wolstech

The cPanel should start working immediately, but it can take up to 24 hours for the suspended page to go away on the website. Usually it clears faster than that. (Apache has to restart for the page to clear, that happens when load is low, hence the wait, it happens at least once a day, usually more than that).

You're good then.

Can you go here https://www.heliohost.org/ip.php and let us know what IP address is shown so we know which one to unblock?

Unsuspensions on Johnny can take up to 24 hours to fully process. As for getting suspended to start with, you need to log into cPanel specifically. FTP, traffic to your site, SQL, etc. don't count for inactivity tracking. We recommend using https://heliohost.org/login/, then clicking "Go to cPanel" to make sure you're using the right link too. There are a few links to cPanel that won't track your activity (specifically, any link ending in .html)

Since you seem to be liking the postgres servers here, have you considered moving to Tommy? You'd get better performance on your queries. (http://heliohost.grd.net.pl/monitor/) This support request is being escalated to our root admin.

Django actually is up to version 1.11.7 now... Escalating.

It sounds like a network or computer problem on your end. Tommy is working fine for everyone else. You're using the account nadeem12, correct?

Tommy is not down. Johnny is down though. I'm not sure what's causing that, but it is Johnny...we don't make any guarantees for Johnny's uptime. It's an experimental server, so breaking, going down, and being abused is considered normal. Johnny shouldn't really impact you anyway since you're on Tommy. http://heliohost.grd.net.pl/monitor/

I've resent the invite to the address on your forum profile so you can try again. For what it's worth, I've seen Krydos and Byron unarchive a lot of accounts, and this is the first time that I can recall seeing an account that won't unarchive.

All of our servers have MySQL, so you should already have this functionality. What's the reason for needing a second account for MySQL (disk space is NOT an acceptable reason)?

No data limits or anything. The traffic is limited to common ports though, so make sure you’re using something like 80,443, or 8080 if you make outbound connections to a remote server.

Unblocked. It was blocked for failed IMAP logins. Do you have an old password saved in a mail client somewhere?

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

You can only have one something.heliohost.org domain. Changing your domain replaces the old one with the new one. If you want to keep promotall.heliohost.org, you can't have dropprob.heliohost.org too. You can use the same script to change it back if you want.

The new domain is working for me. I see a directory listing of your files. Please clear your cache.

Unblocked.

Krydos wasn't around much yesterday. He'll see this when he is next online. Escalating.

I don't see an account with either of those domains, so you likely never finished creating it. Just start over. You can specify the domain you want during registration.

Your IP is not blocked. If it was, you would always time out, and refreshing would not help. Similarly, cPanel would also not function for you if you were blocked. The fact you can refresh and get it to work eliminates our firewall as the cause. Please remove cloudflare by setting your domain's nameservers to ns1.heliohost.org and ns2.heliohost.org, wait a few hours, and try it again. For testing, we ask that you remove CloudFlare since we're unable to control what CF does to a website or its DNS. Though CF (when properly configured) doesn't usually cause many problems, I've seen a few cases where it breaks things in weird ways. By removing it, we can confirm that the issue is actually on our end before we dig into it further.

Krydos, is there something wrong with the insecure login on Johnny? It gives a 404 error. http://cpanel.johnny.heliohost.org/login/

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Postgres uses port 5432, not 3306.

The Port 80 access is not currently available on Johnny for some reason. I get the same 404 error when using the Insecure Login button. I'll escalate this issue to a root admin to see why, as while poor performance is expected on Johnny, a 404 error is not. The second one is working fine for me right now, but yes, it regularly fails to respond as a consequence of overloading or due to client networks that block port 2083. If you would prefer an account on a server that performs properly, I would recommend Ricky when signups open at midnight UTC. He's easy to get an account on compared to Tommy (registrations are typically open for several hours compared to a few minutes), and is significantly faster too. Python is available on all of our servers, so your code would happily run there, and if additional versions or modules are needed, we can install them for you.

@baileyjm: He did provide it. He's on Johnny, which is famous for this issue, escalating so it can be corrected.