wolstech

That account cannot be unsuspended.

Stevie will likely eventually get the updates Johnny received earlier this year, however there is no set time for their installation. It'll happen when krydos is happy with Johnny's performance with these updates and has time to configure them.

You can't. If you don't want to use unencrypted connections, you're welcome to use only the secure variants. However, there is no way to disable the insecure versions and force the use of the secure forms of these connections.

We block non-standard ports intentionally. This behavior is normal.

You're welcome

Those domain name directories are created when you add a parked or addon domain. If you had it set up that way and then decided to use it as the main domain instead, removing the addin/parked domain doesn't delete the folder. I found your account, and since monnef.tk is your main domain, public_html folder will be the right place for your files.

If you're in Stevie, this is highly abnormal. Did you try placing the files in public_html instead? If monnef.tk is your accounts main domain, the files need to go directly in public_html. Also, what is your username and main domain? Slow loading of accounts is normal if you are on Johnny. In fact, Johnny is down frequently from being overloaded, so I personally would not host a production website on that server. The forum server shares hardware with johnny, which is the reason the forum is down so much. Johnny is intended as our experimental server, so he breaks and goes down a lot in exchange for more features and newer software. If you need stability and uptime, we recommend Stevie.

This support request is being escalated to our root admin.

We removed RoundCube from Stevie when MySQL was broken. Horde was also removed at the same time. Neither of them worked correctly due to dependencies on the damaged database server. I'm not sure if there are any plans to restore them now that the MySQL damage is fixed. I'm going to move this to customer service so an admin is more likely to see it.

Suspended.

Try a different email address. If it still won't work, Byron needs to fix something before you can register the second account.

It can take time since we only have 1 admin who can do it. I've once seen escalated requests take 2 weeks, though that particular instance was excessive. Please be patient until krydos gets to you.

That website is not suspended. Please clear your cache.

There are no plans to do this at this time. Johnny was just upgraded a few months ago to a much-newer-but-still-outdated version and Stevie will eventually receive the same version.

Nyten is right on the numerical limit. The other thing to consider though is who is receiving the emails. If somebody (or something like an ISP) flags an mail of yours and we get an abuse report from them, you will get suspended for spam.

There are no plans to get 5.6 in the near future for compatibility reasons. We have 1000s of accounts with software that would break if we upgraded due to the deprecated functions like mysql. Our next upgrade should be Stevie to 5.4. Johnny was upgraded to 5.4 a few months ago. You will need to recode your software to remove any use of the features added in 5.5 and 5.6.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

That account is suspended for phishing.

Your account was suspended for the following reason: Malware. 1 file(s). Trojan.Perlscript FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account has been unsuspended. Let us know if you need help with it or if you want to know your current load. Krydos can provide that information if you want to see if your fix worked.

This might be to do with the recent database server repairs. I'll escalate it for you.

Based on the above, you are the heaviest user on Stevie by a significant amount. This amount of load causes a rather large impact in the other thousand plus users on Stevie. Are you ready to fix the cause of this? I'll unsuspend you when you say you are ready. If you get suspended again for load, you will likely not be unsuspended a third time. If you need help to locate the source of the load, let us know. Krydos can tell you what file caused it.

Do you have another account?

That domain is working. Did you clear your cache as Byron instructed?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.