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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Johnny Softaculous is working normally for me. I'm able to surf around in it and view details and demos for plenty of software. The content published in Softaculous is not controlled by us, so if a specific program is not working or is not installing, it is an issue with their service, not us. It looks fine as of a few minutes ago: https://www.dropbox.....52.40.png?dl=0
  2. wolstech
    Here's a connection from a few minutes ago: https://www.dropbox.....44.13.png?dl=0 Are you sure the server isn't still using the old certificate? Both of my clients definitely didn't receive the new one.
  3. wolstech
    Indeed. Expired 10/23/2015... Escalating.
  4. wolstech
    Generally there is not. I'll escalate it and see if krydos can do something.
  5. wolstech
    This support request is being escalated to our root admin.
  6. wolstech
    The database sizes in cpanel don't work right in many cases. Mine all say 0 but have plenty of data. Verify the data exists using phpmyadmin. If you cannot get into phpmyadmin, change your cpanel password, then log out and back in, and try again. If the database is not showing in phpmyadmin, let me know and I'll escalate this for you.
  7. wolstech
    Change your cpanel password, then log out and back in to fix phpmyadmin. I'll escalate the so the databases can be fixed.
  8. wolstech
    I'll escalate this and let Krydos decide since I'm not sure where this one falls. Not agreeing with the site's content is not grounds to have it removed though. The terms of service are here: http://wiki.helionet.org/Terms Unless this qualifies as illegal or copyright infringement, I don't see anything in the TOS linked above that actually prohibits hosting that here. We do try to avoid censoring content.
  9. wolstech
    You can cancel your account by deleting it here: http://www.heliohost.org/home/support/scripts/delete
  10. wolstech
    This support request is being escalated to our root admin.
  11. wolstech
    Stevie's Softaculous is working fine, I'm unable to test Johnny at the moment because he is currently down due to load. Which server are you on?
  12. wolstech
    The host name should be localhost, not johnny.heliohost.org
  13. wolstech
    This support request is being escalated to our root admin.
  14. wolstech
    This support request is being escalated to our root admin.
  15. wolstech
    You just registered this morning. Johnny accounts can take multiple days to become fully active.
  16. wolstech
    This support request is being escalated to our root admin.
  17. wolstech
    This support request is being escalated to our root admin.
  18. wolstech
    This support request is being escalated to our root admin.
  19. wolstech
    Since you appear to be using your cPanel account as your database user (not recommended for security reasons, you should create a proper database user), verify that your website software is configured correctly with the new password. The software's documentation will explain how to find and edit the configuration file.
  20. wolstech
    The email for that account looks like the following: sa******80@gmail.com
  21. wolstech
    What's the name of the database?
  22. wolstech
    This support request is being escalated to our root admin.
  23. wolstech
    This support request is being escalated to our root admin.
  24. wolstech
    This support request is being escalated to our root admin.
  25. wolstech
    This support request is being escalated to our root admin.
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