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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    I highly doubt it on this one. I'm not sure why we stopped at 11.44, but it's still a marked improvement over the 11.34 on Stevie.
  2. wolstech
    Johnny actually has 5.6, not 5.5. We updated it last week when we fixed InnoDB on Johnny, so if/when that fix comes to Stevie, I suspect it will receive a similar update.
  3. wolstech
    Johnny can take time to think on occasion due to load. It was showing suspended for me too but is now working.
  4. wolstech
    Just wait. Byron or Krydos will see this eventually.
  5. wolstech
    Your site is fine here. It might be the firewall. An admin can check and unblock you if needed. Moved topic.
  6. wolstech
    If we add CF, it would be to increase availability and perceived speed of our servers. I agree that we could benefit from it though, especially for those on Johnny, where high load often causes lag and downtime.
  7. wolstech
    Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  8. wolstech
    Cloudflare is supported but needs to be set up manually. We were supposed to get a cpanel extension for it, but Krydos never got around to it since he is busy and a bunch of other things decided to break. Seeng we're doing a bunch if updates to Johnny, maybe now would be a good time to add it. Either way, this post will serve as a good reminder that it still needs to be installed.
  9. wolstech
    You're likely blocked in the firewall. This usually happens when you use FTP too much. An admin needs to unblock you.
  10. wolstech
    It's not down. 1045 is access denied. Log into cpanel, then change your password here: http://johnny.heliohost.org:2082/frontend/x3/passwd/index.html Make sure you have the synchronize MySQL password box checked.
  11. wolstech
    Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
  12. wolstech
    Krydos is the one who has to make this decision. Sometimes it can be a day or two before gets to it. As long as it isn't [solved], he'll see it eventually.
  13. wolstech
    Verify that your URL does not start with https. Also, try removing the cloudflare and using our server directly.
  14. wolstech
    FileZilla should have an option to limit the number of connections it uses. Try setting that to 3. Try passive mode if not already using it. I've also seen it happen for no good reason. In that case, just ask to be unblocked again. Finally, Wordpress is very easily hacked and abused. Stay away from "free" themes and plugins off of random sites. Try to find these on sites like wordpress' own listings. Dubious themes are notorious for malware, spambots, and backdoors, and plugins can also be malicious. Keep everything up to date at all times.
  15. wolstech
    Nothing was updated in Stevie. This problem does not exist on that server.
  16. wolstech
    Looks like we either need php or MySQL fixed. The error comes from using a MySQL version different from what php's mysqli library is for. Seeing we fixed MySQL recently on Johnny, I bet we updated it and didn't update the php libraries. Escalating.
  17. wolstech
    That's the firewall. Too many connections over FTP is the most common cause. I'll move this to customer service so an admin can unblock you.
  18. wolstech
    Stevie was not down at all today per the monitor: http://heliohost.grd.net.pl/monitor/ If you cannot access anything, you might be blocked in the firewall. Can you log into cPanel?
  19. wolstech
    MySQL 5.5 is available on Johnny and will eventually make its way to Stevie. There are no immediate plans to update php. When we finally do, it will be updated on johnny first. We support all software requiring php 5.3.x. Software requiring php 5.4, 5.5, or 5.6 may or may not work, and officially is not supported here.
  20. wolstech
    We broke a bunch of databases trying to fix the frequent database server crashes. Krydos has to fix this. Escalating.
  21. wolstech
    I see "UNOFFICIAL OTA Server by BioGenX". Please clear your cache.
  22. wolstech
    You were suspended for spam. I'll escalate this.
  23. wolstech
    Your forum account and hosting account are not connected to each other. You can receive hosting email without validation. In fact, we currently don't have email validation for hosting, though we hope to change that in the future to improve communication and reduce the number of spam and phishing accounts we get. Only forum accounts require email validation before you can post. You don't need to validate anything right now since you can already post.
  24. wolstech
    You were suspended for running 4 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.
  25. wolstech
    This support request is being escalated to our root admin.
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