wolstech

Django is an extreme pain. I'll move this to questions so it has more visibility. Unfortunately I know nothing about python.

The server removes the job and suspends you for breaking the rules. Cron is a bit ridiculous on the suspensions in my opinion, but that's how it's always worked in the 5 years I've been here. We don't send emails other than for inactivity, though I agree this may be a useful thing to add. Thank you for the suggestion. We don't allow you to change the suspended page because allowing this would defeat the page's purpose. The intention of that page is to show something that the user cannot control so we have a quick way to remove everything from visibility and stop your resource usage if there's an issue (e.g. Phishing, copyright infringement, porn, script malfunction making server slow, etc.)

Your account was suspended for running too many cron jobs. To help keep load low, we limit accounts to two (2) cron executions in a 24 hour period. This means that, if you only have a single job, it can run no more frequently than once every 12 hours, with two jobs, they can each only run once a day, and so on. Your account has been unsuspended.

Your account was suspended for running too many cron jobs. To help keep load low, we limit accounts to two (2) cron executions in a 24 hour period. This means that, if you only have a single job, it can run no more frequently than once every 12 hours, with two jobs, they can each only run once a day, and so on. Your account has been unsuspended.

Yep, 4 cron jobs. The server should have already deleted the bad job for you. You've been unsuspended. Please clear your cache if you still see the suspended page.

The account isn't actually active when it says it is. "Active" means cpanel is active, which takes a few hours in most cases. The DNS on Johnny takes up to week (currently about 4 days...). Stevie takes a day. After that, you have to clear your browser cache to get rid of that default page and see your index page. We can't move the account for many reasons. Just deleting it and making you register again eliminates one of the two DNS updates (and associated wait time) that you'd experience (the first one is canceled when you delete if it hasn't happened already), the risks associated with human error and the time lost while moving accounts (everyone who runs Heliohost is volunteer), along with the abuse that comes from people signing up for Johnny with the intention of asking to be moved to Stevie to get around our limit.

The delete process should just display a message when its successful. Even though it didn't show any message, I checked for you and it did work since I can no longer find your account. It's not just you frustrated by the performance on Johnny. This board, heliohost.org, and the admin tools all share the same physical hardware as Johnny and suffer because of Johnny's load. It took me 15 minutes for me to check the admin tools to see if your account was gone since I kept timing out! We did just buy some new hardware though, so this performance issue will eventually go away when the new box comes online. The new box is going to have Stevie's signup and load restrictions with Johnny's features, so those who need ASP.NET, Ruby, etc. have somewhere to go that isn't down all the time. Also, note that the midnight time for Stevie is in U.S. Pacific Time. It appears you're in California, so it should actually be midnight for you. When I joined here 5 years ago, I had to get up at 3am to get my Stevie account (I'm an east coaster...). I know the limit is a pain, but it's the big reason Stevie is stable (the others are resource limits and fewer features).

We intentionally disabled that for security reasons. You need to use our name servers. We don't support A and CNAME records for pointing addon/parked domains to our service. The inky wat to use a domain without using our name servers is to make it your main domain. Use this script to do that: http://www.heliohost.org/home/support/scripts/domain There is a limit of one main domain per user (changing will replace your old one), and an account configured this way cannot have a .heliohost.org subdomain (because it would have to be the main domain to have one).

You signed up two days ago. Accounts on johnny can take up to a week to start working due to that server being severely over capacity. Also be aware that Johnny's uptime is terrible for the same reason. Johnny's meant for experimental stuff and for many, Johnny is not fast enough nor stable enough for real websites. For what you're doing, you sound like you're looking for the performance offered on Stevie.

That domain is now working and the /cpanel address is directing to Stevie as it should. If you still have any issues, please clear your cache.

You pretty much got it. Set nameservers to ours, then add it as a parked domain in cpanel. Once you do, give it 24 hours (for Stevie, multiple days if Johnny) to start working.

It can take a day or more for him to respond. Just wait.

This support request is being escalated to our root admin.

We're adding another server. It will offer Johnny's feature set, but with Stevie's performance. To achieve this though, we will be putting tighter load controls and registration limits on it like Stevie has. Johnny will likely not be fixed in the sense you're imagining. He won't share hardware with Cody anymore, so he'll have a little more in terms of resources, but beyond that, there isn't much we can do. If anything, he may become a dedicated Java host down the road.

We don't allow shell access to our users, so this is normal.

The backups are indeed compressed. The space meter also includes things that aren't files, like MySQL databases. It is normal for the contents of your home folder to be smaller than what's shown on the meter.

This support request is being escalated to our root admin.

Create the account here: http://www.heliohost...-stevie-account You'll need to wait until it opens again, it resets every night at midnight U.S. Pacific Time (GMT -7). Once you sign up successfully there, let us know your account's username and we'll finish setting up the dedicated IP for SSL. Moved to customer service.

Please see my response over in the Websites board. http://www.helionet.org/index/topic/23374-found-virus-htmlframer/page__p__115008#entry115008

I cant see the file name since avg cut the name off, but if i had to guess, that's likely the inactivity counter. AVG flags it as malware because some malware adds itself to pages in the same manner. If you block the script, your logon won't count and you'll eventually get suspended for inactivity.

Try the original password. If it doesn't work, the 'new' password. If that doesn't work, post back and we'll email you a new password.

You were suspended for having multiple accounts: uzair, uzair2, uzair3. I've unsuspended uzair3 since that one has the domain uzair.ga on it. Uzair and uzair2 will remain suspended.

Please clear your cache.

If you're just seeing that now, your DNS isn't set up yet. That takes several days on Johnny, but shouldn't matter for remote mysql. Scripts accessing MySQL remotely should use a host name of johnny.heliohost.org for your account. As yashrs said, local scripts using mysql should use localhost. I noticed in your example that the database name and username are the same. Is this correct? Did you create that database user? Did you assign it to the database? Verify the password is correct.

It resets at midnight U.S. Pacific time, so try shortly after that. I don't know what timezone you're in. Also, you need to delete the Johnny account and wait 24 hours before you can sign up again. Back everything up, then do that here: www.heliohost.org/home/support/scripts/delete