wolstech

We generally do not run shell scripts for users. From what I can tell, that's a game statistics program. I wouldn't be surprised if it didn't work even we would run it. Most game statistics/monitor apps do not work on our servers because the ports needed to talk to the game server are blocked.

You got suspended for high server three times in under 48 hours. Seeing that byron and jje already gave you two chances to fix it, your account cannot be unsuspended.

There is. It goes down whenever it hits something it can't deal with like corrupt data. In fact, I've seen what appears to be dropping a database bring it down. When Mysqld crashes, the server can take several minutes to get around to restarting it. When I tried to drop a DB yesterday, it went down for about 10 minutes immediately. That was after it being stable for an hour while I used it continuously. It was the second time it did that for me, as it also happened when I tried to drop another DB 2 weeks ago.

You're welcome Good to hear it's working now.

That's a half-dropped database. They disappear from cPanel, but don't actually drop. I have two that I can't get rid of myself. Once Stevie is fixed, you will need to post in customer service asking an admin to drop the database for you.

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

That domain is working fine. If you see the queued page, please clear your cache.

You should be able to log into cPanel since jje unblocked you. If you can't, what error are you getting? Invalid password? As for using FTP for radio station data...we have/had people use FTP in a similar manner for weather station data. I'm not too sure on the details of that, so an admin might be able to tell you more, but I think it involved getting the FTP usage white-listed.

Whois is saying that your domain is not registered. You need to either register that domain through a registrar service (we do not provide domain registration services), or change your main domain to something else using this script: http://www.heliohost.org/home/support/scripts/domain. The Heliohost account, on the other hand, is showing as active. I have no way of knowing whether it actually works however, since there is no valid domain associated with it.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

That is indeed the issue I am speaking of. Also, your website is currently working fine. (I see this: http://imgur.com/FOZTxaC) And yes, being in cP a lot will do that to your site. A cache isn't a bad idea for now since the DB server is broken. We're hoping we'll get this fixed soon, but there is no timeline for repairs to be complete unfortunately.

When importing in PhpMyAdmin, try not to use a zip file. Upload the .sql file by itself into an existing but empty database directly in PhpMyAdmin (not in cPanel). The error #2002 is an issue when dropping DBs sometimes. I had to convert three of mine, and one failed to drop with #2002. You probably have a half-dropped DB now...it shows in PhpMyAdmin, but not cPanel. Once the DB server issues are worked out, an admin can drop the unwanted database for you.

Timeouts...that sounds like the firewall might have blocked you. Does it work if you use a different internet connection (e.g. neighbor's house, 3G, or local coffee shop)? You mentioned that you used FTP...overuse of FTP is the most common way to get blocked. An admin will need to check and can unblock you if needed. Also, just so you know, your account is still here, and is still showing the queued page. You'll need to wait a few more days (and get unblocked) before you'll actually be able to see your website.

By the description of the problem, I'll guess you're on Stevie. PhpMyAdmin is always slow on Stevie. As for the #2002, the database server is broken on Stevie at the moment due to a crash 5 weeks ago. The repair is still in progress. You see that error if you try to use PMA while the mysql server isn't working (it goes up and down a lot due to the damage caused by the crash.) The 500 errors are likely high load or hitting your process limit, especially if they started appearing out of nowhere and go away on their own. Note that logging into cPanel on Stevie may cause a 500 error on your website. Also, please post your cpanel username (but not your password), your server, and your domain so we can look at the issue. There is no need to PM it someone. In fact, PMing it to someone makes it more difficult for us to help you, as more than one of us may take a look at the issue.

Johnny has been slow to finish creating accounts lately. I've seen them take 5 or 6 days. Wait another 48 hours or so, then clear your cache.

An admin will need to handle all of that. I can't even access your account's content.

PHP appears to be working fine on Stevie (it is working for my account anyway.) Do you have a .htaccess file in either of those folders? If so, rename or delete it and try again.

You weren't suspended for cron jobs (the system deletes them on its own if they're set to run too frequently). This time around it says it was for high server load. Using too many resources impacts the performance of all the other accounts on the server. Your account has been unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

We don't even measure bandwidth here. As long as your account has enough free space, you should be fine.

Im pretty sure the max number of connections is limited for the server, not your account. When the limit is reached, everything that tries to connect sees that error until something disconnects and makes room. I see it quite a bit too in my apps.

You're now both inactive and suspended...it is kinda strange that it bothered to mark you inactive, but nonetheless. As for what happened, it sounds like what you said: you probably got hacked and turned into a zombie for spam/malware distribution. It happens to the best of us, although not usually to the extent that it happened here. If you used something like WordPress, odds are that was how you got attacked. CMSes and other widely used applications like forum software are prime targets for hackers, as are the extensions and themes for them. Updating whenever new versions come out is essential. Avoid themes and extensions from non-reputable sources. Also, you don't have backups, but if you did, I wouldn't recommend them anyway, since backups would contain whatever vulnerability was used to hack you. If you happen to create a new account in the future, just be sure this never happens again.

Everything usually gets updated on Johnny first as a testing ground. Seeing that Johnny hasn't even been updated, a PHP upgrade is unlikely to happen anytime in the near future. It's also worth noting that PHP 5.4 is not exactly the most backwards compatible version out there (5.5 is even worse). I have an app that won't run on it for instance... As for mysql upgrades...no comment. The DB server issues are being worked on though. Some work done this morning to repair damaged databases has improved mysql's up-time, and work on the repair continues.

Yep. That error is the database server being down. You dot mention what server you're on, but if its Stevie, the error is likely due to the broken MySQL server. Stevie's MySQL tends to give that error a lot ever since the crash.