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Posts
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Everything posted by wolstech
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Marko's suggestion is your best bet if you don't want to pay. Use cloudflare. Just be aware that only connection between cloudflare and you is secure. The connection from cloudflare to our server is not secured in that configuration.
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I've unsolved this topic for you so Krydos will look at it. Because your account is intentionally partially unsuspended, I can't reset your password, otherwise I'd email you a new one. Please give Krydos some time to look at it. Alternately, if you wish, I can delete the entire account for you so you can just sign up again. Let me know if you want me to do that instead.
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SPF is already set, but as you said, you can configure it in the link you gave. Domainkeys is for incoming mail. It's the DKIM option in cPanel. I don't think it'll help here. The problem is that a few providers (hotmail and comcast being the biggest) throw our mail in spam since we frequently have issues with people running spambots on our servers. Try sending to a gmail account and odds are it won't be flagged as spam.
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That's based on their content and is filtered by the receiving computer. You need to whitelist yourself in your spam filter at whatever service you use for email. Some email services automatically flag everything sent from heliohost as spam...nothing much you can do there other than add an exception in their spam filters.
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Johnny finally got his act together. Please clear your cache.
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Your domain has been changed. Please give it 48 hours to configure, then clear your cache.
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What is your account's username?
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Request: Update Phpmyadmin Scripts For Steive And Johonny
wolstech replied to uzair's topic in Customer Service
We have to use the version provided with cPanel. It will be updated whenever cpanel is updated, which isn't often. Johnny will always be newer than Stevie. -
Looks like it's still suspended despite me having tried resuspending/unsuspending it twice. This support request is being escalated to our root admin.
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An account can only have one *.heliohost.org domain, and it must be your main domain. If I add bhat.heliohost.org, your current soumik.heliohost.org will be removed. Do you want me to do this?
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This account is showing active in the system but is quite clearly suspended, and resuspending / unsuspending again hasn't fixed it. I'm going to give it a little bit to see if Johnny gets its act together on unsuspending it. If not, I'll escalate this for you.
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[Solved] Account Reset, Different Payment Methods
wolstech replied to poorman's topic in Customer Service
We have no way of resetting an account, we just recommend it be deleted and you sign up again. For most "resets", one can usually just remove all their addon/parked domains, remove all their email accounts, drop all of their databases, and delete everything inside public_html (do not delete the public_html folder itself though). What is your account username? Is there something wrong with the account that makes you think this is necessary? Also: Stevie registrations open every day at midnight Pacific Time (GMT -8). If you need to delete/re-register a Stevie account, you can delete your account now so it has time to clean itself out (give it at least 24 hours). Then when midnight PST rolls around, sign up again (you can see the status of signups on the monitor here). If you want to use Johnny, you can register any time once 24 hours have passed since deletion. His registrations are open 24/7, though his performance is lacking... As for payment, since our base service other than the SSL is free, helping out on the forums is a great way to contribute (in fact, that's how I ended up an admin here...I was a regular user like you who just helped out a lot ). For SSL, you do need to pay the $12. Unfortunately we cannot accept payments other than by Paypal because we have to pass the $12 onto our provider to buy the IP address for your SSL service. Our provider does not accept bitcoin, so we cannot accept bitcoin. Your best bet for SSL would be to use our non-SSL service with a free domain from a provider like freenom, and set up Cloudflare since you can get a secure connection between you and Cloudflare for no cost (the connection between us and Cloudflare will be unsecured). -
[Solved] Account Still To Be Installed After 24H. What's Going On?
wolstech replied to bunber's topic in Escalated Requests
It depends on browser. In IE, you do it in the internet options, In Chrome, and Firefox, you just delete your browsing history (there's an option for cache/saved website data). It's still doing it for me though, and I cleared mine so it's not cache. Escalating. -
@Sagnik: That was the first thing I had him try...it didn't help. You're right though that a bad .htaccess is the common cause of this.
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Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
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Stevie was supposed to be upgraded to 5.4 at some point, but with the new server coming soon, I'm not sure it's still going to happen, or if so, when. Johnny already has 5.4. The new server will have at least 5.6 on it though, so once that becomes available, you'll have that as an option for getting the latest and greatest.
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You should add it as a parked domain in cPanel. That will make it show the same content as your main domain. Just note that it takes 24-48 hours from when you add it to set up and stop being queued, just like the main domain. You might need to clear your cache after the time has passed to get rid of the queued page.
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[Solved] Account Still To Be Installed After 24H. What's Going On?
wolstech replied to bunber's topic in Escalated Requests
I've reset your main domain for you...it seems like Johnny never set it up for some reason. Give it another 48 hours so the system can reconfigure the domain again...then clear your cache. If it still doesn't work, let me know and I'll escalate it for you. -
Slow Respond/loading. Err_Connection_Timed_Out
wolstech replied to usr8481's topic in Customer Service
Stevie experienced excessive load and downtime earlier. Not common for him at all, but it does happen on occasion, often when we get hit by DoS. You can see what happened here: http://heliohost.grd.net.pl/monitor/ -
It's not the account, it's what you installed on it that causes this error. The solution will be to troubleshoot whatever program you're using. If you still want to reset your account, you will need to delete it and sign up again.
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Delete the wordpress install and reupload it.. By the way, I highly recommend against using WordPress...it's completely lacking in security, and its extensions and themes are prone to being attacked (or just including/being malware themselves, especially when you get them from dubious websites). That causes it to get hacked a lot. Hacked Wordpress is probably the number one cause of suspensions for spam and malware... If that still doesn't fix it, I'll escalate this for you.
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Screen door hinge, more specifically the hydraulic piston used to control closing.
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Login date is today. You're good