wolstech

This support request is being escalated to our root admin.

Johnny cpanel is down. It's not your account.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-38 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

You're welcome

Try another browser. If it happens in other browsers, change your cPanel password here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html After that, log out and in again, then check PhpMyAdmin.

I'll escalate this so Krydos can decide. I can't see why not though seeing that Johnny has (somewhat broken) v8 last I checked. @Krydos: His Johnny username is hhbogdan

This support request is being escalated to our root admin.

Create a file called index.php. Whatever HTML and code you put in it is shown when someone views the folder. If it does not exist, they see a directory listing (or a forbidden page if you disabled then like Nyten said). We don't support custom styles on a directory listing. You would need to install a directory listing script to do that.

The account doesn't show anything wrong with it. Do you want me to email you a new password?

Unsolved.

There's multiple Pythons on Johnny: python: /usr/bin/python2.4 /usr/bin/python /usr/lib/python2.4 /usr/local/bin/python2.7 /usr/local/bin/python3.4m /usr/local/bin/python3.4 You probably want to use: #!/usr/local/bin/python2.7 in the first line of your script.

Opening too many connections to our server at once is what exactly gets you blocked. The most common reason is overuse of FTP. When one of the root admins unblocks you, they usually post the reason. Malware is not normally the cause of such a block.

http://heliohost.org/home/support/scripts/renew

I've moved your continued issues to Customer Service. You're stuck in the firewall. Byron or Krydos needs to unblock you.

Many declarations for PHP that you can put in htaccess aren't compatible here. He doesn't remember which ones don't work though...

I'm assuming you're on Johnny...the scgiwrapper has been broken Johnny's Apache was upgraded. The 500 error in cgi-bin is likely due to your script (permissions like Byron said, or possibly an incorrect shebang line). @Byron: Krydos looked at the scgiwrap error for someone else...conclusion was that Apache needs to be rebuilt.

Looks good. You just need to give it time.

Remote MySQL is working fine on Stevie. I'll escalate this for Johnny though.

That account cannot be unsuspended. If you would like more information, please let us know and we can escalate your request.

Despite the message, the domains can take up to a week to start working on Johnny. He only sets them up when load is low, so the exact amount of time needed varies. If you want, i can check on the account for you. What is your username?

cP usually works within a day or so, but I've seen Johnny domains take a week before due to load. I'll update this when it finally starts working.

Yep, already does. The parts that clog up and cause the downtime aren't ours, so we can't really do much except wait for the attack to subside.

We have the hardware (was told it came in last week). Not yet installed nor configured though. I'd give it a few months.

Looks like a DoS attack again...it has indeed been up and down. I've got 22 emails right now from my monitoring software for it...