wolstech

This support request is being escalated to our root admin.

Create a file called index.php. Whatever HTML and code you put in it is shown when someone views the folder. If it does not exist, they see a directory listing (or a forbidden page if you disabled then like Nyten said). We don't support custom styles on a directory listing. You would need to install a directory listing script to do that.

The account doesn't show anything wrong with it. Do you want me to email you a new password?

Unsolved.

There's multiple Pythons on Johnny: python: /usr/bin/python2.4 /usr/bin/python /usr/lib/python2.4 /usr/local/bin/python2.7 /usr/local/bin/python3.4m /usr/local/bin/python3.4 You probably want to use: #!/usr/local/bin/python2.7 in the first line of your script.

Opening too many connections to our server at once is what exactly gets you blocked. The most common reason is overuse of FTP. When one of the root admins unblocks you, they usually post the reason. Malware is not normally the cause of such a block.

http://heliohost.org/home/support/scripts/renew

I've moved your continued issues to Customer Service. You're stuck in the firewall. Byron or Krydos needs to unblock you.

Many declarations for PHP that you can put in htaccess aren't compatible here. He doesn't remember which ones don't work though...

I'm assuming you're on Johnny...the scgiwrapper has been broken Johnny's Apache was upgraded. The 500 error in cgi-bin is likely due to your script (permissions like Byron said, or possibly an incorrect shebang line). @Byron: Krydos looked at the scgiwrap error for someone else...conclusion was that Apache needs to be rebuilt.

Looks good. You just need to give it time.

Remote MySQL is working fine on Stevie. I'll escalate this for Johnny though.

That account cannot be unsuspended. If you would like more information, please let us know and we can escalate your request.

Despite the message, the domains can take up to a week to start working on Johnny. He only sets them up when load is low, so the exact amount of time needed varies. If you want, i can check on the account for you. What is your username?

cP usually works within a day or so, but I've seen Johnny domains take a week before due to load. I'll update this when it finally starts working.

Yep, already does. The parts that clog up and cause the downtime aren't ours, so we can't really do much except wait for the attack to subside.

We have the hardware (was told it came in last week). Not yet installed nor configured though. I'd give it a few months.

Looks like a DoS attack again...it has indeed been up and down. I've got 22 emails right now from my monitoring software for it...

PHP is system-wide software, so no. PhpMyAdmin can be uploaded like any other software since it's just a PHP program like everything else. Upload it, edit its config file if appropriate, use. It's documentation explains the process.

DoS attack We've been hit a lot lately. Take a look at the past week or so. Nothing we can do but wait until it's over unfortunately. Stevie himself is nearly idle during the attack since requests can't even get to him.

Did you add Johnny in Stevie's Remote MySQL controls? The receiving end (Stevie here) needs to have Johnny's public IP whitelisted for remote access in cPanel. When the repairs were made last year, the remote settings got lost, so you may need to readd them.

My understanding is that DoS is to blame for Stevie's misbehavior. Not much we can do about that unfortunately. Stevie itself isn't overloaded (firewall just drops the packets), but HE's network leading to him gets clogged by it, so nothing can go in or out. Notice how Stevie's load is normal the moment he comes back online in those graphs? If he was overloaded, you'd see gradually improving load as he recovers.

Marko's suggestion is your best bet if you don't want to pay. Use cloudflare. Just be aware that only connection between cloudflare and you is secure. The connection from cloudflare to our server is not secured in that configuration.

I've unsolved this topic for you so Krydos will look at it. Because your account is intentionally partially unsuspended, I can't reset your password, otherwise I'd email you a new one. Please give Krydos some time to look at it. Alternately, if you wish, I can delete the entire account for you so you can just sign up again. Let me know if you want me to do that instead.

SPF is already set, but as you said, you can configure it in the link you gave. Domainkeys is for incoming mail. It's the DKIM option in cPanel. I don't think it'll help here. The problem is that a few providers (hotmail and comcast being the biggest) throw our mail in spam since we frequently have issues with people running spambots on our servers. Try sending to a gmail account and odds are it won't be flagged as spam.