wolstech

That account does not exist. Was this a new account or one that you've had for a while? If you've had it for a while, it likely expired due to inactivity because you didn't log in to cPanel. They become inactive after 30 days, and are deleted shortly thereafter if not renewed. If this was a new account, I think Johnny is/was having trouble creating accounts. His queue was backed up almost 100 accounts on Saturday, and someone else reported a new account that disappeared and never became active (he re-registered today).

What was the username, domain, and server for the account?

@Krydos: The account tiar was showing as QUEUED on Saturday, now it doesn't show up at all (no longer exists from what I can see). Also, the domain seems to have gone from a queued page to nothing (DNS timed out). I see the NS records (http://byrondallas.h...ar.cz.cc&rec=NS), but I can't resolve anything when I do an NSLOOKUP.

This support request is being escalated to our root admin.

Johnny appears to be having trouble creating accounts for some reason. There's almost 50 accounts pending creation. I'll escalate it. Also, for future reference, please do not bump posts. It actually makes you less likely to be helped since we work lists from the bottom up.

Our database server crashes sometimes. The server then takes some time to restart itself. That error will go away on its own within a few minutes after it happens. Your site is functioning normally.

This support request is being escalated to our root admin.

We've been blocked for almost 2 weeks: http://www.helionet....ie-blacklisted/ Not sure why Krydos hasn't cleaned this up yet. We probably got CryptPHP again...

This support request is being escalated to our root admin.

We have no plans to update at this time. A large number of our users' rely on software and features that no longer work or are deprecated in PHP 5.5, and there are also compatibility issues with cPanel. If we ever do update, it will occur on Johnny first, likely to whatever version cPanel comes with (probably 5.4.x)... I personally would recommend that you target 5.4 since it's quite compatible with 5.3 and your 5.4 app would likely run here with few/no changes. Major paid hosts like HostMonster are running 5.4 by default as well, so developing for 5.4 will give you the most choices for a host. Also: The MySQL server does not support InnoDB, so most major software requires the install script be modified to change the database engine to MyISAM.

It's two executions a day, not two jobs. The most you can have is one job running every 12 hours, two jobs running once a day, etc... The server deletes jobs that run too often, and a suspension will usually follow. If you need more cron, use a service like setcronjob.com

Your account was suspended for the following reason: Malware. 1 file(s). /home/vedranzu/public_html/qieha.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Seeing you just registered today, I'd give it a day to see if the domain issue resolves itself. The accounts take 24-48 hours to be fully set up. For the database problem, have you tried another database name? Worst case is your account didn't get created properly for some reason. The solution to that would be to delete your account, then sign up again and wait 24 hours before doing anything with it.

My understading is that this is because of how tomcat works...war files have to be configured usjng a method that's global to the whole server, so we can't easily for security reasons. We'd need some type of scripts to allow such, if that's even possible. There's no plan to implement this at the moment. Have you considered developing your program in another language? Johnny supports numerous other languages, and none of those require this.

Try it in a fresh database. You likely created a phantom table when you first tried and failed... Also, remove the 'if not exists' from the create table statement.

Suspended.

Change the Engine=InnoDB to Engine=MyISAM in that sql statement and it'll work. We do not support innodb. Also, see http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

Please clear your cache.

Not sure what happened here. It says it's active, but is quite clearly suspended when I visit it. It's probably high load since there's obviously a proxy on your front page again. Please remove the proxy script. I'll unsuspend you again just because it doesn't say a reason. Do remember though that if you get suspended for high load, you won't get your account back. Your account has been manually unsuspended.

It was inactive as you expected. I've unsuspended it manually for you.

You were suspended for having 3 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.

I've been wondering the same thing myself...there's a ton of escalated issues and unprocessed Java requests. I've been around when he was away for 2 weeks, but this is the first time I've seen it go this long. I've seen nothing from him other than the typical suspended reply email we get when he suspends someone for an abuse report.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

It's high load yet again...by the looks of it, you're running a Perl-based proxy script on your site. Proxy scripts are the #1 easiest way to get suspended for high load because they use so many resources. We highly recommend that you do not run proxies on our service as a result. Also, this is the second time today. Please make an effort to lower your resource usage as it is impacting everybody else on the server. We generally give people 3 chances. If you get suspended again, we probably won't unsuspend you since you're not making any attempt to fix the problem. Your account has been unsuspended.

cPanel access already supports HTTPS, but we have self-signed certificates: https://stevie.heliohost.org:2083/ As for HTTPS on hosting accounts, we can't directly enable it for a few reasons and using cloudflare on everybody's account isn't really an option. We do support using cloudflare on our accounts though if you set it up manually. We were supposed to be getting cloudflare integration so you could literally just turn it on in cPanel, but it never got installed for some reason.