wolstech

We don't limit to 1 per hour like that unless you got throttled for some reason. Our limit is 50/day and you can request more if you can show that you're not sending spam (we'll want to see things like example emails, etc. if you need such an increase) Moved to customer service.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

The system does this for a variety of reasons. Using certain functions in cpanel will create one for example.

You are indeed on Ricky now. I've renamed your forum account back for you. Enjoy your Ricky account

We limit registrations on Tommy to a few accounts per day. The registrations for all of our servers open at midnight UTC every day and fill quickly. If you do not want to wait and try to get an account for free at midnight UTC, you can donate (https://heliohost.org/donate/) $1 USD or more and receive an invitation email that works even when registrations aren't open. Please be aware that the invitation will be sent to your Paypal/Skrill email address, and can take up to 24 hours to arrive after you make your donation.

Actually, doing that won't work because your forum account is named that. You could use ctfisep1... I'm hoping Krydos fixes Johnny's backlog before then though so your account gets deleted. That way you can just the same username and email address as before and everything will work as it should.

Accounts go inactive when they get flagged for deletion, and stay that way until it actually deletes. If you wanted to cancel your deletion in the meantime, you can just renew it. Johnny is really backed up on his account management work though, so I'm not sure it'll even get deleted by tonight...you're 1 of 9 accounts waiting in line for a deletion, and deletions are processed after new sign ups (52 are waiting in line for that). I've put in a request to have that looked at because even Johnny doesn't usually back up this bad. When he does, it's usually because he got hung up restarting Apache and stopped working his queue entirely. Try signing up tonight and if it says the username or email is taken, it didn't delete yet. If I see your account finish its delete I'll let you know.

No, you still need to delete the old hosting account first. You can do that here: http://www.heliohost.org/classic/support/scripts/delete Once you do that and it deletes, you're ready to sign up on Ricky when registrations open. Deleting your hosting account will NOT delete your forum account, so you'll keep using the forum account you have now. I'll just rename it to match your Ricky account once you sign up tonight. I only added that 2 to the forum account because you can't create a hosting account if a forum account with the username exists already.

Just a heads up, Ricky allows more accounts than Tommy, so unless you need Java or ASP.NET, Ricky is easier to get an account on. Also, I've renamed your forum account so you can reuse your username too. Once you sign up, let me know and I'll rename it back for you.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

If you're able to donate, we can move your Johnny account instead of a sending a Tommy invite. Otherwise you have to delete it and sign up again at midnight when the registrations for Tommy and Ricky reset. http://wiki.helionet.org/Moving_your_account

You were on Johnny. The license for that server has been renewed. Can you try using Softaculous again now?

First, try clearing your cache. I've seen CF do some weird things due to stale browser cache. However, your particular issue seems to be fairly common with CF. I've noticed this on one of my sites as well. CF doesn't always play nicely with immediate redirects in the root. Try removing the index.php redirect and doing it using .htaccess instead. If that doesn't help, my next recommendation would be to move the content into the root so the redirect can be eliminated entirely. By the way, unless for some reason really don't want people to know you use our services, there's no reason not to post your domains. Every domain hosted on our service is indexed by Google (regardless of whether it's mentioned on the forums) and several other search engines, so the additional linking actually serves to improve search visibility. By not mentioning them, you're actually hurting your site believe it or not, and you're also making it more difficult for us to support you too since I now have to look them up.

The public_html folder should be 750. All folders inside should be 755, unless the folder is the root folder for a subdomain or addon domain (in which case it should be 750 like public_html is). PHP files should be 644 (be aware that SFTP uploads are 664, which won't work until you change them...Apache does not like PHP files being writable by the group).

There is no formal application process for a "job" here. The process for becoming a moderator here starts with joining our forums and helping out. We promote users from our forum when we are in need of additional staff and see somebody who actively makes a positive contribution to our community. If you don't have one already, I'd recommend getting a hosting account on Tommy so you can easily learn about all the functionality we have to offer. Johnny would also be an OK place to start, but be aware that the performance is poor and some functions like domain management are prone to bugs due to overloading, so an account there might make for a frustrating learning experience.

We changed the outbound IP for Johnny yesterday due to an issue with Softaculous. Escalating to have the RDNS updated. Thank you for pointing this out.

Could be script failure too. The deployment script is a beta feature. We'll see what Krydos says.

Unblocked. There's no way to disable the IMAP that I know of. You can pass a completely random username that doesn't even exist in, it'll still block you. The most I can think of is not setting up any device to get mail from us and instead using the webmail. I've always thought the blocking for bad mail passwords was a bit harsh, but it is effective. It's meant to help mitigate the risks associated with bots vs. weak passwords

I'm assuming you're referring to the type of email that you're sending here, with the ticket numbers on them. We wrote a custom email interface script for that because we use the forum software as ticketing software for our email support. Krydos would know best on this one since he wrote the script. The same script is responsible for the message that contains the link to view the submitted email and also for sending the replies that we post.

It doesn't take 48 hours anymore. It's "up to" 24 hours now, usually less. Also, I'm not sure if this will even work properly right now because of this open issue: Johnny cPanel license needs to be renewed. I'll escalate this just in case that license issue causes it to not work. Our root admin Krydos can check on it after fixing that license issue to verify it changed successfully.

Unsolved. Krydos will need to check on this and can post relevant logs if they exist, but I wonder if the WAR simply can't be deployed.

Regular domains (.com, .org, .net, and similar) have to be purchased through a registrar to use them. They're not free. You can buy domains with common TLDs like .com and .org at any major registrar, we recommend Namecheap. If you don't want to buy that domain, you need to change your main domain to something that you can use. You can do that here: http://www.heliohost.org/classic/support/scripts/domain You can pick a something.heliohost.org domain, or a domain with an ending TLD that's from a free registrar (.tk, .ml, and .cf are the most well known free TLDs, but they can only be obtained from a single registrar called Freenom, which is known for poor customer service and their fairly common practice of cancelling domains or hijacking them and serving malware so they can extort money from you to get your site back). We own the domain heliohost.org, which is why we can give away anything underneath it (something.heliohost.org). Using the shared IP address will always show Queued. The server needs to see a domain name in it requests because it uses the domain name to determine what content needs to be shown.

cPanel's license seems to have expired on Johnny. Escalating.

I'm sorry to hear you weren't satisfied with our services. I can't find any account based on the email address you included in your email signature, so it's hard to figure out what happened here. Please note though that we do notify you by email if your account expires for inactivity, and we include a link in the email to restore it. We also recently started sending emails before the accounts expire so you can log in to prevent their expiration, though this is currently in testing and as such is available for Tommy accounts only for the time being. This functionality was a popular request and will soon roll out to our other servers as well. We don't delete your data unless you (or someone who knows your password) requests that it be deleted, or unless the account has been abandoned for a significant period of time (over a year typically, its based on server disk space). You are correct that we don't notify you about non-inactivity suspensions (to my knowledge, this behavior is by design). If there is any additional feedback you have, please let us know how we can improve. The features we implement are driven by community suggestions.