wolstech

This support request is being escalated to our root admin.

We don't keep backups either, so there is nothing to restore. It's possible that krydos made one before our recent repairs, but generally we cannot restore lost databases for you.

This support request is being escalated to our root admin.

MySQL is current already. Apache is current on Johnny.

Not sure why it was half suspended... Your account has been manually unsuspended. If you still see a suspended page, please clear your cache.

This support request is being escalated to our root admin.

Others have said this too. Drupal 8 is not supported. Older versions of drupal should work, but many report it frequently gives 500 errors if you're on Stevie because of our process limits. Your best bet will be to find a non-Drupal CMS. I'd recommend Joomla personally. Joomla 2.x runs on both of our servers, and 3.x will run on Johnny. Avoid WordPress since it tends to be prone to malware, which can lead to issues such as hacked accounts, spam, or Phishing. The issue with Drupal 8 is that it requires PHP 5.5, which we do not offer due to its lack of compatibility with older software (primarily those using legacy database functions).

It's working. There is no control panel or anything if you were expecting one. Upload jsp files. If you have a war file, upload it to your home folder and post here so krydos can deploy it for you.

This support request is being escalated to our root admin.

Johnny is known for doing this on occasion. The DNS entries for it never got created for some reason. I just did something that should make it recreate them. Give it another 48 hours. If it still doesn't work, let me know and I'll escalate this for you.

Do you have any other index files like index.html? Do you have a default.php? Make sure index.php is the ONLY file with index or default in its name in the domains root folder.

That account definitely does exist in the database and is not suspended. Try logging in here: http://johnny.heliohost.org:2082/ If that doesn't work, let me know and I'll email you a new password.

This support request is being escalated to our root admin.

That account is suspended for phishing. For security reasons, phishing accounts can't be unsuspended or backed up. You're welcome to create a new account if you wish.

Thunderbird is not compatible with secure mail on our server. See this topic: http://www.helionet....thunderbird-38/ Thunderbird newer than 31.7 is not fully compatible with our servers because of an artificial restriction that Mozilla added. The solution for secure mail issues in Thunderbird are to downgrade thunderbird to v31.7 or older, use unsecured connections, or get a different mail client.

The account username is betnbit. A new password will be emailed to you shortly.

This support request is being escalated to our root admin.

If you still see the suspended page, please clear your cache.

You were suspended for running 3 cron jobs. You're only allowed 2 executions per day, so it can only run once every 12 hours at most if you have a single job. If you have 2 jobs, then both could only run once a day, and so on. If you need more than that, you need to use a service like setcronjob.com. Your account has been unsuspended.

Wordpress is notorious for causing random suspensions for abuse (often spam, but I've seen botnets and Phishing set up shop on a hacked account as well). If Wordpress turns out to have been the cause, you probably either didn't install its updates, or installed a backdoor as part of a fake extension or theme. I stopped using WordPress for my main site long ago for just this reason. I run a custom system now so I can't recommend one, but there's tons of other CMSes that you can use for a website, many with lower security risks.

And none of your logins since then were counted for some reason, last login still October 15. Try using the form on heliohost.org to log in for a few days instead of the 2083 link. After that, post back and I'll tell you if the last login is being counted. I suspect the secure pages are picky. Also, try another browser. I renewed it for you.

A script needing those kinds of resources or run times is almost certainly too heavy be hosted here. The server error is because php has an execution time limit on it. If php didn't exit on you and give the server error, you'd probably end up suspended for load instead. You can use a tool like setcronjob.com to set more than 2 crons, and you'll need to limit the php runtime to 30 seconds or it will just exit on you and make apache spit out a 500. I'd recommend setting those 10 crons to run over the course of a day or two to help with load (e.g. do one step of your 10 every 4 hours). Running it all at once could get you suspended if its really that heavy that it needs this kind of time to run.

There is no account with a domain of oz.heliohost.org. The account oz exists, but the main domain is Xohmz.com. Reason listed is Usually, this means illegal activity occurred. I often see this when an account gets hacked and later used to host something like malware botnets or to commit a crime. I'll escalate it, since krydos will know the exact reason, but these accounts often cannot recovered.

It was already answered here: http://www.helionet....nt-queued-help/ For what it's worth, your account is now working. Please clear your cache.

This support request is being escalated to our root admin.