wolstech

Change your cPanel password (make sure to check "Synchronize MySQL password"), then log out and in. Once you do that, check PHPMyAdmin to verify that your databases are there, have all their tables in them, and that you can view the data. You also need to delete and recreate all your users, then reassign them all again.

Don't know. Also, the symptoms don't necessarily mean the same failure as last time. We'll need to wait until Krydos says something to find out the cause of the issue and whether we need to do anything beyond the database users and changing our password to get our sites working again. EDIT: Databases are showing in PhpMyAdmin...but all the InnoDB tables are missing...

This currently looks like the major incident from 2 years ago recurring. You'll need to change your cPanel password then log out and in to fix PHPMyAdmin. Your database users will need to be deleted and recreated, then reassigned to the databases. The databases themselves are likely all invisible, check in PhpMyAdmin to see if they're there. If not, wait until there's an official announcement on this incident to find out what needs to be done fix this.

Downtime like this is rare. MySQL issues usually fix themselves within a minute or two. Most of the time, users never even notice anything had happened other than some slowness or an error or two. The only major incident I've been here for was the InnoDB crash two years ago. All the incidents I've been here for (that didn't fix themselves) were just a day or two of downtime, usually a result of an abusive user or the server hard disk being full.

I do not. Haven't heard from him in several days. Normally I at least see him responding to abuse reports by email...not even that recently. He's probably extremely busy. The odd part is that it usually restarts itself when it fails. Something is probably broken since it didn't...

We don't provide access to WHM. And as marko said, MySQL is down. Your solution is to wait unfortunately. There's nothing you (or even I) can do to fix it. It has to be fixed by krydos.

It's been down since sometime this afternoon. See http://www.helionet.org/index/topic/23746-mysql-server-offline/unread/ for updates on that.

This support request is being escalated to our root admin.

Marko30 has the right answer. Just be aware that it's heliohost.org, not .com. We don't own heliohost.com.

On many servers, that would work. However, most servers have very few accounts (a few hundred, maybe a few thousand in a large case)...we have over 10000 accounts (many with multiple domains) on Stevie. cPanel themselves even told us a while back that they'd never seen so many on a single box, this is usually a decent-sized cluster's worth of accounts. If apache restarted immediately when anyone changed/added a domain, it'd never be up seeing it has a several minute reload time due to the huge number of domains it has to load.

There is no way to do this on our server. You will be able to use cPanel and FTP within a few hours, but it takes a day or so before the actual website works because Apache must restart first (it usually does it every night, but it gets skipped some nights if the server is busy).

A lot of these incidents are actually us being hit by DDoS attacks. If that's the case, there's nothing we can do but sit and wait it out. Stevie has been performing poorly though. I was doing some development work today and trying to use PhpMyAdmin with this load was painful.

There is no way to get more space at this time, no exceptions. I basically work here and I have 500mb too. Our servers don't have huge capacities like big paid providers, so we can't afford to offer more space. If we did, we wouldn't be able to support the numer of users we have.

Sounds like Krydos didn't fully restore these. Unsolved.

My attempts to use SMTP resulted in a connection that's immediately closed by the server. It definitely worked the last time I used it, so might be broken. Webmail seems to be working... Stevie did see high load this morning (likely due to abuse or being hit by DDoS), and HTTP was dragging a bit as a result with a timeout here and there, but it definitely wasn't entirely down. I get monitoring emails when Stevie's HTTP goes down entirely...I haven't gotten any in the past week. My website and cPanel are working despite some slowness.

You're blocked by the firewall...escalating so you can be unblocked.

I'll assume you're on Johnny...Johnny is severely overloaded and has been down for much of the past few days: http://heliohost.grd.net.pl/monitor/ This board is on the same hardware too, which is why it's also slow. Unfortunately, such overloading is common on Johnny, though not usually to this extent. If you need reliable hosting, my recommendation is to move to Stevie (which from the link above you can see as much better uptime!).

Johnny accounts take up to a week to become active.

If they're empty, then the data is gone. There should be a bunch of tables in them. You didn't drop the databases at any point did you?

It's due to innodb being hosed last year...escalating. @Krydos: This is user aking on Johnny.

Not sure if this can be done or not. Escalating.

Glad to hear you got it working Feel free to let us know if you need anything else.

We would have to upgrade/rebuild php (and some sites say apache too), which we don't have any immediate plans to do on our existing servers. Our new server (which we have no timeframe for putting online at the moment) will eventually have whatever version comes with php 5.6 and whatever cpanel version we install, so it'll probably be recent. I recommend looking for a program that doesn't require it.

The standard is for the registrar to not require this. Sometimes you can ask the registrar's support to set the name servers for you (let them know that the host requires it before you can add the domain to the nameservers). The workaround for making these annoying registrars work with our service is to temporarily make the domain in question the main domain on your heliohost account temporarily (use this script). Palmsoft.heliohost.org will be replaced with dota-iq.de (and palmsoft.heliohost.org will stop working). Once you do this, change the name servers at the registrar and let everything start working. After that, change the main domain back to palmsoft.heliohost.org and let that start working again. Finally, add dota-iq.de as an addon or parked domain in cPanel so both are associated with your account. The other alternative is to transfer the domain to a normal registrar.

To move to Stevie, back up your data then delete your account here: www.heliohost.org/home/support/scripts/delete After that, wait 24 hours, then sign up again. The original copyright infringement issue seems to be fixed. [solved]