wolstech

WordPress (and especially its extensions and themes) is full of security holes and best avoided anyway. It's responsible for the large majority of our hacked sites/spam/malware suspensions as it is extremely easy to accidentally install malware or have it get hacked due to how its designed. It has a reputation for being insecure. Joomla is a little bit better and has more capability before needing extensions, but it too can be a security issue if not kept updated. If you want a proper website nowadays, site builders are essentially useless for anything beyond the basics. I've been known to use a site builder for a basic site, then save the HTML and add in the modern stuff, but it's more trouble than it's worth. If you want it done right, I would get a plain HTML5/CSS3 template to work off of, or start from scratch.

Check the permissions on the folder. For testing, you can CHMOD the folder to 777 using the FTP client. If you cannot see the folder (if it's inside a .war, you might not be able to), see if you can set the program to write to a log in a folder that you can access (e.g. make a folder like /home/softlab/javalogs, then have the log written there and set the permissions on that folder). If the permissions already are this way, the problem is broken code in your application, as we don't actively block the reading of any files within your account. Of course, java wars may work entirely differently than other things in your account. I'm not terribly familiar with java deployments.

Johnny's load can cause the logins to not count, not load on your account. Logging in over port 80 (a URL in the form cpanel.something.heliohost.org) or using a secure connection (cPanel via HTTPS on port 2083) will prevent it from working. Adblock can block the page elements needed to make logins count. Last login is yesterday (because you renewed yourself). I just tested the login count script, and it did update for your account when I triggered it manually. The issue has to do with something on your computer or your network connection. Try using a different computer and internet connection (e.g. a cell phone on its data plan) to log in, and let me know when you've done so. Someone else had this issue and their ISP was to blame. I'll check and let you know if it caught the login or not.

Johnny accounts have always been a bit problematic with this. If loads too high, it may not count, among other things. Be sure to log in using http://Johnny.heliohost.org:2082/ or the form on our website. Have you tried another computer? I've seen instances where antivirus and ad blockers break it too.

This support request is being escalated to our root admin.

Stevie is working fine. Try accessing fom a different Internet connection (such as a cell phone data plan), it's possible the firewall blocked you. If it works, let me know and I'll move thisto get you unblocked.

This support request is being escalated to our root admin.

Only use themes and extensions you made or that come from reputable sites like WordPress's own library. Many of those dubious "free themes" sites are full of malware-infected themes and extensions. Update regularly. Also, disable any functions that might send an email (such as account activation, new comment notifications, etc.), as a bot might abuse the related function and result in a ton of emails being sent, which then gets you suspended. If you don't need it, disable comments and registrations entirely. For antivirus, download your public_html folder once in a while (there's an option in cPanel backups for it), unzip the download, and scan with a normal antivirus program. We use ClamAV on our servers, they there's a portable version for Windows (http://portableapps.com/apps/security/clamwin_portable) that uses the same scanner. WordPress malware causes a large chunk of the spam/malware suspensions we give out.

Usually too many connections is caused by heavy FTP use. Seeing you were fixing your site, that 76 connections would not be unreasonable since FTP clients often open more than one at a time. The connections go away on their own when your PC disconnects. You should be good now that Krydos unblocked you.

Sorry about the delay in responding. There's only ~2 of us who do the suspended accounts on a regular basis, and the other (tjoene) lives in Belgium and only stops by a few times a week. You were suspended for high load. You've been unsuspended. If you want, I can escalate this to find out what file caused the load for you. Would you like me to do this for you?

This support request is being escalated to our root admin.

Seems to be rather common for Johnny accounts to fail at creating DNS entries for NS1. Username: reath Domain: derbunker.heliohost.org Escalating.

This support request is being escalated to our root admin.

You're welcome

Now that's a lot of emails. Let's see what Krydos says. Escalating...

That's weird...it works fine here. The username must be typed in all lower case, and the password is case-sensitive (if you copy/paste, make sure not to copy the spaces before/after it by accident). You can log in using http://stevie.heliohost.org:2082/ or the form on our website, or even your domain: http://foreverinmemory.co.uk:2082/ If you still have trouble with it, try another PC, and another internet connection (e.g. a cell phone data plan). I wouldn't be surprised if brute-force protection blocked you for trying too many times, but usually that prevents everyone from logging in. If none of that works, I'll escalate it and see if Krydos has any more ideas for you.

Please check your email.

Your account is on Stevie. The link on that page is incorrect. Not sure why, but I imagine it's due to the dedicated IP. The queued page for normal Stevie accounts has the right link: http://stevie.heliohost.org/cgi-sys/defaultwebpage.cgi

That account is not suspended. Do you want me to email a new password to the address on file for that account?

This support request is being escalated to our root admin.

You're welcome Glad to hear its working for you. Let us know if you need anything else.

You were suspended for inactivity and have been manually unsuspended. When you're suspended for any reason, you cannot reset your password. The behavior you experienced was normal because you tried resetting while suspended. If you still cannot log in, please let me know and I'll email you a new password.

I've reset and tested a new password for you. Please check the email associated with your account for the new password.

Please check your email.

That account is not suspended.