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Greetings - My account was recently suspended because Stevie started refusing my login credentials even though they had not changed. Despite numerous requests for a password reset, they were completely ignored, which made it impossible for me to access my account. If password requests were simply automated, therefore not requiring a live person to do anything, this could have been completely avoided. Shortly thereafter, my Softaculous backups began failing and are still failing, and I have been unable to access my WordPress dashboard at all. After Stevie was fixed, my login issues seem to have righted themselves, and I don't appear to have any loss of actual data, but my backups are still failing, my /wp and /wp-admin databases appear to have gone missing, and my dashboard is still inaccessible as well. Any ideas? ***** In an unrelated issue, I have been unable to install - or even access the data to install - the templates I wanted to use in Wordpress. Are WP templates restricted in heliohost? For the record, the above posted without my ever clicking "post," which was surprising to say the least. Definitely still a few glitches in the site.