wolstech

Glad to hear you got it working

You can't. We don't allow people to open incoming ports on our server for security reasons.

The way I'd try to do it: Make sure you don't have the subdomain added in cpanel. If you do, remove it and wait until it clears itself out. Then, use the advance dns editor to manually create a DNS record: name is drawings.dogboydog.com, type CNAME, value is dogboydogdrawings.appspot.com Depending how appspot works, it may or may not be possible to do this (if they rely on host name to determine what to serve you, you'll get an error from appspot along the line of account doesn't exist or file not found).

When did you create that subdomain? Please note that domains take 24 hours to start working (on Johnny, it could take several days).

Just to add to that, we limit total emails you can send to 50/day, so take that into consideration when developing your software. Also, be sure that your users have agreed to receive/are expecting these emails and that they won't flag it as spam. If we get a report, your account will get suspended.

Odds are this happened because of broken software or your site being abused. We limit emails to about 50/day. I'll escalate this since Krydos might have more info on the emails to help you track down their source.

You can't create databases in PhpMyAdmin. You need to do it in cPanel here: http://johnny.heliohost.org:2082/frontend/x3/sql/index.html If the database existed at one point and disappeared, it might still show in cPanel but not in PhpMyAdmin. In that case, drop it before creating it again.

Did you delete the folder that subdomain pointed to in your account? You'll get a 404 error if you did. I don't see any error though. That domain now gives a blank white page.

The script only works in Chrome in my experience. I've had no success with IE and Firefox. I've unsuspended it for you.

It's timing out. I'm assuming you're still able to connect to other things on Johnny like cPanel...if you cannot access anything on Johnny, let me know (it's a different issue). Either try when load is lower, or set the encryption on filezilla to "Use plain FTP (insecure)" and try again. Unencrypted FTP uses fewer resources at the expense of security and is more likely to work when johnny is busy.

I just took a look at phpVMS's website...from what I can see, the software is likely too heavy to run here (in fact, they even recommend against free hosts on their site for this exact reason). What you're likely running into is the process limit on Stevie. We restrict how many things an account can do at once to keep the server stable. It's also possible that the software uses something we don't allow (though their website suggests we exceed the minimum requirements). It's quite likely that phpVMS is causing you to hit the limit. There is no fix for that. If you move to Johnny (where you get more resource allowance, but uptime is <80%...), it might work, but it'll be down all the time since Johnny is severely overloaded.

Ouch. That's some nasty load. Also, note that this appears to be your second time for this issue. You were last unsuspended on 12/1...if it happens a third time, we may not unsuspend you. I'll escalate it since Krydos can tell you what file is causing this issue.

Unsuspended. The script works fine in Chrome, but acts up in IE and Firefox from what I've read and tested. If this happens again, try renewing using Chrome.

I'll escalate this for you and we'll see what Krydos says. @Krydos: Anything we can do about supporting the live timetables for him? He needs port 8015 open outbound so his script can connect to his university to get what appears to be schedule data.

Seeing that other events work, have you tried recreating the broken event (which should make it have a new ID)? Other than that, it's a software issue. You'll need to ask for help from the software developer, or replace your site's software.

I can't check what server you're on right now, but if you're on Johnny, it can be days (even a week in rare cases). His timing/speed of account setup is HIGHLY dependent on how much load he has.

Just be aware you likely won't find a free one that does. I've used most free host services (mostly testing), and they all either said "nope" or "pay us" when I asked their support about port issues. If you want, I can ask krydos about unblocking this, but no guarantee on what he'll say.

Change your cPanel password here (make you select the "Synchronize MySQL Password" option): http://stevie.helioh...sswd/index.html (note this link is for Stevie, if you're on Johnny, use http://johnny.helioh...sswd/index.html instead) Then log out and in again. After that, PhpMyAdmin should work.

cURL is allowed, but I believe connections on port 8015 are not. We generally only allow "normal" ports. Try doing a cURL for something normal like Google.com and see if it works. It probably will... Another cause may be the server being overloaded. It's normal for Johnny. On Stevie you probably hit the process limit due to having too many things open at once (cPanel is usually a killer on Stevie accounts, so log out, wait a few minutes and try again). Be aware that on Stevie, cURL is an easy way to get suspended for load too.

Great to hear Please let us know if you have any other problems.

Change your cPanel password here (make you select the "Synchronize MySQL Password" option): http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html Then log out and in again. After that, PhpMyAdmin should work.

I picked a random inactive and tried it. Looks a lot better, and it also finished in about 30 seconds this time.

@Krydos: I just did the inactive for user jpl. The script worked in Chrome 47, but took nearly 6 minutes to finish (it just sat at Reactivating Account like this guy's did until it finished). Johnny's load was up at the time (and he was timing out when I tried reaching my account there), so this does in fact look like a load issue. Perhaps a "this could take up to 10 minutes" and a working animation should be added so people don't think it froze, along with a message saying to refresh and try again if it takes longer than that?

Unsuspended. The reactivation script works, but can take several minutes to finish sometimes.

This support request is being escalated to our root admin.