wolstech

That's the current wait time. We don't allow people to skip the queue to get Java, even if they've had it before and lost it. If you do not wish to wait, you'll need to move to Tommy where the wait time is typically only a few days (if not hours).

Title says it all. Apache is down on Johnny (and has been for the past several hours based on the monitor). Can you take a look at this?

1. Yes. 2. No, but if you're on Tommy, it will install itself on its own, so you'e getting it anyway. You don't need to do anything. 3. No we don't support Oracle, but MySQL is the closet you'll get to it (in fact, it's made by the same company). You can create your databases now, no need to wait for Java. 4. You'll probably want mysql, which is the more common of the two in your list (the other being postgres). Remote MySQL is just a way to grant outside PCs (other than the hosting server) access to your mysql databases. PhpMyAdmin is a web-based GUI editor for mysql databases.

issue I have with that page is - it will not interface with LastPass I've noticed it will not interface with many third party programs. Chrome's own "Remember Password" works fine, but for me takes several seconds to realize it can be filled in (most sites already have the data populated by the time they're done loading).I always use the regular cP login myself. We just recommend that because for 99% of people, it works just fine. You and I are part of that 1% that needs the regular form.

That account is not suspended. However, Johnny Apache is currently down, which is why that website doesn't work.

Unblocked. It was for too many failed cPanel logins. Also, for most users, we recommend https://heliohost.org/login/ since it won't block you.

Use the non-secure version of the website: http://heliohost.org/classic/support/scripts/domain/ The classic site does not support HTTPS.

Suspended. Thank you for reporting this.

What is your account's username?

Unblocked.

The whole point of a test server is to not do this. Doing so (and failing) is a terrible practice, especially since it's not an easily reversed upgrade. As to whether this can be done, escalating.

Whatever it is, it's causing you to use too many resources and cannot be run here. I've given you two chances to remove this script, so now I'l have the root admin delete it for you. If you reinstall it after it is removed and get suspended again, you will be permanently suspended. Escalating. @Krydos: Please delete the offending script. He's failed to do so after two chances.

Whatever script you are running is too heavy for our servers. Please remove the script immediately (based on your domain, you probably have a downloader script of some form...they are well known for getting people suspended). If you do not correct this quickly, you will be permanently suspended. Unsuspended again.

@Krydos / @Byron: His hosting username is segfault matching his forum account. Escalating.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

That account failed to create because you didn't specify a proper domain name. You need to specify either a full domain name including the TLD (e.g. domain.com), or you need to specify one of our subdomains (e.g. something.heliohost.org). Please check your mail for a new invite to try again.

First, do not send passwords by email. We'll never need or ask for it, and its a security risk because emails are not encrypted. In addition, our support email posts publicly on our forum, so your password ended up posted on a public website. I've edited it out, but I highly recommend you change your password. As for your issue, unblocked. Also, for 99% of users, we recommend https://heliohost.org/login/ instead of the cPanel login form. You won't get blocked that way.

Are you aware you can sign up for Tommy at midnight UTC? No donation required, but the spots fill quickly every day. If you can't do that and can't donate, then yes, you'll need to wait for Java. The 10 months is a worst case scenario too, so it's likely you'll get it sooner.

Unblocked. Also, for 99% of users, we recommend https://heliohost.org/login/ instead, since it won't block you like the cPanel login form will.

You already have a topic open here: https://www.helionet.org/index/topic/29172-my-account-has-been-flagged-as-inactive/

It's archived. Escalating to have it restored.

We recommend moving to Tommy if this is the case. The wait for Java over there is much shorter (days, if not hours). We are unable to move people to the front of the Java queue on Johnny as it is unfair to other users who have to wait. As for not needing anything else...many who use Java don't use any of the other services on their server (except maybe the mysql server).

Unblocked. The IP address is required for IP bans, the username is not. Out system doesn't associate the banned IP with an account when it gets banned, so we need the actual IP that's blocked in order to know which one of the hundreds on the list we need to unblock. For what it's worth, it was blocked for too many failed cPanel logins. For nearly all users, we recommend https://heliohost.org/login/ instead of the direct login since it won't get you blocked.

You can just use the change domain script again to set it back to something.heliohost.org It takes up to 24 hours if you're on Johnny. If on Tommy, it should work within minutes.

Just let us know if this happens again in 90 days. The autossl didn't renew your certificates properly like it should have.