wolstech

As already mentioned, the Antivirus warnings are normal. You need to either add the program and it's data folder to your whitelist (our recommended solution), or leave the antivirus turned off (security issue, not recommended). They flag because botnets and other malicious parties sometimes install the miners without your consent, and the antivirus is just letting you know they're there. Since you willingly installed them, just whitelist it. You will need to whitelist the RGSBroker.exe you mentioned, as well as the folder C:\ProgramData\RAX Technologies\RGS (where all the downloaded miners are saved). As for the system waking from hibernation, HelioMine is doing that, and this behavior is by design. The software won't make us any money if your computer is off when you're away from it, so if you put it in standby, sleep, or hibernate, it will turn itself back on in order to mine. If you don't want the PC to do this, go into the HelioMine settings and uncheck the options for automatically mining when idle, and mining between 12-6AM.

Your network is blocking port 1342, or your client can't handle SFTP (which is a different protocol from FTP). Try Plain (unencrypted) FTP on port 21 instead.

I missed that one too and I'm used to seeing this stuff. Nobody's perfect I suppose...

You got blocked again. Same reason as before. It only gives you 5 tries before you get blocked. Unblocked.

Unblocked.

High load and downtime is a normal occurrence for Johnny: http://heliohost.grd.net.pl/monitor/ If you need reliable, fast service, please move to Tommy.

I just checked every version of PHP on Tommy, PHP on Johnny, and PHP 5.6 on Ricky. We don't actually support this based on the version information from php -v and phpinfo()'s output. Escalating to see if it can be installed. In the meantime, do you have proof of purchase for the license for this software (we have to ask because nulled/pirated software has been a major problem for us in the past)?

Can you try to rename or delete your htaccess file using FTP since cpanel won't work? I just checked and you're not blocked or suspended or anything. If need be, try resetting your password too.

Unfortunately we can't, especially the execution time one, as it will overload our servers. We already regularly suspend people for load due to Wordpress overloading our servers. These settings would only make the issue worse. Please find different software. For what it's worth, we recommend avoiding Wordpress entirely. It's full of security holes, the themes and extensions are rarely if ever secure (many "free" themes are disguised malware), and it's the number one leading cause of load, malware, and hacked site suspensions on our service. Just about any other piece of software available is more secure.

Unblocked.

This support request is being escalated to our root admin.

FTPS does not work on Johnny. It either needs "Plain FTP (insecure)" or you need to use SFTP. Try these settings: https://i.imgur.com/U5p0HL9.png Use cPanel username and password when prompted.

It's archived. Escalating to have it restored.

This time around you're suspended because your WordPress installation got hacked and malware was installed. We highly recommend not using WordPress, at it's full of security holes (even when up to date), and the extensions and themes available for it are very often malware themselves. WordPress is the number one cause of malware suspensions on our servers. Please delete the files above (and preferably the entire WordPress install, as they are virtually impossible to disinfect completely, one of your extensions likely has a vulnerability or backdoor in it) within 24 hours or you'll be resuspended and a root admin will delete it for you. Unsuspended. EDIT: Email sent.

This is the guide we have for Lets Encrypt if you need a certificate: http://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_Certificate After you install a certificate, it can take up to 12 hours to go into effect. SSL did give someone else on Johnny some trouble recently though, where it just would not go into effect no matter how it was installed. If that happens, a root admin would need to check on it for you. As mentioned previously, you'd be best off moving to Tommy. That server comes with SSL automatically included as previously mentioned, so there's no messing around with certificates necessary. The server is also much faster and has significantly better uptime.

@Bailey: That stuff's already been checked. There's nothing more he can do except wait for Krydos.

I don't know what it could be if the permissions and remote mysql are configured correctly. Escalating.

You'll get that error if the server is down when you try to log in. Johnny is down due to high load at the moment: http://heliohost.grd.net.pl/monitor/ Give it a little while and try again. If it still doesn't work, try logging in at https://johnny.heliohost.org:2083/ instead.

Your first step is to request Java, which you can do through cPanel in the software section. Please note that since you picked Johnny, the wait for Java is several *months* before you can use it. I would recommend deleting your account and moving to Tommy, where you can get Java within a few hours. Once you get Java, Tommy users have an option in cPanel's Java page to upload a WAR file (Johnny users will need to request that a root admin deploy a WAR file for them). You can also just upload jsp files directly using your choice of file management tool (cPanel, FTP, Webdisk, etc.). Please note that we do NOT support running standalone custom servers or socket applications. If you application is designed to be a standalone program (not designed to be run through Tomcat), or it needs to listen on custom ports, it won't run here.

You can't change your main domain because that domain is already attached to your account. Your main domain cannot also be an Alias or an Addon Domain. We usually recommend just using an Alias instead of changing your main domain anyway. If you really want to change your main domain, remove the domain from the Aliases or Addon Domains section of cPanel first.

Unfortunately, the full software is not capable of being made portable due to the way the software works, though the miner component could be made to run portable for manual mining. A portable miner will be considered for the future, thank you for the suggestion. As for your antivirus, this is an expected result. Antivirus programs flag it because coin miners are often installed by malware without the user's consent. The software requires the downloaded miner assignments be in the folder C:\ProgramData\RAX Technologies\RGS, and this will not be changing. Please add this folder to your antivirus exclude paths, as all miners downloaded by heliomine will appear in there. Heliomine is a rebranded variant of another program called RGS, and as such it shares code and file paths with that program.

Yes you can reuse the email address.

If I had to guess, it's probably the cPanel File Manager's trash bin. Have you deleted a lot of stuff? Go into the cPanel File Manager and empty the trash. At this time we don't offer additional disk space, though plans for this are in the works.

Use tommy.heliohost.org:1342 for the host name.

The one you're posting from is not blocked. Is there a different IP address that needs unblocked?