wolstech

This support request is being escalated to our root admin.

You're welcome

Now that's a lot of emails. Let's see what Krydos says. Escalating...

That's weird...it works fine here. The username must be typed in all lower case, and the password is case-sensitive (if you copy/paste, make sure not to copy the spaces before/after it by accident). You can log in using http://stevie.heliohost.org:2082/ or the form on our website, or even your domain: http://foreverinmemory.co.uk:2082/ If you still have trouble with it, try another PC, and another internet connection (e.g. a cell phone data plan). I wouldn't be surprised if brute-force protection blocked you for trying too many times, but usually that prevents everyone from logging in. If none of that works, I'll escalate it and see if Krydos has any more ideas for you.

Please check your email.

Your account is on Stevie. The link on that page is incorrect. Not sure why, but I imagine it's due to the dedicated IP. The queued page for normal Stevie accounts has the right link: http://stevie.heliohost.org/cgi-sys/defaultwebpage.cgi

That account is not suspended. Do you want me to email a new password to the address on file for that account?

This support request is being escalated to our root admin.

You're welcome Glad to hear its working for you. Let us know if you need anything else.

You were suspended for inactivity and have been manually unsuspended. When you're suspended for any reason, you cannot reset your password. The behavior you experienced was normal because you tried resetting while suspended. If you still cannot log in, please let me know and I'll email you a new password.

I've reset and tested a new password for you. Please check the email associated with your account for the new password.

Please check your email.

That account is not suspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Would you like me to email a password to the address on file for that account?

This support request is being escalated to our root admin.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

This support request is being escalated to our root admin.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Johnny accounts can take up to a week to fully set up.

PHP isn't (and never has been) installed per account...it's installed once per machine, but run under the user accounts via suPHP. If we ever get a new server I could see us offering something like this. Until then, don't count on it.

Your domain's DNS has something wrong with it. Escalating. @Krydos: NS2 seems to have this domain record, but NS1 gives NXDOMAIN.

My understanding is that that function requires significant resources we don't have, not to mention more complexity. With that said, I can't see us supporting that feature even if we update cpanel...things are already overloaded and don't work half the time.

Krydos might be able to tell you what file. I'll escalate it for you.

You're welcome Glad to hear its working for you now.