Thanks hope this is clearer yes I am on Johnnie They are not bouncing back just taking days to get through. I've posted a sample trace detail below Event: success success User: -remote- Domain: Sender: Sent Time: Feb 18, 2016 2:42:14 PM Sender Host: gmy2-mh804.smtproutes.com Sender IP: Authentication: localdelivery Spam Score: Recipient: Delivery User: Delivery Domain: Delivered To: Router: virtual_user Transport: virtual_userdelivery Out Time: Feb 20, 2016 3:30:15 PM ID: 1aWPmc-0000n1-Jc Delivery Host: localhost Delivery IP: 127.0.0.1 Size: 23.03 KB Result: Message accepted