wolstech

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is your second suspension for high server load. Please be aware that a third may be permanent. If you still see the suspended page, please clear your cache.

No, it will not, unless you want me to suspend wietho58 and unsuspend wiethotk.

Both accounts were suspended for high server load. This is the second time for the wietho.tk account. The account wietho58 has been unsuspended. I left wietho.tk suspended since you cannot have two accounts. You can have more than one domain on a single account though by using addon domains and parked domains.

You are only allowed one account. If I unsuspend that one, I have to resuspend the first one. Do you want me to do that?

That second way is the correct way to configure Filezilla for plain FTP. As you discovered, the username must be user@myaccount.heliohost.org, not just user. Also, many if not most clients don't append the host automatically, as many servers require that you leave the hostname out.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

This support request is being escalated to our root admin.

Yes, you should rename or delete the .htaccess file in your public_html folder. There may be other reasons for your errors, but that's the first thing to try.

The odds of getting 1 port open are low, so i wouldn't count on getting 3 of them open. As for changing ports, it sounds like you're on a game host. They often won't change the port for you since everyone they host probably uses the same one. I run my own game servers instead of having them hosted, hence my original suggestions.

Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Stevie is already rather fast, and no, there is no way to make the speeds any faster than they already are on either server. We don't artificially slow the servers down or anything. Johnny is often slow from the heavy load it has on it, and Stevie isn't really slow at all except when someone overuses its resources (and they'll get suspended for doing so). Everybody wants a faster server, but making it happen is not easy and possibly not cheap. If there was a way to do it, we probably would have done it already.

Can you reconfigure your game server to use port 51990, and alter that code to do the same? 51990 should be open outbound on Stevie for Minecraft server communication. I run a server myself (although it could really use some help and players) and requested it for the same reason. If you use the same port number as me, we shouldn't need to open anything else (we frown upon opening ports unless absolutely necessary).

If we could make the servers faster, we would. If you're on Johnny, I'm not surprised your site is slow. That server has many more users on it, is more lenient about resource use, and also offers extra services such as Java, which further increases load. It bogs down frequently due to heavy resource usage. If you're experiencing these issues on Stevie, your website may be the issue. If on Johnny, I'd suggest you move to Stevie if you don't need the extra features. I rarely if ever have much issue with speed on Stevie. Johnny on the other hand is down...a lot. As for getting a third server, there's a lot that goes into doing that (getting hardware, then setting up, co-locating it, and paying for its continuous operational expenses, among other things). As far as I know, there are no plans to do so.

You're only allowed one account, so you can't create another. It sounds like you want to have a separate website on these domains that shows something other than what is on the livuniq.heliohost.org domain. If that's the case, un-park your domains in cpanel, then re-add them using add-on domains instead

I'm pretty sure proc_open() is disabled for security reasons (the same goes for exec(), popen(), and the like). If that is the case, your extension is simply not supported. An admin can say for sure though.

Your heliohost subdomain is livuniq.heliohost.org. The domain rehabsecurity.heliohost.org does not exist. Your paid-for domains are redirecting to this non-existent domain, and hence they don't work either. You need to do one of the following: Delete or edit the /home/jeret/public_html/.htaccess file that Krydos mentioned above, or change your main domain to rehabsecurity.heliohost.org (which will delete livuniq.heliohost.org and create rehabsecurity.heliohost.org).

There's no account named volt in the system. Since you say you haven't used it in 4 or 5 months, odds are it was deleted due to inactivity. Also, f4.host-ed.me is not run by Heliohost. If your issues are with that domain, they need to be brought up with host-ed.me.

Try again. It was showing as inactive yet again for some reason. I unsuspended it and changed your last login date to a few days ago (it was 1/5/14, hence the inactivity suspension). Let us know if it still doesn't work and we'll escalate this.

Your account appears to be working fine, although your main domain is dead (appears to be an issue with that domain, since I don't see any DNS records on it at all). Try logging in using the form at the bottom of heliohost.org.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. I removed the confirmation code from your post. I'm not sure if it'd actually be valid, but I don't want anyone renewing your account and changing your password on you.

Give it another day or two. Johnny accounts can be slow to get set up sometimes due to server load. If it's still not working after that, let us know and an admin can take a look at it.

Unforunately, there is no way to get free SSL on heliohost. Our provider charges us for IP addresses, so we just pass the cost along. If we had the ability to offer them for free, we would.

You were suspended for sending too many emails. The limit is about 50 mails per day. Your account has been unsuspended.

Did you add the domain in cpanel? If not, add movecodeonline.tk as a parked domain, then wait 48 hours. Also, you may need to wait for the dns to propagate if you changed the nameservers. It's showing no records at all for the correct domain at the moment, and its just down if I view it.