wolstech
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Posts
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Everything posted by wolstech
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That account failed to create because you didn't specify a proper domain name. You need to specify either a full domain name including the TLD (e.g. domain.com), or you need to specify one of our subdomains (e.g. something.heliohost.org). Please check your mail for a new invite to try again.
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First, do not send passwords by email. We'll never need or ask for it, and its a security risk because emails are not encrypted. In addition, our support email posts publicly on our forum, so your password ended up posted on a public website. I've edited it out, but I highly recommend you change your password. As for your issue, unblocked. Also, for 99% of users, we recommend https://heliohost.org/login/ instead of the cPanel login form. You won't get blocked that way.
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Are you aware you can sign up for Tommy at midnight UTC? No donation required, but the spots fill quickly every day. If you can't do that and can't donate, then yes, you'll need to wait for Java. The 10 months is a worst case scenario too, so it's likely you'll get it sooner.
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Unblocked. Also, for 99% of users, we recommend https://heliohost.org/login/ instead, since it won't block you like the cPanel login form will.
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You already have a topic open here: https://www.helionet.org/index/topic/29172-my-account-has-been-flagged-as-inactive/
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[Solved] My Account Has Been Flagged As Inactive
wolstech replied to feshibab's topic in Escalated Requests
It's archived. Escalating to have it restored. -
We recommend moving to Tommy if this is the case. The wait for Java over there is much shorter (days, if not hours). We are unable to move people to the front of the Java queue on Johnny as it is unfair to other users who have to wait. As for not needing anything else...many who use Java don't use any of the other services on their server (except maybe the mysql server).
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Unblocked. The IP address is required for IP bans, the username is not. Out system doesn't associate the banned IP with an account when it gets banned, so we need the actual IP that's blocked in order to know which one of the hundreds on the list we need to unblock. For what it's worth, it was blocked for too many failed cPanel logins. For nearly all users, we recommend https://heliohost.org/login/ instead of the direct login since it won't get you blocked.
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[Request] Reset Main Domain Back To The Original Heliohost Domain?
wolstech replied to killjill's topic in Customer Service
You can just use the change domain script again to set it back to something.heliohost.org It takes up to 24 hours if you're on Johnny. If on Tommy, it should work within minutes. -
Just let us know if this happens again in 90 days. The autossl didn't renew your certificates properly like it should have.
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Noticed this tonight...a bunch of my AutoSSL certs expired 8/4 ("yesterday" UTC) and only some renewed. Is this because of the testing you've been doing (I know LE's limits are stupidly low)?
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If it's self-signed (which it is, I just checked), its not an AutoSSL certificate. Your problem is that AutoSSL hasn't run yet or skipped it (likely, seeing it will ignore domains with LE certs installed). A valid AutoSSL certificate will be issued by "cPanel Inc. Certification Authority". Krydos can force it to run on your domain so you get a proper certificate. Be aware that .htaccess sometimes prevents it from working (the system creates a special file that needs to be reachable by Comodo's servers). Escalating.
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Neither IP you posted from is blocked. Are you still having an issue? If so, please post the IP address that needs unblocking. We cannot look up blocks by username.
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Let's see what he says, but I'm going to assume it's developershub.tk seeing that's the only domain on his account. For what it's worth, that domain works properly for me. Only the ones through Comodo's website do this. The cPanel-issued ones don't have that limitation and should renew on their own when they reach 15 days from expiration. EDIT: I may need to stand corrected here...mine expired yesterday without me knowing, though it says it will renew via AutoSSL?
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We've known about this. It's been around for a while. In fact, we have a Wiki article on it: http://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_Certificate Also, if you use Tommy, that server has AutoSSL. It hands out free DV (domain verification) SSL certificates from Comodo to every domain on the server, and renews them automatically as they expire.
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You have to request it and wait again. You can do so using the Java option under Software in cpanel.
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You need to delete your account and sign up again unless you wish to donate. Since the account has not yet been created, do you want me to cancel your pending creation so you can try again tomorrow?
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This is a known issue. Johnny's PHP broke last night, likely due to that maintenance we were performing (which involved rebuilding PHP and Apache). Please watch https://www.helionet.org/index/topic/29106-johnny-php-does-not-work/ for updates.
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Unblocked.
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The account saber is listed as active.
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PHP is broken on Johnny. https://www.helionet.org/index/topic/29106-johnny-php-does-not-work/
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AutoSSL is already supported on Tommy and is already disabled on Johnny (the testing server). It takes up to 24 hours for a certificate to issue after adding a domain though.
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You found the answer already, but I just wanted to add that the minimum donation is $1 for those who find this topic.
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Johnny php is currently broken. You can follow this forum post for updates: https://www.helionet.org/index/topic/29106-johnny-php-does-not-work/
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[Hh#95162] Php Files Suddenly Downloading Instead Of Displaying
wolstech replied to HelioHost's topic in Email Support
This is a known issue. PHP is currently not working on Johnny. Please follow this forum topic for more information and updates on a fix: https://www.helionet.org/index/topic/29106-johnny-php-does-not-work/
