wolstech

This support request is being escalated to our root admin.

No it won't. Be aware that the main domain may not point the same place though. If your addon domain points to a folder other than public_html (e.g. a subfolder), you'll need to move the files.

You can't change it to your main domain to that domain because it's already attached to your account. If you really want to change the main domain, you need to remove it from the Aliases or Addon domains first.

Every hosting account has a forum account that matches the username and password of the hosting account. I've confirmed your forum account exists. Our system has no hosting account with the email address tyd@outlook.de or username tyd though. The account has already been deleted.

Registrations on Ricky are limited. They open every day at midnight UTC and fill quickly. You can see when they're open here: http://heliohost.grd.net.pl/monitor/ If you do not wish to wait, you can donate and get an invite to join even when it's full for the day, however the invite will be for Tommy unless you specifically request otherwise.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

It was blocked for failed IMAP logins. Did you save the wrong password in your mail client? Unblocked.

That's sadly normal for Johnny due to overloading. Try adding it again, but it'll probably fail with something along the lines of "The domain already exists in the Apache configuration." If that happens, let me know and I'll escalate to have a root admin add it for you.

You can add it in cPanel under "Alias" and it will display the same content as http://subodhc.heliohost.org/

We know which account you are, but our firewall blocks by IP address, so knowing your account doesn't help us. We need to know which IP address you're connecting from in order to unblock you. Since you use the email support, this information can't be obtained through the forum software like we normally do. If you change your IP, you'll be able to connect again without us unblocking you, but continuing to use the wrong password will just get the new IP blocked too. If you aren't sure what your password is, you can reset it at https://www.heliohost.org/reset/

It's not. The new one will not be deployed.

Considering the topic's age, that's unsurprising. Feel free to post new ones

Escalating to have it restored.

They're indeed showing correctly now...

Wouldn't be surprising considering Freenom is already terrible in every other way imaginable...

The NS records are in fact there, just wrong. They need to be "ns1.heliohost.org" and "ns2.heliohost.org", not "ns01.heliohost.org"/"ns02.heliohost.org" (there's no 0 in the correct entries). Also, there are no third and fourth name servers, so those should be removed entirely. @Krydos: Byron's tool is a bit odd with the NS option. If the records are pointed to servers that don't exist, they sometimes won't show unless you pick "ALL".

This is normal. Java is enabled only on one protocol at a time. When you request it, it's enabled on plain HTTP. Remove your https redirect and your site will function properly. Or, we can enable it on HTTPS, but then regular HTTP connections will give a 404 error instead.

Did you ever get an account after your first donation? If so, it's creation must have failed since we have no record of you ever having an account other than the one you had over a year ago on the now-retired Stevie server (which we never offered invites for). If you never received an account the first time, you could have simply sent us your transaction ID and asked for the invite after your first donation rather than donating a second time. Our root admin Krydos may have some more ideas as to what happened here, but either way, you definitely do have an account now. As long as you log in at https://heliohost.org/login/ at least once every 30 days, you can keep that account forever.

You already have an account associated with that email address with a username of ibhushan and a domain of django.heliohost.org.

No problem. Glad to see it's working now

Unblocked.

This account has been banned for phishing. Thank you for reporting this.

Your email only contains an email address. Did you forget to send a message?

Assuming the script will run on our servers, use localhost, or 127.0.0.1 if it needs an IP. If accessing remotely, be sure to allow your IP in the Remote MySQL section of cPanel, then use johnny.heliohost.org (or 64.62.211.131) as the host. Is there a specific error it's giving you?