wolstech

Was the certificate expired? If so, autossl probably replaced it with one that's not (which is the cpanel / comodo one). Autossl should not replace valid certificates it didn't issue. If it did, it might have been related to our testing of LE as an autossl provider (limit was too low, but we tried it because the comodo one was hitting what appeared to be an undocumented rate limit as people's certs expired) Comodo Autossl ones issue on their own within 24 hours when you add domains or when a preexisting domain does not have/no longer has a valid certificate, and auto-renew as they approach expiration. The Comodo certs are validly signed and won't trigger security warnings, so they're just as functional as an LE cert to an end user. You're more than welcome to replace the Comodo cert with an LE cert if you wish.

Gone.

This happened to someone else yesterday too. Inactivity pages have been popping up on accounts that aren't inactive Escalating so it can be fixed.

Unblocked.

cP itself does not support it. It can run alongside on the same server, but I don't think it integrates into the panel itself. Since we don't provide SSH access...it might be useless without some way of users start/stop/controlling it. I know one of our root admins said he'd look into it at one point, but there's been little demand for it so it's probably buried on the to-do list. You're only the second or third one in a year I've seen ask for it. Also, our servers are not standard in terms of cPanel...we're pushing them well beyond what cPanel ever designed (they say 300-400 accounts/server...we have ~1500 on Tommy, and over 10000 on Johnny). In fact, we've actually been recognized by cPanel's own staff for being one of their most extreme use cases. We have tons and tons of custom management and abuse-control scripts, etc. that need to play nice with/properly monitor anything we add, so making new features work can take some effort. Our root admins do read the support email forum, so they'll see this, but if you wish, it would also be appreciated if you also specifically request node by posting on the customer service forum: https://www.helionet.org/index/forum/45-customer-service/ (a hosting account is not required, you can sign up on the forums only).

We're a shared host, which means thousands of people get a user account on one server. We do not allow root access because it's a single install of linux that is used by all users on the server. Root access would give you access to everyone else's stuff and let you make global changes that break other people's sites. SSH is not permitted either. We do not support node.js at this time (cPanel incompatibility). A dedicated IP is available for our services, but costs $12/year.

I'm assuming its http://meraj.gq/ since that's the account linked to your forum profile. We don't put ads on our users pages, and I don't see any ads on that site, so it might be malware on your PC or something. Also, for what it's worth, Facebook Like bots are one of the top ways people end up suspended for high load and phishing. I recommend you not run that here.

He'll need to install those most likely. As for sockets, they do, but be aware outbound connections can only be made on standard ports (21,25,80,443,etc.). We block all the others unless you specifically request them and can justify their need (we generally recommend you reconfigure your target server to use a common port instead). Inbound connections on custom ports are not permitted at all. Escalating.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Try logging in here: https://johnny.heliohost.org:2083/ If that doesn't work, try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1 The login form on heliohost.org is prone to failing for Johnny users during periods of high load (the website times out trying to validate your credentials against Johnny). While we normally recommend that to log in, Johnny users sometimes have a better experience using the cPanel form directly.

Not sure what's wrong with this one. It's not suspended or inactive, but is showing an inactive page. Escalating.

That's not what I'm seeing. I see CloudFlare at the moment, it was ours earlier. He's gonna have to change it back either way though in order to try adding it again once Krydos clears it out.

@bdistler: He's on Johnny, the add probably timed out and left a half-added domain. Very common due to the load. He wouldn't have even gotten a partial add if he had a name server issue. As for this issue, escalating so Krydos can fix the domain (account is shedo on Johnny).

Escalating so this can be deployed. Krydos is the person who does this.

1. War files have to be deployed by a root admin, and while I'm not sure, I think they can only be deployed on your main domain (the domain that points to public_html). The file needs to go in your home folder (the folder that your public_html folder is inside of) and the name is case sensitive. Please be aware when deployed, it will be in a subfolder with your username and _ prepended. InterestWar.jar would become yourdomain.tld/divyans_InterestWar/ online. 2. You have to ask for a re-deploy. You can't see the deployed files. 3. No limit. 4. Yes. When you request redeploy, the first one is removed and replaced with it.

Unblocked.

The root admin will post here when he unarchives it.

Escalating to have it unarchived. @Krydos: He's egabren1 on Tommy.

You're suspended for having two accounts. You're only allowed one. The account iamlara2 has been unsuspended.

Did the reboot fail? The cPanel and FTP never went down as I'd expect to see for a Johnny reboot (I know Tommy is too fast to see on the monitor, but this is Johnny we're talking about, he's not exactly known for being prompt when it comes to restarting things).

It should show an estimate in the Java section of cPanel. Usually its a few days at most on Tommy.

That's the current wait time. We don't allow people to skip the queue to get Java, even if they've had it before and lost it. If you do not wish to wait, you'll need to move to Tommy where the wait time is typically only a few days (if not hours).

Title says it all. Apache is down on Johnny (and has been for the past several hours based on the monitor). Can you take a look at this?

1. Yes. 2. No, but if you're on Tommy, it will install itself on its own, so you'e getting it anyway. You don't need to do anything. 3. No we don't support Oracle, but MySQL is the closet you'll get to it (in fact, it's made by the same company). You can create your databases now, no need to wait for Java. 4. You'll probably want mysql, which is the more common of the two in your list (the other being postgres). Remote MySQL is just a way to grant outside PCs (other than the hosting server) access to your mysql databases. PhpMyAdmin is a web-based GUI editor for mysql databases.