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  1. 1. My site's homepage does not open. Earlier it had reverted to the Default Plesk Page which said my site does not exist. Now even that has gone. Please check and rectify. 2. Will the > 10 yr old CPanel applications open properly on Plesk, or do they have to be updated and re - installed all over again (since those apps are very old now) ? 3. If those apps won't work, (plus, some CPanel apps are not there on Plesk) then can I safely delete their files and folders from my backups or do I have to update and re - install them ? 4. Do I need to put the MX Records on Plesk to send / receive mails from my domain even though the Google Suite Account has been deleted ? Please let me know.
  2. I have tried to upload my backups today, but the Ftp does not recognise tommy.heliohost.org. Even the Heliohost Dashboard says, "Loading Plesk", but nothing happens any further. Please check and help. And yes, I do appreciate your kind and sincere efforts. Please continue to do so.
  3. Awaiting your kind reply.
  4. My site's Default page opens, but > 1. Please tell me how do I change the DNS settings and MX Records (especially, after I upload my backups) when there are no such options available on Plesk ? 2. When will I be able to do so ? Or, when will the rest of Plesk's features also be readily available ? 3. Where and how do I upload my backups to on Plesk ?
  5. Please change my domain name from the default "mydomain.helioho.st" to "mydomain.com" at your earliest and oblige. Or, please tell me how to do it. Awaiting your kind reply.
  6. Thanks to your kind help, I have setup my free "mydomain.helioho.st" Please change my domain name to "mydomain.com" at your earliest and oblige. In short, only "helioho.st" changes to ".com" Please let me know when it's done.
  7. I have tried to setup my account today using your email link. But it says, Invalid Code. Please help since it was working earlier. Extremely sorry for the delay.
  8. Oh, I understand. In your method, HelioHost wants you to buy a domain. But I already have my domain and just want to link to it. Not buy one. And that, it is not allowing me to do. So how do I link my existing domain to my username and account, etc like what it was earlier ? Please let me know.
  9. You can't enter anything into the red or black bordered drop box. Please try it yourself. The box just gets stuck. Nothing happens. Please help fix this issue.
  10. I have tried to sign up on your link, but after entering my username and password (different from HelioNet's) it gets stuck at Choose Your Domain. It allows only (.helioho.st or, .heliohost.us), but does not allow me to choose my Custom domain. When I click Custom, nothing happens. Just says, "Domain must have a dot". But the keyboard is not recognised. Then, how do I enter my domain.com ? Please let me know.
  11. Why do I prefer Tommy ? I might require Node.js in the future (when I do, I'll come back to you for help) and I don't wish to get stuck half way then. These movements from here to there really put me off. The only consolation is the splendid help provided by all You -- Elves and Angels -- of HelioHost. And I do not wish to be an unnecessary burden upon you. Prefer to take only as much help as is required, which, even otherwise, is quite a lot. My old Tommy Transaction id dated 8 Feb 2017 is 2015486129. By coincidence, even then I was replying to Wolstech. So now, do I get a free Tommy invite or do I have to sign up again ? Please let me know.
  12. Now that I have to re apply, a few questions still remain. 1. Since I am an old user will you please send me a free Tommy invite (not Johnny) again so that I may restore my backups ? 2. If not, then, after the new Donor Signup will I retain and get back my old user 1gb storage space, plus, an additional invite storage of, say 1 gb = total 2 gb ? Or will it be just the total storage of 1 gb only ? Please clarify.
  13. No. Johnny is not as feature rich and stable as Tommy. This is what you had advised me when I was migrated from Stevie to Tommy and my space increased to 1gb. Again, I don't have the expertise to migrate my account every now and then. (One of the main reasons why I did not move from Tommy to Johnny, or to any other server offered by you, in the intervening period till date). Hence, please tell me how do I set up and restore my account on Tommy itself. I was under the impression, and would prefer, that old users retain their old servers with minimal changes as required by the circumstances. (e.g., cPanel to Plesk). Hence, please advise as to how may I restore my account on Tommy itself. I have been patiently co operating with you when you were down. I trust you will appreciate and reciprocate accordingly with an open heart. In the past few years most of us in the world have undergone many hardships, trials and tribulations, and in such times we have to help one another to the best of our abilities and efforts. Come, let us take our small steps towards a peaceful universe. Your kind co operation in this regard will be greatly appreciated.
  14. I have tried to upload my Tommy backup files (downloaded from cPanel to be uploaded to Plesk) on Ftp via "tommy.heliohost.org" + username and password, but whenever I do that it says "host not found / known". If I use your link at https://heliohost.org/dashboard , it again goes back to the Download Backup page and no Dashboard appears. What am I doing wrong? Secondly, what is the difference between SFTP and FTPS ? Because my FTP client has FTPS but not SFTP. Do I use FTP or FTPS or SFTP, or the website link ? Earlier, the weblink would work, but that was on cPanel. How does Plesk work ? Please let me know. For all of the above respective categories please send me the new Hostnames, Usernames, Ports and other codes required to upload my backups to Tommy, if they have changed. Please correct my errors and help me upload my files back on Tommy Plesk.
  15. Dear Sir, I have just downloaded the Tommy Backup of my site. Where do I have to back it up to on Tommy, and how? Please advise.
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