wolstech

Johnny goes down a lot. He's always like that because he's severely overloaded. If you need a reliable server and can do without the extra features Johnny offers (Java, Ruby, ASP.NET) and don't need PHP 5.4 (Stevie has 5.3), I would recommend you move to Stevie. His uptime is much better (99%) as opposed to the ~80% of Johnny, and is faster too.

Your account was not created properly. It didn't work because your domain isn't even associated with the account. I fixed it, but it takes time for the domain to start working.

Your account has a blank main domain (I didn't even know that was possible!). I've changed it for you so it is set to the one listed. Johnny domains can take up to a week to start working, so it will take some time for it to stop being queued. Lately they've been needing 3-4 days...

Glad to hear its working for you Let us know if you need anything else.

Ghost's cron was set to run too frequently. The error you saw was caused by the system deleting it and suspending you after Softaculous created the job on its own. It happens on occasion since Softaculous doesn't understand that we have a cron limit. The software might work if you install it manually. You just need to make sure that if it asks to install a cron, you say no during installation. You can always manually create one that fits our limit if you end up needing it.

The account masami has been deleted. Please give it 24 hours to fully remove its DNS entries before you sign up again.

What browser are you using? Also, how are you logging in? The form on our website or http://stevie.heliohost.org:2082 are the only two that count. Using HTTPS or port 80 will make it not count.

Did you assign the user to your database in cpanel? Is the database host set to localhost, and database username, and user password correct. (Check phpbb's Config file)? Does the database appear in phpmyadmin, and is the data present (if its empty, or the database does not appear in phpmyadmin, let me know)?

Delete the user euler_phpb519 in cPanel, then recreate it. Be sure to use the password found in phpbb's configuration file, and reassign the user to your database after recreating it.

Change your cPanel password then log out and in again: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html

I see Python 2.4, 2.7, and 3.4 on Johnny... If you want 3.4, try using this for the shebang line: #!/usr/local/bin/python3.4

Johnny accounts can take up to a week to start working due to load. You registered yesterday, so give it a few days

Huh. Seems to be broken on Johnny accounts...mine has the same problem. I'll escalate this for you.

The entire support staff here is volunteer, and only 1 person has the ability to do dedicated IPs. As a result...not really. If you want, you can begin installing software and creating content now. The SSL installation won't break your site except for a short (up to 24 hour) period of downtime where your site shows Queued while the changes take effect, so anything you do now will easily carry over once SSL is set up. Also, I highly recommend not using WordPress since it has a reputation of getting hacked. I permanently suspended 3 people this morning after their WordPress install was hacked and Phishing decided to set up shop. Just about every other CMS is more secure...

Whenever Krydos gets around to assigning the IP address for you. Usually a day or so at most. Once it's assigned, you'll just have to install a certificate to activate SSL.

This support request is being escalated to our root admin.

That error really should be more descriptive...it means you already have an account (in your case, on Stevie). Users are limited to one account. To sign up on Johnny, delete your Stevie account first, or request permission for two accounts in Customer Service (you need a good reason to have both).

Please see my response here: http://www.helionet.org/index/topic/23317-signup-problems/page__pid__114841#entry114841

He is online, but his uptime is terrible due to load. If you need something reliable, you need to use Stevie until the new server becomes available. Otherwise, just register on Johnny anytime.

@Byron: His username is war on Stevie.

Use this to renew it: www.heliohost.org/home/support/scripts/renew

That's a lot of emails considering the limit is 50 per day. I'll escalate it for you since I'm not sure what kind of email was being sent. Krydos might have more information.

Please clear your cache.

Be sure it's added in cPanel as a subdomain. Also, CloudFlare might be an issue...try adding an A record to your CloudFlare DNS. Name it loja.vnsmes.com and set its value to your shared IP (probably 216.218.192.170). Give it a few hours to update, then try accessing it again.

You'll get an email when you first register. The only time you'll get additional emails for a registration is if it fails. The second email would have the error message in it. If you're still waiting for cPanel to start working, check this script: http://www.heliohost.org/home/support/scripts/status Once your cpanel is active, that script will show an error, which is normal. If its giving an error, try logging in. You can also post over in customer service and we can check on it for you. Your domains will show Queued once the setup for the DNS begins. On Stevie, the queued page lasts 24-48 hours. On Johnny, up to a week.