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Everything posted by wolstech
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This is exactly the cause of that error. Too many failed logins to such a folder will block you.
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If you put the file somewhere inside public_html and provide the URL to it, we can set that up for you externally. Please let us know what the URL to the file is.
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[Hh#45747] Release The Mysql Port For Remote Connection.
wolstech replied to HelioHost's topic in Email Support
24 hours before the website works. Once working, it will work forever as long as you log into cpanel once every 30 days. -
[Hh#45747] Release The Mysql Port For Remote Connection.
wolstech replied to HelioHost's topic in Email Support
You can enable this yourself in cpanel in the Remote MySQL section. The port number once enabled is 3306. -
I'll assume you're on Johnny. This is a known issue. The mbstring extension is missing from the latest Apache/PHP build and is therefore not supported on Johnny at this time. There is no estimate as to when this will be fixed as the repair will cause significant instability, new account delays, and some downtime while it is being implemented. Please move to Tommy if you need this functionality in the meantime.
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[Solved] Close The Connections For Luigi123_Sb
wolstech replied to Luigi123's topic in Escalated Requests
He added it for you. It's external, so you won't see it in cpanel. You don't need to do anything. -
Basic Python Script - 500 Internal Server Erorr
wolstech replied to ktulxx's topic in Website Management and Coding
#!usr/bin/python3.6 You forgot the leading /...that should be: #!/usr/bin/python3.6 -
It was for too many failed cPanel logins. Unblocked.
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You should use ns1.heliohost.org and ns2.heliohost.org for nameservers. You can use these whether it's for a main domain, adding domains, and parked domains.
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That was blocked for too many failed FTP logins. Unblocked.
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The IP you posted from is not blocked. What is the IP address that needs to be unblocked?
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[Solved] Suspended/ Blocked Tveitlan
wolstech replied to tveitlan's topic in Suspended and Queued Accounts
Unblocked. Your IP was blocked for too many failed pop3 logins. Did you just recently change a mail password and forget to update It in a mail app? -
It caused high load again. I'll escalate this so we can find out what's causing your load since every time you cause high load, you slow down everybody else on your server. I'd rather not unsuspend this until we know how to fix it.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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[Solved] My Ip Is Block Due To Wrong Sftp Passwords
wolstech replied to orange3's topic in Customer Service
Unblocked. -
Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.
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That account is permanently suspended for phishing. Please create a new account.
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This support request is being escalated to our root admin.
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This happens sometimes. It's due to Johnny timing out during the add process and leaving a half-added domain. Escalating so the domain can be removed from the system.
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Also unblocked. In the future, please create your own topic.
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[Solved] Close The Connections For Luigi123_Sb
wolstech replied to Luigi123's topic in Escalated Requests
Yes. Whatever the password is for that user in cpanel, should also be in that variable at the top of the script. They have to match. -
The way Google implements it is by device, not by IP Address. It wouldn't be every time your IP changes. The email would be sent when there was a login for the first time on a specific computer/phone/tablet. The Google method works using cookies and a device fingerprint if I remember right. The bad news is that we can't actually implement much of anything since it's up to cPanel to add such features. I don't even know if we can turn off the IP check anymore (Krydos would be the one to know, Google suggests the ability to disable this was removed in 11.38).
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Can you try a regular browser like Chrome or Firefox? Also, Site Publisher has been known to give some people issues (I've never had luck with it myself). Perhaps consider just installing different software. Softaculous has a lot of choices for website content management systems that can be installed quickly.
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Java and javascript are not the same thing, so no, installing Java will not fix that. If cPanel is producing that error, something might be broken. When you're in cPanel, what URL is giving you that message? Also, what browser are you using?
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Actually, many ISPs have dynamic IPs that change as frequently as every few minutes. It's especially common on cell phone data plans and dial-up connections. The only solution is to use a proxy or a VPN. I personally think the IP restriction is overkill and should be turned off since it causes a bunch of users issues, but that's my opinion. It's meant to prevent session hijacking, but I feel as if session hijacks are rather uncommon nowadays, especially when malware and Phishing are prevalent and effective solutions for attackers that are easily accomplished in bulk (users self-infect with malware through means such as fake WordPress themes, and bots have all but automated phishing campaigns).
