wolstech

IP address is yearly according to Krydos (who pretty much runs the place). I'd have to ask though, as our website tells a different story. As for Lets Encrypt, I don't know if we support it as I haven't personally read the detailed documentation for their service. If it uploads something over FTP, you're probably good. If it uses SSH, it's not supported. Also, I think browsers will still see security warnings in its current state (it hasn't gotten the cross-certificates it needed last I heard).

Yes you must get a dedicated IP address. That's what the $12 fee is for. Our provider charges us $12 for it, so we just pass the cost to you. As for the certificate, yes, that must be obtained from a certificate authority. We do not sell certificates. Many are $10-50 a year depending on vendor for regular ones. Wildcard ones are extremely expensive (on the order of $200-500 a year).There are some promising upcoming free providers though. Let's Encrypt is probably the biggest of them (now a public beta), but I'm not sure if they ever got the stuff required to prevent browsers from showing warnings, and you need to use a linux PC with it installed to generate them.

@omni, I split your post into a new topic: http://www.helionet.org/index/topic/22977-domain-already-exists-in-apache-configuration/

Yep, fixed itself yesterday morning sometime.

That hasn't worked in years. There are no plans to fix it since we don't really use reputation anyway.

Disabling features is one way to do it. Features like user tracking, logging, and similar can be resource intensive, so disable those. Automatic emailing and other background features should also be turned off (email especially, since you can get suspended for sending too many emails as well as for resource usage). I'm not familiar with PPBoard, but from what I can see, it does seem to have a lot of functionality. Perhaps try different software if disabling features doesn't help. You can also move to Johnny where you have more resources. Just be aware that the uptime is terrible at less than 75%...

It depends upon what kind of certificate you use. You need what's known as a "wildcard certificate" (a certificate for *.example.com) if you want it to cover subdomains. A regular certificate (for just example.com without the *. ) will not cover them. Be aware that such certificates are extremely expensive compared to regular ones. If you need SSL cheaply, your best bet is to either: Not use subdomains Create a secure.example.com subdomain and buy a certificate just for secure.example.com to secure that subdomain. Everything will be unencrypted except for that one subdomain. Use the secure subdomain to store things like payment scripts and login systems and leave the rest of your site unsecured. Also, if you do SSL, use Stevie. Johnny's performance is already terrible without it, and the SSL will just that poor performance even worse.

I'm honestly not sure how it calculates it. Safest way to do it would be 24 hours from when the first job runs. Odds are good though that it resets at midnight PST (GMT -8) since that's how everything else like Stevie signups works. Also, for reference, the server uses US Pacific Time, so crons, log file times, etc. are all based around that. "Midnight" for us is 8AM GMT. Unsuspended again.

It was indeed for 4 cron jobs. The limit is 2 per day. You've been unsuspended.

/tmp being full is generally caused by an account with broken software not moving/deleting its temp files as it finishes with them. When it happens, we have to suspend them and empty it... Last I checked, it was 23% full, so if it was full at one point today, either whoever filled it cleaned up their files or it was emptied (most likely...)

Actually, that login screen from phpmyadmin is caused by a broken user account. Change your cPanel password and it will fix itself. As for the MySQL server errors, MySQL crashed earlier but has since recovered. It should be working normally.

You're going to need to provide more information for us to help you. To start, can you please answer the following: What is your cPanel username? What is stuck loading? Is it your website? PhpMyAdmin? Something else? What is the name of the database that you can't connect to? Does it show up in PhpMyAdmin?

Check that cloudflare is configured properly and that an MX record is set for your domain. It should be pointed to your main domain (the entry should point the domain to itself for mail). If not, create it. If there is no issue with the configuration, please remove cloudflare and set your name servers to ns1.heliohist.org and ns2.heliohost.org. After doing so, wait 24 hours and test your email delivery.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

This support request is being escalated to our root admin.

Try turning off anything that might block it (adblock, script blocking extensions, etc., some AVs like Norton seem to break it too if the browser security feature is on higher settings). Try another browser (if you can, another PC). There's another user on here with the same problem, his browser was broken. If you just logged in when you posted, it didn't count (last login is still yesterday from when you renewed it).

You're welcome. Glad to hear you got it working Let us know if you have any further issues, we'll be glad to help.

Only certain ways opf logging in actually count. The form on our website, or the one at http://stevie.heliohost.org:2082/ are the ones you should use.

This support request is being escalated to our root admin.

That account cannot be unsuspended.

The scripts and forum being slow or failing to load is normal due to our websites sharing overloaded hardware with Johnny. It's been that way for the past several years. We really do need a faster server for them. Thank you for the concern.

Krydos answered this over in your escalated request. Please see his response there. http://www.helionet.org/index/topic/22954-what-is-the-front-end-web-path-for-cgi-scripts/page__pid__113752#entry113752

You are supposed to fully clean the account up as soon as we unsuspend it (within 24 hours typically). You were unsuspended for 10 days then we got another spam report. I normally recommend that people disable their website using a deny from all in .htaccess as soon as its unsuspended. Doing that forces everyone to see a 403 Forbidden error instead of the site. That way you can work in FTP and cPanel without the malware being triggered by people accessing the site. I'd suggest just deleting the entire CMS installation since its likely beyond repair anyway then start over using up to date components from reputable sources (many extensions/themes from dubious "free themes and extensions" sites are malware). We normally only unsuspend spam accounts once...I'll escalate this for you to see if Krydos wants to give you a second chance on fixing this.

1. There isn't one. Files kept in folders that are not inside public_html are not web accessible. Move the files if they need to be web accessible. 2. SCgiwrap looks broken (google suggests its a server misconfiguration). Escalating...

You were resuspended for continuing to send spam. We have received a complaint about your account. Please investigate and fix within 24 hours. 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