wolstech

The only suspension we send an email for is inactivity. For all other reasons, your site will simply show a suspended page. You can ask on the forums or by email what the reason is for your suspension. Many suspensions can be unsuspended if you ask and are willing/able to fix the issue. As for reasons for suspension, there's tons of them. Using too many resources (software too heavy for server, broken or abused software, etc.) and sending too many emails (limit's 50/day unless you request and are approved for more) are the most common reasons. Some other examples include (but are not limited to) having multiple accounts, malware infection, copyright infringement, hosting porn, or receiving an abuse or spam report for your account. There are a few that cannot be unsuspended. These are typically illegal things such as phishing, running a botnet, or fraud, and are rare unless you get hacked or have malware that grants a criminal access (e.g. a backdoor).

Finland is Helsinki timezone from what I can tell...should be UTC+3, which means registrations for Tommy should open at 3AM for you. If you don't want to stay up, you can donate instead and get an invite that works whenever you want: https://heliohost.org/donate/ (Invite takes up to 24 hours to arrive and will be sent to your Paypal/Skrill email address, in addition, the email address cannot already have a hosting account associated with it).

ASP.NET isn't enabled by default for accounts on Tommy. It has to be requested. This post can serve as the request. Escalating to have this enabled.

It was blocked for too many failed cPanel logins. Unblocked.

Yes, though you need to provide your own certificates on Johnny. Tommy on the other hand offers automatic SS, which means he generates, installs, and renews your certificates for you. I highly recommend Tommy if you're considering using SSL.

Try your main domain now. As for the addon domain, I don't have the ability to modify them. Try removing it, waiting 10 minutes, then re-adding it to force the records to recreate.

This happens when your browser doesn't save cookies or when you use a bad link. It can also sometimes be an IP address changing too often. Please try logging in using this link: https://johnny.heliohost.org:2083/ If it still doesn't work, please try another browser or computer.

The white doesn't mean they're down. It means there's no data available. Usually that happens when the monitor is broken or down for maintenance. We don't own or operate that monitor (by design), so we don't have the ability to fix it. It's owned by Piotr, so he'll fix it when he sees it.

That account is archived. Escalating so it can be restored.

You do it in the page where you create the database, not the remote MySQL page. Create a user, then assign to database and grant all permissions when prompted. Also, we don't allow automatic creation of databases (well, easily...you'd have to write a script to automate the cPanel UI...), so if your software needs to create entire databases (e.g. CREATE DATABASE statements), it will not work properly.

That's generally the error you get when the remote MySQL tab is set up wrong, or when the user isn't assigned to the database in the MySQL databases section. Did you remember to assign the user to the database, and did your IP address change? For testing, add a % sign to allow from all in remote MySQL, verify you've assigned the database user to the database and granted it permissions in the MySQL databases page, then see if it works.

That feature is currently unavailable due to an issue with our payment processor. Please donate using PayPal or skrill for the time being.

Did you try using johnny.heliohost.org as the hostname?

This support request is being escalated to our root admin.

The forum email address can be changed by you, and the email for your hosting account can be changed in cPanel (it's at the bottom under Contact Info). I can change the forum username for you if you wish. You cannot change the username of a hosting account without deleting the account and recreating it (the domain can be changed, just not the cPanel username).

Thank you for your donation. Invites are only automatic if you donate through the form on https://heliohost.org/donate/ Krydos has to send invites for Paypal and Skrill donations manually, so they can take a few hours. Can you post the transaction ID number so we can check if it's been sent?

Blocked for too many failed cPanel logins. Unblocked.

It's actually been existence for less than 24 hours since you created it when the server wasn't processing new accounts (the server didn't actually create that until late yesterday sometime). An Apache restart is showing as in progress right now, which is what you're waiting for to get this working. If it doesn't work once that finishes, I'll escalate.

The server Stevie crashed 6 months ago. That account has been gone since early January. There's no way it was within 48 hours of our notice unless the notice was erroneous. If you need the contents, your can try retrieving a backup of it from http://heliohost.org/backup/, but be aware that not all accounts are available. If you receive a not found error, a broken link, or an empty archive, it means the account could not be backed up. When requesting the backup, your need to use the same email address that was used on that account to request it.

There is no account with that email address, so it appears to be gone.

Unblocked. Please try it now.

Domains on Johnny accounts take up to 24 hours to start working.

Unblocked and moved to customer service.

Not sure if a typo or not, but if you actually meant server IP, it won't work. You need to use your domain name to see your site. We don't support direct IP address access because we're a shared host. The host name (your domain, which is included in HTTP headers in the Host field) is what tells Apache what account's content to serve. The IP address of the server is not a valid domain, so it will always show queued.

Apache is down on Johnny: http://heliohost.grd.net.pl/monitor/ cPanel and FTP should be working fine, however your actual website will be inaccessible until this is corrected. Escalating.