wolstech

Your domain hasn't finished setup yet (it's still queued). You won't be able to see any files on your site until the account setup completes. For Johnny users, this can take up to a week.

On second thought, this is probably related to what appears to be a damaged MySQL server (again). Everyone else is now reporting similar issues.

You were suspended for 3 cron jobs. The limit is 2 per day. You've been unsuspended.

Stevie's MySQL seems to be crashing frequently. It was down for me a few minutes ago, then was up, and is now down again...this behavior reminds me of the inno failure last year. Escalating.

Down for me too. Stevie's MySQL crashed. Escalating.

The error i see leads me to believe its a damaged database (lost connection during query was an error caused by damaged innodb support last year). Have you tried restoring it from a backup? Also, what is the name of the database? Is the database visible in phpmyadmin? The account itself has nothing wrong with it. Not queued or suspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Mobile.uzair.ca should be a proper subdomain with a path of public html, unless the mobile site uses a different installation of Wordpress (in which case point it to the folder containing that installation instead). WordPress itself doesn't like being accessed from multiple domains though, so you should not create a mobile subdomain unless you're showing different content entirely. A responsive theme should adapt itself to the device when visited, and should not require a separate subdomain. CloudFlare can break some responsive themes in certain configurations as well, so if you still use it, it may need to be turned off. Also, just to note: WordPress is extremely prone to being hacked. In fact, hacked WordPress is the leading cause of suspensions for Spam and Phishing here at Heliohost. I would recommend just about any other CMS over WordPress. Using a CNAME will just give you a queued page. Unless you're doing advanced things like pointing subdomains of a domain hosted with us to things that are not hosted here, there should be no reason to edit your DNS manually.

PHP 5.4 is only available on Johnny where the uptime is rather poor. If you need reliable service, you will need an older version of your software that can run on Stevie's 5.3.8. Both servers meet number 2 (version 5.6.21 is on both servers) and number 3 (ionCube on Stevie is 4.0.9, on Johnny it's 4.7.5).

1. This is normal for our server. Mine does the same thing. 2. CloudFlare is not supported when used with A records. Use NS records pointed to our nameservers in CloudFlare. We also recommend that you do not access cPanel via CloudFlare (see #5). 3. CloudFlare is not supported when used with A records. Use NS records pointed to our nameservers in CloudFlare. We also recommend that you do not access cPanel via CloudFlare (see #5). 4. This is normal. Users don't have access to WHM. 5. CloudFlare is not fully supported for cPanel access. If it does not work reliably, please use our website or http://johnny.heliohost.org:2082 to log in, which will bypass CloudFlare. 6. The 24 hour wait is normal on most free cPanel hosting companies. It's because several server processes need to reload (specifically Apache, and I think named) before the domains begin working. If we did it immediately every time someone created a domain, the servers would never be up. Personally, I think you'd be happier on Stevie. His uptime is much better so you wouldn't need CloudFlare to begin with, though you'll need to use the older PHP 5.3.8 if you choose to move servers.

I tried setting this exact service up for a friend who was considering moving their hosting here, and had the same issue. The encryption from CloudFlare's free Flexible SSL interferes with how our server identifies which site to serve. If you bought the dedicated IP address from us, you could in theory use it with this service without buying a certificate and have it work as expected, but I've never tested that. Krydos might have some more ideas on this, but I have a feeling it's just not supported.

Domain configuration can take up to a week on Johnny due to overloading. The last time I checked it was taking about 3 days...

DOS like that is usually just too many connections from your IP at once. Usually nothing you did. Escalating so you can be unblocked.

Alternately, you can use a service like setcronjob.com to call the scripts instead. Such services do not count against your cron limit.

Server resources. Adding support for things like that requires resources our servers simply don't have. There's been talk of having such a solution on the new server at some point, but there are no plans for such a feature at this time (we'd rather just get it working before making it more complicated).

5.4 was actually supposed to make its way to Stevie at some point, but with the many other things were talkng about doing right now, it may or may not happen now.

That account does not exist. If it was suspended or inactive for too long, the server probably deleted it to make room for other users. You're free to create a new account.

We have no expected date at this time since we're working through several other issues that need to be resolved before we can begin offering this expanded service. I'd say 3-6 months is a good bet.

I'm glad to hear you enjoyed your time here and that the services met your expectation while you were using them We're sorry to see you go. There's no need to worry about abandoning your account. Hundreds of them are removed for abandonment every day, and likewise hundreds more sign up to replace them. We take no offense to it, it's part of doing business, and it costs us nothing since the server does it on its own. As newcomers signs up, the accounts that have been abandoned or suspended longest get tossed to make room for the new users. As for deleting your account, you delete it by filling out the form here: www.heliohost.org/home/support/scripts/delete You're always welcome back at any point in the future. Also, please recommend us to your friends. Even though your site may not be small enough to run on our servers, many websites will.

Please post your sccount's username.

The limit is 2 executions per day. Your account has been unsuspended.

It uses its own built-in server, which is not supported. We only host Java applications that run on Tomcat. Heliohost and pretty much all other shared hosting companies will not host such applications for security reasons. You're probably going to need a VPS for that. You won't find many places (if any at all) who will host this software for free, if only due to its design.

This has been requested numerous times. We have no plans to upgrade Stevie or Johnny. Our new server will eventually offer 5.6, however it will likely be several months before the new server becomes available.

CentOS 5. The problem is that you probably hit your process limit when doing it via cron, so it fails. Nothing you can do about that unfortunately. Make a script that runs the first command, then renames it perhaps? Users do not have SSH, so no way to really test why its failing. That command has nothing wrong with it (I omitted the -P, you may or may not need that -P argument) when I run it though. rax@rax.heliohost.org [~]# mysqldump -u rax rax_si3sys > backupfile`date +%y%m%d`.sql rax@rax.heliohost.org [~]# ls access-logs@ cpbackup-exclude.conf mail/ public_ftp/ skmaildb/ ssl/ www@ backupfile160421.sql etc/ perl5/ public_html/ softaculous_backups/ tmp/ rax@rax.heliohost.org [~]# The backupfile160421.sql is a proper dump of the database.

I get an NXDOMAIN. I don't see any DNS records for that domain, so I'm not surprised it doesn't resolve. You should have two NS records pointed to NS1.nehliohost.org and NS2.heliohost.org. This is what I'm seeing: http://bybyron.net/php/tools/dns_records.php?domain=studentmanifesto.to&rec=ALL (Notice how there's nothing listed). A working domain looks like: http://bybyron.net/php/tools/dns_records.php?domain=raxsoft.com&rec=ALL