for the service. Just the FileMaker Server software is $1k, Windows Server is another $750...

Do you mean FileMaker? If so, no we don't. They are a proprietary format that requires Windows hosting.

I'm not sure why this won't unsuspend...it's showing as Active on my end and manually suspending and unsuspending it did not help... Escalating.

What link are you using to log in (Cpanel Links ending in .html will not count for inactivity tracking.)

The account niandu does not exist. Are you sure that's the username?

Ok. Please keep us updated. Also, I would not recommend Johnny for vbulletin. Johnny is extremely slow compared to Ricky or tommy and your software may not work correctly. Johnny is also down quite a bit...

Marking solved since the account in question has been deleted.

We have a lot of blocked IPs from Nigeria due to attempted brute-forces. We need to know which one exactly in order to unblock it. Also, what server are you on?

@bdistler: That was actually my question...most of the vB installs we see here are pirated (which violates our TOS and usually results in suspension for copyright infringement), though this one I wonder about...the copyright info isn't missing like on most cracked ones though, so it's possible it's legit. @acrocomu: Can you provide a proof of license for the software?

What domain are you trying to validate? The location of your folder should be fine for dipsyo.heliohost.org (Johnny is very slow, so it's possible that he is actually just timing out...) For digitalmarketinghelp.live, your software kept redirecting me, which means you will need to rename your .htaccess file to disable it, verify the domain, and rename it back afterwards. If it redirects me, it will redirect ZeroSSL and keep it from accessing the challenge file. If you want, you can also move to Tommy or Ricky instead and SSL will be automatically provided for you. No messing with pesky challenge files, no renewing every 90 days. The server does all of it for you and it just works (provided you don't block the domain validation with .htaccess...)

What is your account's username? Also, what is your public IP address so we can check if you're blocked?

If you're seeing ~0.2 (0.04 x5), then the speeds are normal for Ricky. Tommy is a little faster than Ricky but not by much. Tommy's average is 0.15, and minimum time was 0.07. Below are the numbers from two benchmarks that were run this morning (Ricky and Tommy servers). The numbers shown are about normal for their respective servers, Each server is hosting over a thousand accounts, so the speeds aren't quite as fast as a commercial host that has more hardware and puts only a few hundred on a server. If you need faster performance, you could try moving to Tommy, but ultimately you may need to find a paid hosting company if you really need the speeds you used to have. Ricky Benchmark: Average number of seconds to run all queries: 0.271 seconds Minimum number of seconds to run all queries: 0.182 seconds Maximum number of seconds to run all queries: 0.375 seconds Number of clients running queries: 50 Tommy Benchmark: Average number of seconds to run all queries: 0.150 seconds Minimum number of seconds to run all queries: 0.073 seconds Maximum number of seconds to run all queries: 0.291 seconds Number of clients running queries: 50

This support request is being escalated to our root admin.

Glad to see its working for you Let us know if you need anything else.