wolstech
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Posts
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Everything posted by wolstech
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Change your cPanel password again, and make sure you check the "Synchronize MySQL password" option. Log out and in, and check again. If it still does not work, I'll escalate it for you. PHPMyAdmin is working fine on Stevie right now, so the issue is with your account.
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Well, Johnny does go down a lot. Uptime is like 53%. If you need something that's actually up when you need it, Stevie is where you belong. Anyway, that account hasn't had its DNS processed yet, and I sometimes see Johnny take days to do things that should happen in 24 hours. I see an NXDOMAIN error from Chrome, the account itself is active. As of this post, Johnny is up. Inability to log into cPanel is odd though. If Johnny is up, it should work. Can you try from another internet connection (e.g. a cell phone data plan)? If it works, I'll have an admin check the firewall for you.
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I don't think too many people use Python here, so odds are you won't find much help. Most of us are PHP guys. Is there any other error information besides a line number?
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I see it on my iPad, but not on my PCs pale moon...weird. Cp must not be compable with that (its FF 27-based, so outdated...). Guess I'm using IE on my PC for cpanel then. Thanks for that.
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You were suspended for high load. Most likely net2ftp is too heavy to run here. You've been unsuspended.
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Stevie: Imap Inbox Does Not Sync, But Subfolders Do
wolstech replied to Epicaleb's topic in Customer Service
Try again without SSL. As for your earlier attempt using thunderbird, thunderbird is not supported when secure settings are used due to an artificial restriction imposed by Mozilla (it'll work with unencrypted connections only). -
Glad to hear its working @tjoene: That checkbox no longer exists. It always changes now.
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Change your cpanel password then log out and in again.
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We send an email when it happens. The problem is that many email providers discard our email or flag it as spam since we've been known have issues with spambots on occasion. Because we haven't had much success with email, I'm not sure if this would be worth it.
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If you're on Stevie, you probably hit the process limit. Check to see if a php script runs while you're getting the error. Odds are you'll get a 500 error. If on Johnny, the server is likely overloaded. The solution on Stevie is to use MySQL instead (it's not affected by the process limit), if on Johnny, you just have to try again later or move to Stevie.
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This support request is being escalated to our root admin.
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The account has not been created yet. It's still queued. You can't log into an account that has not been made. You can check its creation status here: http://www.heliohost.org/home/support/scripts/status As of this post, you're number 13 in line.
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You need to delete your account then register again on Johnny. You can delete your account here: http://heliohost.org/home/support/scripts/delete
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I was going to suggest an error callback if it timed out since I know some of our stuff is jquery, but just realized the renew form is a form in an iframe and not ajax... Thanks for looking into it anyway.
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Is this issue also affecting your website, or is it just the control panel that won't work?
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Your password has been reset, tested, and emailed to the address on file for the account jperana.
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This forum and heliohost.org are hosted on the same physical hardware as Johnny. When Johnny's load spikes, it brings down the website and forum along with Johnny. Unless we get a new server, there's not too much that can be done about it. If Johnny doesn't act up, the forum and website won't act up. Johnny goes down due to being overloaded. In fact, his uptime is only ~70-80%, which is terrible far as uptime goes. The issue is caused by the additional features, higher CPU/RAM allowance per account, Java support, and significantly higher number of accounts among other things.
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[Solved] Signup:afrikafleet Afrikafleet.com Johnny Ssl Account
wolstech replied to afrikafleet's topic in Escalated Requests
Krydos needs to set up the IP for you. Escalating. -
Javascript is a client language, so yes.
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It didn't work on chrome 47 when I last tried it (this actually broke some non-heliohost stuff of mine too at the update...). Pale moon worked but it took several minutes to move beyond searching. I don't have much more info on it. I just notice the tons of users reporting they can't renew all of a sudden. Happened the morning after the Johnny maintenance and appears to be continuing. I'll ask users what browser they used when it happens again. I'm wondering if this is related to load or something...
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Mostly Stevie, but I have done a Johnny account or two. The accounts are all posted over in the S&Q board. Only one there was Johnny IIRC.
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That account is not suspended. Please clear your cache.
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It appears from the large number of posts I've been seeing that the renewal script is broken for accounts on Stevie. When I tried it myself on a few reported inactives, it only worked on 1 of the 3, and the others stayed "Searching for account" forever and had to be manually unsuspended. Can this be looked at?
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The renewal script is broken. Your account has been manually unsuspended.
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The renewal script is broken. Your account has been manually unsuspended.
