wolstech

Unsuspended. Please make sure you do not run that downloader script here again. If you get suspended for high load again, you will not be unsuspended again.

You'll need to create a Paypal or Skrill account and add the card to it, then donate with that, but yes you can. We used to allow direct card donations, but we had to temporarily discontinue it due to an issue with one of our service providers. We're working to bring this feature back, but as of now, we have no time frame for its return.

Actually, at this time, you must use PayPal or Skrill to donate. We've temporarily discontinued the direct card acceptance due to an issue with one of our service providers. We're working to bring this feature back, but as of now, we have no time frame for its return.

Suspended.

This support request is being escalated to our root admin.

Phishing accounts cannot be deleted.

Unblocked.

You can change the main domain by using http://www.heliohost.org/classic/support/scripts/domain Moved to customer service.

Unblocked. In the future, we recommend you use https://heliohost.org/login/ so you won't get blocked.

Unblocked. In the future, we recommend you use https://heliohost.org/login/ so you won't get blocked.

Unblocked. Also, if you use https://heliohost.org/login/ to log in, you won't get blocked for this.

Put simply, you can't. If your software needs more than the limit we allow (I believe 4), you'll need to rewrite your code or find different software. There is no reason that software should ever need more than 4 open connections at one time anyway. When people hit this limit, it's usually due to poorly written code that isn't closing its connections when it's done with them.

The username for that account is gustray. You can reset the password here: https://johnny.heliohost.org:2083/resetpass?start=1 The password reset email will be sent to the address on file for that account when you use the reset form.

I see a single account with that username and a kaleb.heliohost.org domain. The domain is working properly. If that domain doesn't work for you, you're probably seeing a stale cache. Clear your browser cache, and if you're on Windows, you can open a command prompt and run: ipconfig /flushdns to empty the DNS cache as well. The renewal script does still exist, it just moved. It's at https://heliohost.org/renew/ now. If you found a link to the old one (the old /home/support/scripts/renew link), let us know where so we can update the link. We love bug reports since they help us improve. cPanel did get a new UI, which is probably what you're describing. The old appearance was called "x3" and was obsolete a few years ago. The new modern style is called "paper lantern" and has received good reviews from our users (in fact, so much so that we had users asking for it before we officially supported it!). In the past year or so we've also introduced a few new things. Some of the highlights include the introduction of the Tommy server, updates to all of our software, Flask support, free SSL (a result of the upgrades, which enabled us to support a technology called SNI that allows for this), and AutoSSL, which gives you (and auto-renews) a free Comodo SSL certificate automatically (Johnny users need to set up Lets Encrypt manually if they want SSL). If you have any questions, feel free to let us know. You can send us an email as you've done here, or you can join us on the forums over at https://helionet.org/ We're here if you need us and glad to help. Welcome to HelioHost!

It sounds like what you need is a VPS. We don't offer that. Python can be a pain to work in without a shell, though plenty of others do it. Python 3.6 is very commonly used here. The trick is writing your code to work with files within your home directory, and not using packages that need root access. You won't be able to use that steem package for example, unless you can change its paths to save in your home folder. And no, you can't install packages yourself since they're a server-wide change. A root admin has to do it. You can't see the folder where they end up. You're welcome to ask for packages if you need them though.

WHM is for root admins only. It cannot be used by users. If you're looking for your cpanel, please use https://heliohost.org/login/

Krydos might be able to do that, I'm not sure. As for the certificate itself, what's the reason you're adamant on using an LE cert over the just-as-functional Comodo one? Most of our users had been begging us for something automatic because they didn't like dealing with renewing them.

Tommy accounts activate within minutes. Johnny accounts may take up to 24 hours to be fully functional. Cpanel usually works much sooner than your website will.

I don't believe our server recognizes .cshtml as an asp.net extension. They need to be .aspx (though it may be possible to register a custom handler for that extension and get them to work). Our root admin Krydos would know more on this. Also, did you request the asp.net support? Asp.net needs to be requested before it will work on tommy accounts.

WHM is for the root admins only. It cannot be accessed by regular users.

It's either tommy.heliohost.org or johnny.heliohost.org depending on which server you use.

The signup resets at midnight UTC every night and fills quickly. Alternately, you can donate $1 or more and receive an invite that lets you sign up even when it's full.

Did you add it to cpanel? Domains will always show queued if they aren't attached to an account. Use an Alias if it should match your main domain (the one you gave when you signed up for an account), or an add on domain if it should show different content.

We do not support let's encrypt directly (only manual installations), though if you're on Tommy, we offer free certificates from Comodo with every domain. They're functionally the same, they're just not from LE. Every domain on Tommy that doesn't have a valid certificate from elsewhere gets one within 24 hours, and it auto renews as it nears expiration. Johnny doesn't offer any form of automatic SSL certificate issuance due to number of domains and server load.

This support request is being escalated to our root admin.